Teljoy
1.9|2,294 reviews
Responds in 4 hours 9 min
JB
James B
1 reviews | Active since Member
25 May 2026, 05:51
Teljoy After Sales Service Is Horible
While your organization demonstrates efficiency in product delivery and financial transactions, there appears to be a significant challenge in resolving customer service issues. Specifically, I am referring to the unresolved matter …More
Bl4ck H4nd 6 reviews 3 months ago I got a fridge for my father at Teljoy, 5 days ago it just stopped working. I contacted Teljoy and they said someone will phone to make arrangement. I waited 3 days, followed up, they escalated. Got a call from someone that stated that I …More
Herman Crous 1 review 3 months ago Wish I could give a minus review. Worst service ever. Get told all is fine and I sign the contract. Get told my stuff will be delivered by a certain date and nothing happens. Zero communication. Then I follow up and get told I must send …More
Teljoy ***ner) 3 months ago We are truly sorry to read about your experience and the frustration this has caused. That is definitely not the level of service we aim to provide.
We understand how upsetting it must be to: • Be advised everything is in order • Sign a contract • Be given a delivery date • Then later be asked for additional documents • And ultimately be informed that the application was unsuccessful
Please allow us to clarify — in some cases, applications go through multiple verification checks, and final approval is only confirmed once all compliance and risk assessments are completed. If additional information changes the outcome during final verification, it can unfortunately result in a decline. That said, this should always be communicated clearly and professionally.
We sincerely apologize if this was not handled properly in your case. Your feedback regarding communication and support is taken very seriously.
Byron Hamman Local Guide·73 reviews·72 photos 3 months ago Guys. I don't know who you got in your call center, but the call I just received is not how you treat a customer. I need someone senior to call me TODAY. I want them to listen to the call before calling me. I want the person who I spoke …More
Teljoy ***ner) 3 months ago This is certainly not the level of service we aim to provide, and we understand your frustration. 💙
Please accept our sincere apologies for the manner in which the call was handled. We take matters like this very seriously.
Kindly inbox us your ID number and contact details urgently so we can: • Escalate this to senior management • Retrieve and review the call recording • Provide you with proper feedback • Clarify your account details immediately
We absolutely agree that you deserve clarity regarding your account before any expectations of payment. This will be prioritised.
We appreciate you bringing this to our attention and will ensure it is addressed without delay.
Hellopeter https://www.hellopeter.com Teljoy Reviews | 4.8 TrustIndex Looking for Teljoy reviews? See what 255 customers have said over the last 12 months on Hellopeter, read their experiences, and share your feedback. 2,0(255)
Indeed https://za.indeed.com Teljoy Pay and benefits reviews in Midrand, Gauteng Teljoy is a good company to work for. HR Checks employees regularly. They need to review salaries to be market related. Recommend to buy protective work clothes ... 3,0(15)
Indeed https://za.indeed.com Working at Teljoy in Midrand, Gauteng: Employee Reviews Teljoy is a good company to work for. HR Checks employees regularly. They need to review salaries to be market related. Recommend to buy protective work ... 3,0(15)
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Glassdoor https://www.glassdoor.com Working at Teljoy Glassdoor gives you an inside look at what it's like to work at Teljoy, including salaries, reviews, office photos, and more. 2,4(4)
Indeed https://za.indeed.com Working at Teljoy: Employee Reviews It's a good company, the plan on paper is excellent but the execution and culture is quite offish. You need to work there for 2 years or less or you'd find ... 3,0(15) Yep.co.za https://www.yep.co.za Teljoy | 18 Mifa Park George Rd, Midrand, Johannesburg 1685, ... Teljoy 18 Mifa Park George Rd, Midrand, Johannesburg 1685, Gauteng; View services, reviews, contact, location, and more for Teljoy.
Instagram · teljoysouthafrica 14,9K+ followers Teljoy (@teljoysouthafrica) • Instagram photos and videos Rent To Own - The only way to furnish your home with convenience & flexibility ♀️ Free Delivery, even on the BIG stuff ☎️Call us: 086 022 4466.
HelloPeter https://www.hellopeter.com [Responded] Disappointing Service from a Once-Trusted Brand - 1 stars 09 Dec 2024 — I recently had an extremely disappointing experience with Teljoy that makes me question their current business practices. 1,0 · Review by Timothy B
Cylex South Africa https://www.cylex.net.za Teljoy, Midrand - Home Appliances Stores Reviews. Be the first to write a review for Teljoy! Share your experience! Rating. 1 2 3 4 5. Rate this business by choosing between 1 and 5 stars. Your review ... People also search for Results are personalised - Try without personalisation South Africa Northmead, Benoni - Based on your past activity Update location Dark theme: on Help Feedback Privacy Terms James Brunette just now New While your organization demonstrates efficiency in product delivery and financial transactions, there appears to be a significant challenge in resolving customer service issues. Specifically, I am referring to the unresolved matter concerning a faulty refrigerator delivered on April 29th. Despite repeated attempts to escalate this issue to management, I have consistently been informed of their unavailability due to various reasons, and my requests for a callback have been disregarded.
