N
Netflix
Unclaimed Business
N
Netflix
Unclaimed Business
62 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
Netflix
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Netflix is overwhelmingly criticised for unauthorised debits after cancellation, unreachable support, and declining content quality. Customers report being charged for months after confirmed cancellations, with banks unable to reverse subscription payments. A small minority praise content variety and affordability, but the dominant narrative is frustration over billing integrity and the inability to reach a human who can resolve disputes.
TrustIndex
2.1
Jul '25 - Jun '26
Based on recent customer reviews, Netflix is overwhelmingly criticised for unauthorised debits after cancellation, unreachable support, and declining content quality. Customers report being charged for months after confirmed cancellations, with banks unable to reverse subscription payments. A small minority praise content variety and affordability, but the dominant narrative is frustration over billing integrity and the inability to reach a human who can resolve disputes.
The most common complaint about Netflix, based on Hellopeter's AI analysis of recent customer reviews, is Account Verification & Access. Customers describe accounts reactivating without consent, household restrictions blocking legitimate viewing, profiles being deleted or replaced, and inability to remove old phone numbers or update payment dates without cancelling and reopening.
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Words fail me at how poor Netflix service is. Netflix must be the only global company who does not allow for debit order dates to be changed. Netflix changed my debit order date from the 25th to the 19th of each month and now I have to cancel my account and create a new account and pay again. UNACCEPTABLE!! I have been trying to cancel but it does not cancel and no one to assist. Extremely upset.
1 reviews | Active since Jan 2020
Words fail me at how poor Netflix service is. Netflix must be the only global company who does not allow for debit order dates to be changed. Netflix changed my debit order date from the 25th to the 19th of each month and now I have to cancel my account and create a new account and pay again. UNACCEPTABLE!! I have been trying to cancel but it does not cancel and no one to assist. Extremely upset.
1 reviews | Active since Jan 2020
I did unsubscribe from Netflix cause of financial reasons. Still they taking my money. Now I find out that I needed to a cancellation not unsubscribe, it's the F5#&kE^ same thing. Now for 3 months I battle to send you emails to complain.
1 reviews | Active since Jan 2020
I did unsubscribe from Netflix cause of financial reasons. Still they taking my money. Now I find out that I needed to a cancellation not unsubscribe, it's the F5#&kE^ same thing. Now for 3 months I battle to send you emails to complain.
1 reviews | Active since Jan 2020
I paid my Netflix account on the 01 of May and few days later I made a mistake of upgrading my account than I immediately went to my account and changed it back. So today they have locked my account and I explained to them why happened they sent emails tha shows that the mistake was corrected immediately, now they refuse to unlock my account. I spent almost 2 hours with them and they failed to provide proof that I streamed as the first agent said I used services but when I tell him I have not and asked Him to go in to my account than he changed the story. Am very disappointed by this
1 reviews | Active since Jan 2020
I paid my Netflix account on the 01 of May and few days later I made a mistake of upgrading my account than I immediately went to my account and changed it back. So today they have locked my account and I explained to them why happened they sent emails tha shows that the mistake was corrected immediately, now they refuse to unlock my account. I spent almost 2 hours with them and they failed to provide proof that I streamed as the first agent said I used services but when I tell him I have not and asked Him to go in to my account than he changed the story. Am very disappointed by this
1 reviews | Active since Jan 2020
Its a struggle when my 4 year old or other kids watch. No setting to allow for restrictions. My 4 year old ends up watching anything which mostly has violence in and he now displays this behaviour. Also it is shocking the content the kids are exposed to, the violence, anger, fear and sensationalism in these programmes. Now wonder this world has so many problems.
1 reviews | Active since Jan 2020
Its a struggle when my 4 year old or other kids watch. No setting to allow for restrictions. My 4 year old ends up watching anything which mostly has violence in and he now displays this behaviour. Also it is shocking the content the kids are exposed to, the violence, anger, fear and sensationalism in these programmes. Now wonder this world has so many problems.
1 reviews | Active since Jan 2020
I have cancelled this account on the 27th February and instead they emailed me to say it will end on the 17th April I don't know why because I never requested signed up with Netflix to add their account on my DSTV account. I don't want anything to do with Netflix, they're imposing themselves on me and this is annoying!
1 reviews | Active since Jan 2020
I have cancelled this account on the 27th February and instead they emailed me to say it will end on the 17th April I don't know why because I never requested signed up with Netflix to add their account on my DSTV account. I don't want anything to do with Netflix, they're imposing themselves on me and this is annoying!
1 reviews | Active since Jan 2020
Good day Can one of you please assist me , I have spoken to your agents and they don’t seems to understand me . I need this number to be removed from my profile I don’t have it anymore 0724004621 , everytime when I tried to remove it send an otp to it before I can change it so I need you guys to delete it from your side so that I can be able to put the new one. Thanks in advance
1 reviews | Active since Jan 2020
Good day Can one of you please assist me , I have spoken to your agents and they don’t seems to understand me . I need this number to be removed from my profile I don’t have it anymore 0724004621 , everytime when I tried to remove it send an otp to it before I can change it so I need you guys to delete it from your side so that I can be able to put the new one. Thanks in advance
1 reviews | Active since Jan 2020
I have cancelled my subscription months ago, they sent me an email confirming the cancellation. However, they keep on deducting the subscription fee from my bank account. Capitec says they cannot stop or reverse it, because it's not a debit order but a subscription. My emails to Netflix about this goes unanswered ans so I am paying R99 per month for something that's been cancelled. Can someone please help me?
1 reviews | Active since Jan 2020
I have cancelled my subscription months ago, they sent me an email confirming the cancellation. However, they keep on deducting the subscription fee from my bank account. Capitec says they cannot stop or reverse it, because it's not a debit order but a subscription. My emails to Netflix about this goes unanswered ans so I am paying R99 per month for something that's been cancelled. Can someone please help me?
Netflix has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 62 reviews in the last 12 months. Hellopeter has tracked Netflix across 379 total reviews. How is the TrustIndex calculated? →