T
Teljoy
Verified Business
T
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Teljoy is a rent-to-own retailer where positive moments with named agents are overshadowed by systemic failures in after-sales support, billing accuracy, and faulty appliance resolution. Customers describe long waits for repairs, unresolved cancellations, and incorrect credit bureau listings. While delivery and onboarding can impress, post-purchase service consistently drives frustration and erodes trust across the customer base.
TrustIndex
4.3
Ranking
#9
in Consumer Goods
NPS Score
-50
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Teljoy is a rent-to-own retailer where positive moments with named agents are overshadowed by systemic failures in after-sales support, billing accuracy, and faulty appliance resolution. Customers describe long waits for repairs, unresolved cancellations, and incorrect credit bureau listings. While delivery and onboarding can impress, post-purchase service consistently drives frustration and erodes trust across the customer base.
The most common complaint about Teljoy, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (1.2) is the dominant pain point. Customers describe unanswered calls, full voicemail boxes, ignored emails, and agents who promise callbacks that never come. Named agents like Dylan, Masesi, Gift, and Nthabiseng receive praise, but these bright spots cannot offset widespread complaints about escalations going nowhere.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
After a 36 month contract on a product, I went through the process of taking full ownership, as is stipulated. After the period ended, I am STILL being charged for the product, and rude call center agents refuse to put me through to a manager under the guise of saying "they're busy and will call you back" or "they're not at work, I'll get them to call you back when they arrive".
1 reviews | Active since Jan 2020
After a 36 month contract on a product, I went through the process of taking full ownership, as is stipulated. After the period ended, I am STILL being charged for the product, and rude call center agents refuse to put me through to a manager under the guise of saying "they're busy and will call you back" or "they're not at work, I'll get them to call you back when they arrive".
1 reviews | Active since Jan 2020
I am writing this to express my utter disgust and disappointment with the treatment I received from a Teljoy representative, Celiwe Shabalala. As a long-standing and loyal Teljoy customer, I have always done my best to honor my commitments. Due to incredibly difficult personal and financial circumstances—compounded by the fact that I am the primary caregiver for my 81-year-old mother who suffers from Alzheimer's—my account recently fell into arrears. Even during these trying times, I demonstrated good faith by consistently making partial payments to show my commitment. I proactively sent a sincere, detailed email to Teljoy explaining my situation, requesting a brief grace period until the 3rd of June 2026, and committing to an extra payment to reduce the balance. I explicitly promised to send the proof of payment directly to Celiwe. Instead of receiving a professional response or a modicum of human understanding from a brand I have supported for years, I was contacted by Celiwe Shabalala, who was incredibly abrupt, aggressive, and openly hostile. She conducted herself as if I personally owed her money, rather than representing a corporate entity! Her aggressive demeanor completely disregarded my long-standing loyalty to Teljoy and showed zero empathy for a vulnerable personal situation that I had already transparently communicated. It is clear that loyalty counts for absolutely nothing at Teljoy. While I will still honor my commitment and make the payment on the 3rd of June as promised, I expect management to address this toxic and unprofessional behavior. Customers facing temporary difficulties deserve to be treated with dignity, not subjected to bullying.
1 reviews | Active since Jan 2020
I am writing this to express my utter disgust and disappointment with the treatment I received from a Teljoy representative, Celiwe Shabalala. As a long-standing and loyal Teljoy customer, I have always done my best to honor my commitments. Due to incredibly difficult personal and financial circumstances—compounded by the fact that I am the primary caregiver for my 81-year-old mother who suffers from Alzheimer's—my account recently fell into arrears. Even during these trying times, I demonstrated good faith by consistently making partial payments to show my commitment. I proactively sent a sincere, detailed email to Teljoy explaining my situation, requesting a brief grace period until the 3rd of June 2026, and committing to an extra payment to reduce the balance. I explicitly promised to send the proof of payment directly to Celiwe. Instead of receiving a professional response or a modicum of human understanding from a brand I have supported for years, I was contacted by Celiwe Shabalala, who was incredibly abrupt, aggressive, and openly hostile. She conducted herself as if I personally owed her money, rather than representing a corporate entity! Her aggressive demeanor completely disregarded my long-standing loyalty to Teljoy and showed zero empathy for a vulnerable personal situation that I had already transparently communicated. It is clear that loyalty counts for absolutely nothing at Teljoy. While I will still honor my commitment and make the payment on the 3rd of June as promised, I expect management to address this toxic and unprofessional behavior. Customers facing temporary difficulties deserve to be treated with dignity, not subjected to bullying.
