OI
Oneplan Insurance
Verified Business
OI
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Oneplan Insurance delivers strong agent-led service via WhatsApp with consistently praised consultants and fast claim processing for pet and health insurance. However, recurring concerns about cancellation handling, unauthorised debits, app reliability, and claim rejections during emergencies meaningfully drag down trust. The experience hinges heavily on individual consultants rather than systemic process strength.
TrustIndex
10
Perfect Score
Ranking
#2
in Pet Insurance
NPS Score
59
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Oneplan Insurance delivers strong agent-led service via WhatsApp with consistently praised consultants and fast claim processing for pet and health insurance. However, recurring concerns about cancellation handling, unauthorised debits, app reliability, and claim rejections during emergencies meaningfully drag down trust. The experience hinges heavily on individual consultants rather than systemic process strength.
Oneplan Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name specific consultants like Shari Govender, Rutendo Adelaide, Julian David, Sophie, and Celine Kriel as friendly, patient, and professional. The human element is the standout asset and the primary reason members stay loyal.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Okay so what happened is that I bought medication and didn’t send an invoice for that, not knowing I have to send an invoice as no one told me to. When I tried to claim for a doctors visit weeks later I couldn’t as there was an invoice outstanding. Mamsy Chokwe was able to help with the refund process though, I give her/him 5 stars.
1 reviews | Active since Jan 2020
Okay so what happened is that I bought medication and didn’t send an invoice for that, not knowing I have to send an invoice as no one told me to. When I tried to claim for a doctors visit weeks later I couldn’t as there was an invoice outstanding. Mamsy Chokwe was able to help with the refund process though, I give her/him 5 stars.
1 reviews | Active since Jan 2020
Gershwin Lewis - Amazing service, Knowledgable, Professional, Willing to go the extra mile and definitely answers all your questions to the best of his ability! a real asset to the team!
1 reviews | Active since Jan 2020
Gershwin Lewis - Amazing service, Knowledgable, Professional, Willing to go the extra mile and definitely answers all your questions to the best of his ability! a real asset to the team!
The most common complaint about Oneplan Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Premium increases, unauthorised debit orders after cancellation, hidden waiting periods, and surprise charges feature heavily. Several long-standing members report loyalty being punished with steeper premiums and difficulty exiting policies cleanly.
Oneplan Insurance scores 3.5 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3. Their strongest theme is Agent Service (4.5); their weakest is Pricing & Excess (2.5). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Oneplan Insurance has a TrustIndex of 10 out of 10 on Hellopeter, based on 5,926 reviews in the last 12 months. Hellopeter has tracked Oneplan Insurance across 31,688 total reviews. How is the TrustIndex calculated? →