Furthermore, I have encountered instances of unprofessional conduct from certain staff members who have been dismissive and uncooperative. While I acknowledge that some employees exhibit professionalism and helpfulness, this positive aspect is unfortunately undermined by what appears to be ineffective management. Such managerial shortcomings can significantly impact customer satisfaction and potentially lead to a decline in business.
Currently, three critical aspects of my issue remain unresolved. It is concerning that a matter that could have been addressed within a few days has now extended over a month, suggesting a lack of prioritization for customer concerns within Teljoy's management structure.
I would think twice before dealing with these people again.
If my issues are not resolved before end of business today on Monday 25 May 2026, I will be escalating this matter to the consumer Ombudsman as you have shown an unwillingness to resolve my issues with a acceptable time frame, you have inconvienced me throughout the whole process
Once again and now publicly, I request one of your Senior Managers contact me before end of business today so we can resolve this matter properly.
No more delays will be accepted No more lies of we will get back to you before the end of the day No more, the manager is sick or unavailable or not in but they will call you as soon as they can.
Its been a month with no manger contacting me, no proper resolution, and every time I need to follow up and waste my time.
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Replies (1)Teljoy's replyOfficial
25 May 2026, 07:40Hello James
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration, inconvenience, and disappointment caused throughout this matter.
We fully understand your concerns regarding the delays in resolving the faulty refrigerator issue, the lack of management feedback, and the repeated promises of callbacks that were not honored. We also acknowledge your concerns regarding the professionalism and communication received during your interactions with our team.
This is certainly not the level of service we aim to provide at Teljoy. We understand how unacceptable it is for a matter of this nature to remain unresolved for such an extended period, especially after multiple escalation attempts.
Please be assured that your complaint has been taken seriously and will be escalated urgently to senior management for immediate attention. We also acknowledge your request for direct contact from a senior manager and the urgency surrounding your request for a proper resolution.
We sincerely apologize for the inconvenience caused over the past month and appreciate you bringing these concerns to our attention publicly. Your feedback highlights areas where we clearly need to improve, particularly regarding communication, accountability, and after-sales service.
We WILL ensure this matter is prioritized and followed up urgently.
We appreciate your patience and the opportunity to work towards resolving this matter appropriately.
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration, inconvenience, and disappointment caused throughout this matter.
We fully understand your concerns regarding the delays in resolving the faulty refrigerator issue, the lack of management feedback, and the repeated promises of callbacks that were not honored. We also acknowledge your concerns regarding the professionalism and communication received during your interactions with our team.
This is certainly not the level of service we aim to provide at Teljoy. We understand how unacceptable it is for a matter of this nature to remain unresolved for such an extended period, especially after multiple escalation attempts.
Please be assured that your complaint has been taken seriously and will be escalated urgently to senior management for immediate attention. We also acknowledge your request for direct contact from a senior manager and the urgency surrounding your request for a proper resolution.
We sincerely apologize for the inconvenience caused over the past month and appreciate you bringing these concerns to our attention publicly. Your feedback highlights areas where we clearly need to improve, particularly regarding communication, accountability, and after-sales service.
We WILL ensure this matter is prioritized and followed up urgently.
We appreciate your patience and the opportunity to work towards resolving this matter appropriately.
Best regards,
Teljoy's reply25 May 2026, 07:40
Official
Hello James
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration, inconvenience, and disappointment caused throughout this matter.
We fully understand your concerns regarding the delays in resolving the faulty refrigerator issue, the lack of management feedback, and the repeated promises of callbacks that were not honored. We also acknowledge your concerns regarding the professionalism and communication received during your interactions with our team.
This is certainly not the level of service we aim to provide at Teljoy. We understand how unacceptable it is for a matter of this nature to remain unresolved for such an extended period, especially after multiple escalation attempts.
Please be assured that your complaint has been taken seriously and will be escalated urgently to senior management for immediate attention. We also acknowledge your request for direct contact from a senior manager and the urgency surrounding your request for a proper resolution.
We sincerely apologize for the inconvenience caused over the past month and appreciate you bringing these concerns to our attention publicly. Your feedback highlights areas where we clearly need to improve, particularly regarding communication, accountability, and after-sales service.
We WILL ensure this matter is prioritized and followed up urgently.
We appreciate your patience and the opportunity to work towards resolving this matter appropriately.
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration, inconvenience, and disappointment caused throughout this matter.
We fully understand your concerns regarding the delays in resolving the faulty refrigerator issue, the lack of management feedback, and the repeated promises of callbacks that were not honored. We also acknowledge your concerns regarding the professionalism and communication received during your interactions with our team.
This is certainly not the level of service we aim to provide at Teljoy. We understand how unacceptable it is for a matter of this nature to remain unresolved for such an extended period, especially after multiple escalation attempts.
Please be assured that your complaint has been taken seriously and will be escalated urgently to senior management for immediate attention. We also acknowledge your request for direct contact from a senior manager and the urgency surrounding your request for a proper resolution.
We sincerely apologize for the inconvenience caused over the past month and appreciate you bringing these concerns to our attention publicly. Your feedback highlights areas where we clearly need to improve, particularly regarding communication, accountability, and after-sales service.
We WILL ensure this matter is prioritized and followed up urgently.
We appreciate your patience and the opportunity to work towards resolving this matter appropriately.
Best regards,