Based on recent customer reviews, Oneplan Insurance delivers a strong customer experience driven by exceptionally friendly and responsive agents who consistently resolve queries within minutes via WhatsApp. Agent Quality (4.4) and Communication (4.0) are clear strengths, with dozens of named consultants praised repeatedly. However, Claims Handling (3.2) and Pricing Transparency (2.8) reveal friction around rejected claims, unclear invoice requirements, and premium confusion that frustrates a vocal minority of customers.
Top Strengths:
- •Agent Quality & Customer Care: Customers overwhelmingly name specific agents like Rutendo Adelaide, Shari Govender, Wisane, Sophie, and Julian David as friendly, patient, knowledgeable, and genuinely caring. Words like 'amazing,' 'star,' and 'above and beyond' appear frequently.
Replied to 6.493506493506493% of negative reviews
Typically takes less than 17h 28m to reply
TrustIndex
9.0
Score
Avg Reply
439
Hours
NPS Score
53
Recommended: Very Likely
Replied to 6.493506493506493% of negative reviews
Typically takes less than 17h 28m to reply
Apr '25 - Mar '26
Recent reviews (6,751)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
nightmare
I feel ****med. Please cancel my policy. My worst nightmare
1 reviews | Active since Jan 2020
nightmare
I feel ****med. Please cancel my policy. My worst nightmare
1 reviews | Active since Jan 2020
I would like to write a review about Oneplan Insurance
I would like to write a review about Oneplan Insurance. I contacted the call center via WhatsApp and a lady by the name of Sophie assisted me. She resolved my query quickly and efficiently. Thank you Sophie.
1 reviews | Active since Jan 2020
I would like to write a review about Oneplan Insurance
I would like to write a review about Oneplan Insurance. I contacted the call center via WhatsApp and a lady by the name of Sophie assisted me. She resolved my query quickly and efficiently. Thank you Sophie.
1 reviews | Active since Jan 2020
To activate the policy is very easy and seamless
To activate the policy is very easy and seamless. Website works well, the Customer care over WA works well. Unfortunately when I escalated a strange price request from them to upgrade my policy, they didn't seem to understand what I was trying to convey and we didn't come to a resolution. Hence not upgrading. Otherwise I find the Activation Easy. Cannot yet comment on claims and using the actual policy.
1 reviews | Active since Jan 2020
To activate the policy is very easy and seamless
To activate the policy is very easy and seamless. Website works well, the Customer care over WA works well. Unfortunately when I escalated a strange price request from them to upgrade my policy, they didn't seem to understand what I was trying to convey and we didn't come to a resolution. Hence not upgrading. Otherwise I find the Activation Easy. Cannot yet comment on claims and using the actual policy.
1 reviews | Active since Jan 2020
Outstanding service ...
Outstanding service rendered today by a consultant Wisane, at Oneplan Call Centre, very supportive and efficient regarding my medical query I had, 👍 for Wisane🙏🙏
1 reviews | Active since Jan 2020
Outstanding service ...
Outstanding service rendered today by a consultant Wisane, at Oneplan Call Centre, very supportive and efficient regarding my medical query I had, 👍 for Wisane🙏🙏
1 reviews | Active since Jan 2020
I received good, fas...
I received good, fast and efficient service from agent Palesa Kgatle.
1 reviews | Active since Jan 2020
I received good, fas...
I received good, fast and efficient service from agent Palesa Kgatle.