1 reviews | Active since Jan 2020
I am a first time buyer with teljoy. I rented a Samsung tv which came broken the first time. They sent a new one. Being a woman, out of fear I waited for technicians to unbox and install. They put the tv on on the box and said its fine. They were rude. After we put the tv on our own bracket and removed the sticker we saw a crack under the sticker. Now teljoy does not want to compensate us for experiencing this twice. It is so heart sore to want an item and companies do this. From the call center to the technicians. Everyone is very rude. They actually go as far as saying you broke the tv so you are liable despite purchasing and wanting the appliance.
1 reviews | Active since Jan 2020
I am a first time buyer with teljoy. I rented a Samsung tv which came broken the first time. They sent a new one. Being a woman, out of fear I waited for technicians to unbox and install. They put the tv on on the box and said its fine. They were rude. After we put the tv on our own bracket and removed the sticker we saw a crack under the sticker. Now teljoy does not want to compensate us for experiencing this twice. It is so heart sore to want an item and companies do this. From the call center to the technicians. Everyone is very rude. They actually go as far as saying you broke the tv so you are liable despite purchasing and wanting the appliance.
1 reviews | Active since Jan 2020
I am posting this in the hope that someone at Teljoy finally takes ownership of an issue that has been handled extremely poorly for months. I entered into a Discovery Vitality/Teljoy Garmin device agreement and successfully completed all my required fitness and activity goals throughout the full 24-month period. My understanding, based on the way this benefit is marketed and communicated to consumers, was that meeting the required goals over the agreement period would conclude the arrangement and allow ownership of the device to transfer. Instead, after the agreement period ended, I continued being billed with little to no explanation as to why. I repeatedly contacted Teljoy customer service requesting clarity regarding: * why billing was continuing; * how to close my account; * what steps were required to transfer ownership of the device; and * whether any further amounts were outstanding. Despite multiple attempts to get assistance, I received inconsistent and incomplete information from different agents. Responses took weeks, and at no point was the process clearly explained to me. Only much later was I informed that: 1. Teljoy allegedly only had my activity information up until February; 2. my March and April activity data had supposedly not reflected on their system; and 3. an additional “option payment” process was required in order to transfer ownership. I have since provided proof that all required fitness goals were achieved for the outstanding periods as requested by their own agent. What makes this situation even more frustrating is that my account also experienced billing issues at the start of the agreement, where I was incorrectly billed and only partially refunded. Consumers should not have to fight this hard simply to: * understand their account; * stop incorrect billing; * obtain clear settlement information; or * transfer ownership after complying with the programme requirements for 24 months. At this point, I require Teljoy to: * confirm that all activity goals have now been correctly updated on my account; * confirm whether any amount is genuinely still outstanding; * provide a final written breakdown of exactly what is required to conclude this agreement; * stop any further unnecessary billing; * confirm closure of my account once resolved; and * confirm removal of my banking details from active billing systems thereafter. I am extremely disappointed in the lack of communication, lack of accountability, and overall customer service experience surrounding what should have been a straightforward process. I hope this complaint reaches someone at Teljoy who is willing to properly resolve this matter urgently and professionally.
1 reviews | Active since Jan 2020
I am posting this in the hope that someone at Teljoy finally takes ownership of an issue that has been handled extremely poorly for months. I entered into a Discovery Vitality/Teljoy Garmin device agreement and successfully completed all my required fitness and activity goals throughout the full 24-month period. My understanding, based on the way this benefit is marketed and communicated to consumers, was that meeting the required goals over the agreement period would conclude the arrangement and allow ownership of the device to transfer. Instead, after the agreement period ended, I continued being billed with little to no explanation as to why. I repeatedly contacted Teljoy customer service requesting clarity regarding: * why billing was continuing; * how to close my account; * what steps were required to transfer ownership of the device; and * whether any further amounts were outstanding. Despite multiple attempts to get assistance, I received inconsistent and incomplete information from different agents. Responses took weeks, and at no point was the process clearly explained to me. Only much later was I informed that: 1. Teljoy allegedly only had my activity information up until February; 2. my March and April activity data had supposedly not reflected on their system; and 3. an additional “option payment” process was required in order to transfer ownership. I have since provided proof that all required fitness goals were achieved for the outstanding periods as requested by their own agent. What makes this situation even more frustrating is that my account also experienced billing issues at the start of the agreement, where I was incorrectly billed and only partially refunded. Consumers should not have to fight this hard simply to: * understand their account; * stop incorrect billing; * obtain clear settlement information; or * transfer ownership after complying with the programme requirements for 24 months. At this point, I require Teljoy to: * confirm that all activity goals have now been correctly updated on my account; * confirm whether any amount is genuinely still outstanding; * provide a final written breakdown of exactly what is required to conclude this agreement; * stop any further unnecessary billing; * confirm closure of my account once resolved; and * confirm removal of my banking details from active billing systems thereafter. I am extremely disappointed in the lack of communication, lack of accountability, and overall customer service experience surrounding what should have been a straightforward process. I hope this complaint reaches someone at Teljoy who is willing to properly resolve this matter urgently and professionally.
