Teljoy
1.9|2,294 reviews
Responds in 4 hours 9 min
WP
Wayne P
1 reviews | Active since Member
26 May 2026, 12:56
Teljoy loyalty counts for nothing – Met with hostility and aggression by staff
I am writing this to express my utter disgust and disappointment with the treatment I received from a Teljoy representative, Celiwe Shabalala.
As a long-standing and loyal Teljoy customer, I have always done my best to honor my commitments.
Due to incredibly difficult personal and financial circumstances—compounded by the fact that I am the primary caregiver for my 81-year-old mother who suffers from Alzheimer's—my account recently fell into arrears.
Even during these trying times, I demonstrated good faith by consistently making partial payments to show my commitment. I proactively sent a sincere, detailed email to Teljoy explaining my situation, requesting a brief grace period until the 3rd of June 2026, and committing to an extra payment to reduce the balance.
I explicitly promised to send the proof of payment directly to Celiwe. Instead of receiving a professional response or a modicum of human understanding from a brand I have supported for years, I was contacted by Celiwe Shabalala, who was incredibly abrupt, aggressive, and openly hostile.
She conducted herself as if I personally owed her money, rather than representing a corporate entity!
Her aggressive demeanor completely disregarded my long-standing loyalty to Teljoy and showed zero empathy for a vulnerable personal situation that I had already transparently communicated.
It is clear that loyalty counts for absolutely nothing at Teljoy. While I will still honor my commitment and make the payment on the 3rd of June as promised, I expect management to address this toxic and unprofessional behavior.
Customers facing temporary difficulties deserve to be treated with dignity, not subjected to bullying.
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Replies (1)Teljoy's replyOfficial
26 May 2026, 13:37Hello Wayne
Thank you for taking the time to share your experience, and we sincerely apologise for the distress and disappointment caused by the interaction you described.
At Teljoy, we value all our customers, especially those who have supported us loyally over the years. We also acknowledge the difficult personal circumstances you shared, and we are truly sorry that you were left feeling unheard, disrespected, and unsupported during an already challenging time.
Please accept our sincere apologies if the communication you received came across as aggressive or lacking empathy. This is certainly not the standard of professionalism and customer care we aim to uphold.
We appreciate the fact that you remained proactive, transparent, and committed to making arrangements on your account despite your circumstances, and we thank you for your continued willingness to honour your commitment.
Your concerns regarding the conduct experienced have been noted and will be escalated to management for further review and investigation.
Customers should always be treated with dignity, respect, and professionalism, particularly when attempting to make arrangements in good faith.We apologise once again for the experience and appreciate you bringing this matter to our attention.
Thank you for taking the time to share your experience, and we sincerely apologise for the distress and disappointment caused by the interaction you described.
At Teljoy, we value all our customers, especially those who have supported us loyally over the years. We also acknowledge the difficult personal circumstances you shared, and we are truly sorry that you were left feeling unheard, disrespected, and unsupported during an already challenging time.
Please accept our sincere apologies if the communication you received came across as aggressive or lacking empathy. This is certainly not the standard of professionalism and customer care we aim to uphold.
We appreciate the fact that you remained proactive, transparent, and committed to making arrangements on your account despite your circumstances, and we thank you for your continued willingness to honour your commitment.
Your concerns regarding the conduct experienced have been noted and will be escalated to management for further review and investigation.
Customers should always be treated with dignity, respect, and professionalism, particularly when attempting to make arrangements in good faith.We apologise once again for the experience and appreciate you bringing this matter to our attention.
Best regards,
Teljoy's reply26 May 2026, 13:37
Official
Hello Wayne
Thank you for taking the time to share your experience, and we sincerely apologise for the distress and disappointment caused by the interaction you described.
At Teljoy, we value all our customers, especially those who have supported us loyally over the years. We also acknowledge the difficult personal circumstances you shared, and we are truly sorry that you were left feeling unheard, disrespected, and unsupported during an already challenging time.
Please accept our sincere apologies if the communication you received came across as aggressive or lacking empathy. This is certainly not the standard of professionalism and customer care we aim to uphold.
We appreciate the fact that you remained proactive, transparent, and committed to making arrangements on your account despite your circumstances, and we thank you for your continued willingness to honour your commitment.
Your concerns regarding the conduct experienced have been noted and will be escalated to management for further review and investigation.
Customers should always be treated with dignity, respect, and professionalism, particularly when attempting to make arrangements in good faith.We apologise once again for the experience and appreciate you bringing this matter to our attention.
Thank you for taking the time to share your experience, and we sincerely apologise for the distress and disappointment caused by the interaction you described.
At Teljoy, we value all our customers, especially those who have supported us loyally over the years. We also acknowledge the difficult personal circumstances you shared, and we are truly sorry that you were left feeling unheard, disrespected, and unsupported during an already challenging time.
Please accept our sincere apologies if the communication you received came across as aggressive or lacking empathy. This is certainly not the standard of professionalism and customer care we aim to uphold.
We appreciate the fact that you remained proactive, transparent, and committed to making arrangements on your account despite your circumstances, and we thank you for your continued willingness to honour your commitment.
Your concerns regarding the conduct experienced have been noted and will be escalated to management for further review and investigation.
Customers should always be treated with dignity, respect, and professionalism, particularly when attempting to make arrangements in good faith.We apologise once again for the experience and appreciate you bringing this matter to our attention.
Best regards,