1 reviews | Active since Member
One of the worst companies I have ever dealt with, without a doubt. I app**** for a dishwasher through Teljoy and it got approved. I received phone calls asking for me to verify my details over and over again. If fact in one call they asked me the same thing twice. Now, I had already given them everything they needed, all the documentation. So i cancelled, then a lady clled Lizanne contacted me and we sorted the issue out and I signed the contract and sent it back I then received an email saying thr dishwasher would be delivered by the 21st May. I took a days leave so I could be at home to receive it. Early in the afternoon I sent a message via WhatsApp asking if the delivery would still be taking place and I was assured it would be, by 17:00. At 15:00 i sent another message and was told they cannot track the delivery but it would delivered by 17:00 17:00 came and went no delivery. No one, absolutely no one contacted me from Teljoy telling the delivery would not arrive On then 22nd I contacted them again telling them to cancel the delivery as I was going away and to cancel the whole contract Within 5 minutes I receiced a WhatsApp from Nucleus Couriers saying the delivery has been scheduled but it would take iup to 5 days. I went into the tracking link only to find the unit had not even been collected yet. I contacted Nucleus and explained I had cancelled the contract and they must cancel the delivery. Teljoy had not informed them of this I then get a phone call from Nucleus saying the delivery will be done on Monday 25th May, bearing in mind I had already explained to Teljoy I would not be at home, and bearing in mind I had already requested the cancellation. No One from Teljoy had the guts to call me, not a soul from Teljoy has contacted me, no apology, nothing. I wasted a days leave because of them, I wasted my time even dealing with them.
Best regards,
Best regards,
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