1 reviews | Active since Jan 2020
While your organization demonstrates efficiency in product delivery and financial transactions, there appears to be a significant challenge in resolving customer service issues. Specifically, I am referring to the unresolved matter …More Bl4ck H4nd 6 reviews 3 months ago I got a fridge for my father at Teljoy, 5 days ago it just stopped working. I contacted Teljoy and they said someone will phone to make arrangement. I waited 3 days, followed up, they escalated. Got a call from someone that stated that I …More Herman Crous 1 review 3 months ago Wish I could give a minus review. Worst service ever. Get told all is fine and I sign the contract. Get told my stuff will be delivered by a certain date and nothing happens. Zero communication. Then I follow up and get told I must send …More Teljoy ***ner) 3 months ago We are truly sorry to read about your experience and the frustration this has caused. That is definitely not the level of service we aim to provide. We understand how upsetting it must be to: • Be advised everything is in order • Sign a contract • Be given a delivery date • Then later be asked for additional documents • And ultimately be informed that the application was unsuccessful Please allow us to clarify — in some cases, applications go through multiple verification checks, and final approval is only confirmed once all compliance and risk assessments are completed. If additional information changes the outcome during final verification, it can unfortunately result in a decline. That said, this should always be communicated clearly and professionally. We sincerely apologize if this was not handled properly in your case. Your feedback regarding communication and support is taken very seriously. Byron Hamman Local Guide·73 reviews·72 photos 3 months ago Guys. I don't know who you got in your call center, but the call I just received is not how you treat a customer. I need someone senior to call me TODAY. I want them to listen to the call before calling me. I want the person who I spoke …More Teljoy ***ner) 3 months ago This is certainly not the level of service we aim to provide, and we understand your frustration. 💙 Please accept our sincere apologies for the manner in which the call was handled. We take matters like this very seriously. Kindly inbox us your ID number and contact details urgently so we can: • Escalate this to senior management • Retrieve and review the call recording • Provide you with proper feedback • Clarify your account details immediately We absolutely agree that you deserve clarity regarding your account before any expectations of payment. This will be prioritised. We appreciate you bringing this to our attention and will ensure it is addressed without delay. Hellopeter https://www.hellopeter.com Teljoy Reviews | 4.8 TrustIndex Looking for Teljoy reviews? See what 255 customers have said over the last 12 months on Hellopeter, read their experiences, and share your feedback. 2,0(255) Indeed https://za.indeed.com Teljoy Pay and benefits reviews in Midrand, Gauteng Teljoy is a good company to work for. HR Checks employees regularly. They need to review salaries to be market related. Recommend to buy protective work clothes ... 3,0(15) Indeed https://za.indeed.com Working at Teljoy in Midrand, Gauteng: Employee Reviews Teljoy is a good company to work for. HR Checks employees regularly. They need to review salaries to be market related. Recommend to buy protective work ... 3,0(15) Teljoy https://www.teljoy.co.za Teljoy | Shop Online for Household Appliances & Furniture Take your pick from our fantastic range of TVs, appliances, tech, furniture and more. Add the item to your cart and check out. Find related products and services Teljoy requirements Is Teljoy worth it Similar to Teljoy Does Teljoy do credit checks Teljoy promo code How does Teljoy work These searches help you find relevant offers from advertisers People also ask How long do you pay Teljoy? Is Teljoy rent to own? Are Teljoy products new? What are the alternatives to Teljoy? Glassdoor https://www.glassdoor.com Working at Teljoy Glassdoor gives you an inside look at what it's like to work at Teljoy, including salaries, reviews, office photos, and more. 2,4(4) Indeed https://za.indeed.com Working at Teljoy: Employee Reviews It's a good company, the plan on paper is excellent but the execution and culture is quite offish. You need to work there for 2 years or less or you'd find ... 3,0(15) Yep.co.za https://www.yep.co.za Teljoy | 18 Mifa Park George Rd, Midrand, Johannesburg 1685, ... Teljoy 18 Mifa Park George Rd, Midrand, Johannesburg 1685, Gauteng; View services, reviews, contact, location, and more for Teljoy. Instagram · teljoysouthafrica 14,9K+ followers Teljoy (@teljoysouthafrica) • Instagram photos and videos Rent To Own - The only way to furnish your home with convenience & flexibility ♀️ Free Delivery, even on the BIG stuff ☎️Call us: 086 022 4466. HelloPeter https://www.hellopeter.com [Responded] Disappointing Service from a Once-Trusted Brand - 1 stars 09 Dec 2024 — I recently had an extremely disappointing experience with Teljoy that makes me question their current business practices. 