Teljoy
1.9|2,294 reviews
Responds in 4 hours 9 min
WG
Wesley G
1 reviews | Active since Member
27 May 2026, 11:11
Charged for products no longer on contract
After a 36 month contract on a product, I went through the process of taking full ownership, as is stipulated. After the period ended, I am STILL being charged for the product, and rude call center agents refuse to put me through to a manager under the guise of saying "they're busy and will call you back" or "they're not at work, I'll get them to call you back when they arrive".
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Replies (1)Teljoy's replyOfficial
28 May 2026, 07:06Hello Wesley
We sincerely apologize for the frustration and inconvenience caused. This is certainly not the level of service we aim to provide at Teljoy.
We understand how concerning it is to continue being billed after completing your 36-month contract and ownership process, and we are equally concerned to hear about your experience with our call centre interactions.
Please allow us the opportunity to urgently investigate the account, verify the ownership transfer process, and ensure that any incorrect billing is corrected as soon as possible. We also take your feedback regarding the service received very seriously, as all customers deserve professional and respectful assistance at all times.
A senior consultant will review the matter and contact you directly to resolve this urgently.
We sincerely apologize for the frustration and inconvenience caused. This is certainly not the level of service we aim to provide at Teljoy.
We understand how concerning it is to continue being billed after completing your 36-month contract and ownership process, and we are equally concerned to hear about your experience with our call centre interactions.
Please allow us the opportunity to urgently investigate the account, verify the ownership transfer process, and ensure that any incorrect billing is corrected as soon as possible. We also take your feedback regarding the service received very seriously, as all customers deserve professional and respectful assistance at all times.
A senior consultant will review the matter and contact you directly to resolve this urgently.
Best regards,
Teljoy's reply28 May 2026, 07:06
Official
Hello Wesley
We sincerely apologize for the frustration and inconvenience caused. This is certainly not the level of service we aim to provide at Teljoy.
We understand how concerning it is to continue being billed after completing your 36-month contract and ownership process, and we are equally concerned to hear about your experience with our call centre interactions.
Please allow us the opportunity to urgently investigate the account, verify the ownership transfer process, and ensure that any incorrect billing is corrected as soon as possible. We also take your feedback regarding the service received very seriously, as all customers deserve professional and respectful assistance at all times.
A senior consultant will review the matter and contact you directly to resolve this urgently.
We sincerely apologize for the frustration and inconvenience caused. This is certainly not the level of service we aim to provide at Teljoy.
We understand how concerning it is to continue being billed after completing your 36-month contract and ownership process, and we are equally concerned to hear about your experience with our call centre interactions.
Please allow us the opportunity to urgently investigate the account, verify the ownership transfer process, and ensure that any incorrect billing is corrected as soon as possible. We also take your feedback regarding the service received very seriously, as all customers deserve professional and respectful assistance at all times.
A senior consultant will review the matter and contact you directly to resolve this urgently.
Best regards,