WP
Wayne P
Active since Mar 2009
31
Reviews
0
Industries
Reviews
31 reviews3 weeks ago
Teljoy loyalty counts for nothing – Met with hostility and aggression by staff
I am writing this to express my utter disgust and disappointment with the treatment I received from a Teljoy representative, Celiwe Shabalala. As a long-standing and loyal Teljoy customer, I have always done my best to honor my commitments. Due to incredibly difficult personal and financial circumstances—compounded by the fact that I am the primary caregiver for my 81-year-old mother who suffers from Alzheimer's—my account recently fell into arrears. Even during these trying times, I demonstrated good faith by consistently making partial payments to show my commitment. I proactively sent a sincere, detailed email to Teljoy explaining my situation, requesting a brief grace period until the 3rd of June 2026, and committing to an extra payment to reduce the balance. I explicitly promised to send the proof of payment directly to Celiwe. Instead of receiving a professional response or a modicum of human understanding from a brand I have supported for years, I was contacted by Celiwe Shabalala, who was incredibly abrupt, aggressive, and openly hostile. She conducted herself as if I personally owed her money, rather than representing a corporate entity! Her aggressive demeanor completely disregarded my long-standing loyalty to Teljoy and showed zero empathy for a vulnerable personal situation that I had already transparently communicated. It is clear that loyalty counts for absolutely nothing at Teljoy. While I will still honor my commitment and make the payment on the 3rd of June as promised, I expect management to address this toxic and unprofessional behavior. Customers facing temporary difficulties deserve to be treated with dignity, not subjected to bullying.
1 reply
1 month ago
MTN...HORSE****!!!
To whom it may concern (assuming anyone there is actually monitoring this), I am writing to express my utter disbelief at the fact that I am still waiting—three weeks later—for a refund that should have been processed within days. At this point, I’m not sure what’s more impressive: your efficiency at taking my money or your absolute commitment to doing nothing when it comes to returning it. We are talking about a lousy R404.00. It is frankly embarrassing that a multi-billion rand telecommunications giant is seemingly struggling to navigate the complex logistics of returning four hundred bucks. I have been more than patient, but twenty-one days of silence for such a negligible amount is moving past "administrative delay" and straight into "gross incompetence." Is your finance department manually counting out the coins? I expect a concrete confirmation that this refund has been processed by the end of business today. I have no interest in another generic "we are looking into it" email. I’ve looked into it myself, and the conclusion is simple: you owe me money, and your delay is pathetic. I look forward to seeing the balance in my account without further excuses. Regards, W
0 replies
2 months ago
URGENT: Outstanding Refund - Wayne Powell
To: Mishack and the MTN/Italk Team I’m struggling to understand which part of my previous email was unclear. Was it the demand for a refund, or the deadline of "end of business today"? Unsurprisingly, the day has passed, and I am still waiting for the R404.00 you were so eager to snatch from my account. It’s fascinating how your "rushed" sales process slows down to a glacial crawl the moment you actually have to return money for a mess you created. I’m not interested in hearing about your internal "processing times" or being subjected to another marathon session of verbal diarrhea from the Italk team. My money was taken instantly; I expect it returned with the same level of enthusiasm. What is the status of my refund, and why is it taking your team longer to process a simple reversal than it did to ignore a blatant security red flag? I’m done being patient. Respond with proof of payment immediately. Wayne Powell
3 replies
8 months ago
Unprofessional Manager
Subject: URGENT: Formal Complaint Regarding Unacceptable Service and Management at Grand Lake Spur (Last Friday) Dear Grand Lake Spur Management, I am writing to express my profound dissatisfaction with the experience I endured at your Grand Lake Spur franchise last Friday during a brief visit for a meal. As a customer accustomed to a certain standard of dining, the service I received and the environment I witnessed were nothing short of shocking and frankly, beneath contempt. Unprofessional Conduct of Management: The most egregious element of my visit was the behavior of an individual I can only assume to be a manager, given his authority over the floor. This was a large gentleman of color who, I must note, was not wearing a name badge—a basic professional requirement that seems to have been overlooked. His conduct was utterly unprofessional and unacceptable. His continuous, loud, and frankly obscene profanity, specifically directed at the waitstaff (I distinctly heard him shout, "Take the f#cking food"), created an exceptionally unpleasant and highly unprofessional atmosphere. In a family restaurant, this level of co**** and aggressive verbal abuse is not merely poor management; it is a serious indictment of the standards you tolerate. A Question of Brand Integrity: The sheer lack of decorum suggests a complete breakdown of internal professionalism and training. When a member of senior staff feels entitled to treat subordinates—and consequently, the entire dining area—with such open disdain, it speaks volumes about the value you place on your staff and, by extension, your clientele. I sincerely hope this complaint does not fall on deaf ears, as has been my unfortunate experience with other purportedly professional restaurant chains. I expect the Spur brand to uphold a far higher standard. I value my time and my dining experiences highly, and based on the display of toxic and aggressive management I witnessed, I have absolutely no desire to return to the Grand Lake Spur. I trust that you will take immediate and decisive action to address the behavior of the manager in question and restore a minimal level of professionalism to your establishment. I await your formal response detailing the steps that will be taken. Sincerely, Wayne Powell