1,0 · Review by Timothy B Cylex South Africa https://www.cylex.net.za Teljoy, Midrand - Home Appliances Stores Reviews. Be the first to write a review for Teljoy! Share your experience! Rating. 1 2 3 4 5. Rate this business by choosing between 1 and 5 stars. Your review ... People also search for Results are personalised - Try without personalisation South Africa Northmead, Benoni - Based on your past activity Update location Dark theme: on Help Feedback Privacy Terms James Brunette just now New While your organization demonstrates efficiency in product delivery and financial transactions, there appears to be a significant challenge in resolving customer service issues. Specifically, I am referring to the unresolved matter concerning a faulty refrigerator delivered on April 29th. Despite repeated attempts to escalate this issue to management, I have consistently been informed of their unavailability due to various reasons, and my requests for a callback have been disregarded. Furthermore, I have encountered instances of unprofessional conduct from certain staff members who have been dismissive and uncooperative. While I acknowledge that some employees exhibit professionalism and helpfulness, this positive aspect is unfortunately undermined by what appears to be ineffective management. Such managerial shortcomings can significantly impact customer satisfaction and potentially lead to a decline in business. Currently, three critical aspects of my issue remain unresolved. It is concerning that a matter that could have been addressed within a few days has now extended over a month, suggesting a lack of prioritization for customer concerns within Teljoy's management structure. I would think twice before dealing with these people again. If my issues are not resolved before end of business today on Monday 25 May 2026, I will be escalating this matter to the consumer Ombudsman as you have shown an unwillingness to resolve my issues with a acceptable time frame, you have inconvienced me throughout the whole process Once again and now publicly, I request one of your Senior Managers contact me before end of business today so we can resolve this matter properly. No more delays will be accepted No more lies of we will get back to you before the end of the day No more, the manager is sick or unavailable or not in but they will call you as soon as they can. Its been a month with no manger contacting me, no proper resolution, and every time I need to follow up and waste my time.
1 reviews | Active since Jan 2020
While your organization demonstrates efficiency in product delivery and financial transactions, there appears to be a significant challenge in resolving customer service issues. Specifically, I am referring to the unresolved matter …More Bl4ck H4nd 6 reviews 3 months ago I got a fridge for my father at Teljoy, 5 days ago it just stopped working. I contacted Teljoy and they said someone will phone to make arrangement. I waited 3 days, followed up, they escalated. Got a call from someone that stated that I …More Herman Crous 1 review 3 months ago Wish I could give a minus review. Worst service ever. Get told all is fine and I sign the contract. Get told my stuff will be delivered by a certain date and nothing happens. Zero communication. Then I follow up and get told I must send …More Teljoy ***ner) 3 months ago We are truly sorry to read about your experience and the frustration this has caused. That is definitely not the level of service we aim to provide. We understand how upsetting it must be to: • Be advised everything is in order • Sign a contract • Be given a delivery date • Then later be asked for additional documents • And ultimately be informed that the application was unsuccessful Please allow us to clarify — in some cases, applications go through multiple verification checks, and final approval is only confirmed once all compliance and risk assessments are completed. If additional information changes the outcome during final verification, it can unfortunately result in a decline. That said, this should always be communicated clearly and professionally. We sincerely apologize if this was not handled properly in your case. Your feedback regarding communication and support is taken very seriously. Byron Hamman Local Guide·73 reviews·72 photos 3 months ago Guys. I don't know who you got in your call center, but the call I just received is not how you treat a customer. I need someone senior to call me TODAY. I want them to listen to the call before calling me. I want the person who I spoke …More Teljoy ***ner) 3 months ago This is certainly not the level of service we aim to provide, and we understand your frustration. 