0 replies
16 months ago
Urgent: Immediate Resolution Required for Faulty Soundbar and Bass Unit
Dear Teljoy Team, I am writing to express my extreme dissatisfaction with the handling of my recent service request. I reported that my soundbar and bass unit stopped working after a lightning storm and followed the instructions to send photos via email and WhatsApp. The promised turnaround time was three days. We are now at ten days, and the issue remains unresolved. To add insult to injury, I have been billed for the full monthly payment despite the malfunctioning unit. This is unacceptable. The standard response of referring the matter to the Technical Manager is insufficient. If this issue is not resolved within 48 hours, I will escalate this matter directly to your CEO, Jonathan Hurvitz. Teljoy is always quick to threaten customers with collection agents for late payments, yet your company fails to provide adequate customer service in return. I hope to receive prompt assistance, as I am completely fed up with empty promises. Regards, Wayne
9 replies
24 months ago
Inquiry About the Purpose and Effectiveness of On-Site Car Guards
Dear PnP Management, I hope this message finds you well. I am writing to express my concerns and seek clarification regarding the role and effectiveness of the car guards stationed at PnP Sheridan Centre. On June 23, my car was ****** from the parking lot at Sheridan Centre. To my dismay, none of the car guards on duty noticed anything unusual or were able to assist in any way. However, these guards are regularly seen collecting money from customers under the premise of looking after their vehicles. Given this unfortunate incident, I would like to understand the exact purpose of having these car guards on-site. Specifically: 1. What are the primary responsibilities of the car guards at PnP Sheridan Centre? 2. What measures are in place to ensure they are effectively performing their duties? 3. How are incidents like theft monitored and prevented by these guards? I have previously raised these concerns with management, but they were unfortunately dismissed without a satisfactory explanation. I am seeking a comprehensive response this time to better understand the value and security these car guards are supposed to provide. Thank you for your attention to this matter. I look forward to your prompt response. Regards, Wayne
0 replies
29 months ago
Rain?? What utter *******!!
To whom it may concern, I have been a loyal rain client for almost the past 5 years paid my account come hell or high water...A 1000 bucks every month..but now I am being charged for end January's amount aswell... I have made a partial payment of R499.00 in good faith and have spoken to numerous of people to try and assist me sorting this out but seems your staff can't as I was told..Have you ever?? Why do you employ people that can't help customers sort their bill out?? Like before mentioned I have been with rain for almost 5 years and I am really considering canceling my monthly subscription and paying MTN the R1000.00 with no issues! I am really stunned!! This have been carrying on for 2 days...and I have no one even trying to help me..NO ONE! There was only of your employees that knew what he was doing Pule Mokgosi... Hope this doesn't fall on deaf ears or I will be told I can't be assisted...what utter *******!!!
2 replies
35 months ago
FNB playing Ping Pong with clients!!
To whom it may concern, I app**** for a credit card through FNB on the 21/07 and requested it to be dropped off at FNB Woodbridge (087) 575 9404. Called them today...And couldn't believe the of service I received! Talk about about being passed from pillar to post....Spoke to a Pitso..Valencia..Think I spoke to 7 people!!! Yet again a person probably cant complain about service because there is no service!! Wayne Powell
1 reply
37 months ago
Think Twice!
To whom it may concern, Recently I linked my bank account with Luno to make it more seamless ..I always used to an instant EFT but tried it as its cheaper and not waiting 2 days for it to reflect in my Luno account. Well long story short...I did use the application and was debited from my bank account but did not show in my Luno account.. Sent messages on their Luno app and was given a run around to get bank statements aswell as proof of payments.. That done..and guess what...STILL WAITING! Time is money...and I will not deposit 1 more cent in that account untill this is been sorted..and I used to in the past easy deposit 6-7000 rand a time and never had a issue..but now?? Can even sort out a small amount of money for a deposit...What they going to say or do if you deposit 1 Bitcoin or even 10 Bitcoin? Just stating my experience I have had up until of late.. Think twice... Wayne
3 replies
37 months ago
A Capitec ROCKSTAR!
To Whom it may concern, I would like to thank a Mr. Lucky Pisana for assisting me seamlessly regarding a issue I had with my account this morning.. A real ROCKSTAR! Thank You Sir! Wayne Powell
1 reply
Review Distribution
5 Star
8 (25.806451612903224%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (12.903225806451612%)
1 Star
19 (61.29032258064516%)