💙 Please accept our sincere apologies for the manner in which the call was handled. We take matters like this very seriously. Kindly inbox us your ID number and contact details urgently so we can: • Escalate this to senior management • Retrieve and review the call recording • Provide you with proper feedback • Clarify your account details immediately We absolutely agree that you deserve clarity regarding your account before any expectations of payment. This will be prioritised. We appreciate you bringing this to our attention and will ensure it is addressed without delay. Hellopeter https://www.hellopeter.com Teljoy Reviews | 4.8 TrustIndex Looking for Teljoy reviews? See what 255 customers have said over the last 12 months on Hellopeter, read their experiences, and share your feedback. 2,0(255) Indeed https://za.indeed.com Teljoy Pay and benefits reviews in Midrand, Gauteng Teljoy is a good company to work for. HR Checks employees regularly. They need to review salaries to be market related. Recommend to buy protective work clothes ... 3,0(15) Indeed https://za.indeed.com Working at Teljoy in Midrand, Gauteng: Employee Reviews Teljoy is a good company to work for. HR Checks employees regularly. They need to review salaries to be market related. Recommend to buy protective work ... 3,0(15) Teljoy https://www.teljoy.co.za Teljoy | Shop Online for Household Appliances & Furniture Take your pick from our fantastic range of TVs, appliances, tech, furniture and more. Add the item to your cart and check out. Find related products and services Teljoy requirements Is Teljoy worth it Similar to Teljoy Does Teljoy do credit checks Teljoy promo code How does Teljoy work These searches help you find relevant offers from advertisers People also ask How long do you pay Teljoy? Is Teljoy rent to own? Are Teljoy products new? What are the alternatives to Teljoy? Glassdoor https://www.glassdoor.com Working at Teljoy Glassdoor gives you an inside look at what it's like to work at Teljoy, including salaries, reviews, office photos, and more. 2,4(4) Indeed https://za.indeed.com Working at Teljoy: Employee Reviews It's a good company, the plan on paper is excellent but the execution and culture is quite offish. You need to work there for 2 years or less or you'd find ... 3,0(15) Yep.co.za https://www.yep.co.za Teljoy | 18 Mifa Park George Rd, Midrand, Johannesburg 1685, ... Teljoy 18 Mifa Park George Rd, Midrand, Johannesburg 1685, Gauteng; View services, reviews, contact, location, and more for Teljoy. Instagram · teljoysouthafrica 14,9K+ followers Teljoy (@teljoysouthafrica) • Instagram photos and videos Rent To Own - The only way to furnish your home with convenience & flexibility ♀️ Free Delivery, even on the BIG stuff ☎️Call us: 086 022 4466. HelloPeter https://www.hellopeter.com [Responded] Disappointing Service from a Once-Trusted Brand - 1 stars 09 Dec 2024 — I recently had an extremely disappointing experience with Teljoy that makes me question their current business practices. 1,0 · Review by Timothy B Cylex South Africa https://www.cylex.net.za Teljoy, Midrand - Home Appliances Stores Reviews. Be the first to write a review for Teljoy! Share your experience! Rating. 1 2 3 4 5. Rate this business by choosing between 1 and 5 stars. Your review ... People also search for Results are personalised - Try without personalisation South Africa Northmead, Benoni - Based on your past activity Update location Dark theme: on Help Feedback Privacy Terms James Brunette just now New While your organization demonstrates efficiency in product delivery and financial transactions, there appears to be a significant challenge in resolving customer service issues. Specifically, I am referring to the unresolved matter concerning a faulty refrigerator delivered on April 29th. Despite repeated attempts to escalate this issue to management, I have consistently been informed of their unavailability due to various reasons, and my requests for a callback have been disregarded. Furthermore, I have encountered instances of unprofessional conduct from certain staff members who have been dismissive and uncooperative. While I acknowledge that some employees exhibit professionalism and helpfulness, this positive aspect is unfortunately undermined by what appears to be ineffective management. Such managerial shortcomings can significantly impact customer satisfaction and potentially lead to a decline in business. Currently, three critical aspects of my issue remain unresolved. It is concerning that a matter that could have been addressed within a few days has now extended over a month, suggesting a lack of prioritization for customer concerns within Teljoy's management structure. I would think twice before dealing with these people again. If my issues are not resolved before end of business today on Monday 25 May 2026, I will be escalating this matter to the consumer Ombudsman as you have shown an unwillingness to resolve my issues with a acceptable time frame, you have inconvienced me throughout the whole process Once again and now publicly, I request one of your Senior Managers contact me before end of business today so we can resolve this matter properly. No more delays will be accepted No more lies of we will get back to you before the end of the day No more, the manager is sick or unavailable or not in but they will call you as soon as they can. Its been a month with no manger contacting me, no proper resolution, and every time I need to follow up and waste my time.
1 reviews | Active since Jan 2020
Their customer service is really bad! The washing machine Bought already broke and I have it for 2 months, paying so much for things that doesn’t even laat long! I have been sending out emails and have been waiting for a week now! Always struggling with their customer service. This is ridiculous
1 reviews | Active since Jan 2020
Their customer service is really bad! The washing machine Bought already broke and I have it for 2 months, paying so much for things that doesn’t even laat long! I have been sending out emails and have been waiting for a week now! Always struggling with their customer service. This is ridiculous
1 reviews | Active since Jan 2020
One of the worst companies I have ever dealt with, without a doubt. I app**** for a dishwasher through Teljoy and it got approved. I received phone calls asking for me to verify my details over and over again. If fact in one call they asked me the same thing twice. Now, I had already given them everything they needed, all the documentation. So i cancelled, then a lady clled Lizanne contacted me and we sorted the issue out and I signed the contract and sent it back I then received an email saying thr dishwasher would be delivered by the 21st May. I took a days leave so I could be at home to receive it. Early in the afternoon I sent a message via WhatsApp asking if the delivery would still be taking place and I was assured it would be, by 17:00. At 15:00 i sent another message and was told they cannot track the delivery but it would delivered by 17:00 17:00 came and went no delivery. No one, absolutely no one contacted me from Teljoy telling the delivery would not arrive On then 22nd I contacted them again telling them to cancel the delivery as I was going away and to cancel the whole contract Within 5 minutes I receiced a WhatsApp from Nucleus Couriers saying the delivery has been scheduled but it would take iup to 5 days. I went into the tracking link only to find the unit had not even been collected yet. I contacted Nucleus and explained I had cancelled the contract and they must cancel the delivery. Teljoy had not informed them of this I then get a phone call from Nucleus saying the delivery will be done on Monday 25th May, bearing in mind I had already explained to Teljoy I would not be at home, and bearing in mind I had already requested the cancellation. No One from Teljoy had the guts to call me, not a soul from Teljoy has contacted me, no apology, nothing. I wasted a days leave because of them, I wasted my time even dealing with them.
1 reviews | Active since Jan 2020
One of the worst companies I have ever dealt with, without a doubt. I app**** for a dishwasher through Teljoy and it got approved. I received phone calls asking for me to verify my details over and over again. If fact in one call they asked me the same thing twice. Now, I had already given them everything they needed, all the documentation. So i cancelled, then a lady clled Lizanne contacted me and we sorted the issue out and I signed the contract and sent it back I then received an email saying thr dishwasher would be delivered by the 21st May. I took a days leave so I could be at home to receive it. Early in the afternoon I sent a message via WhatsApp asking if the delivery would still be taking place and I was assured it would be, by 17:00. At 15:00 i sent another message and was told they cannot track the delivery but it would delivered by 17:00 17:00 came and went no delivery. No one, absolutely no one contacted me from Teljoy telling the delivery would not arrive On then 22nd I contacted them again telling them to cancel the delivery as I was going away and to cancel the whole contract Within 5 minutes I receiced a WhatsApp from Nucleus Couriers saying the delivery has been scheduled but it would take iup to 5 days. I went into the tracking link only to find the unit had not even been collected yet. I contacted Nucleus and explained I had cancelled the contract and they must cancel the delivery. Teljoy had not informed them of this I then get a phone call from Nucleus saying the delivery will be done on Monday 25th May, bearing in mind I had already explained to Teljoy I would not be at home, and bearing in mind I had already requested the cancellation. No One from Teljoy had the guts to call me, not a soul from Teljoy has contacted me, no apology, nothing. I wasted a days leave because of them, I wasted my time even dealing with them.
Teljoy scores 1.4 out of 5 on Hellopeter's AI analysis of service quality in Consumer Goods, compared to the Consumer Goods industry average of 1.8. Their strongest theme is Customer Service (1.5); their weakest is Communication (1). The top AI-rated Consumer Goods business on Hellopeter is Miele (Pty) Ltd (4.2). How is the AI Score calculated? →
Teljoy has a TrustIndex of 4.3 out of 10 on Hellopeter, based on 272 reviews in the last 12 months. Hellopeter has tracked Teljoy across 2,294 total reviews. How is the TrustIndex calculated? →