Based on recent customer reviews, Netstar faces severe and systemic service failures across virtually every dimension of its business. Customers consistently describe an inability to cancel contracts, ongoing unauthorized billing, faulty tracking devices, non-responsive panic buttons, and a call centre that is extremely difficult to reach. While a small number of customers praise individual agents like Njabulo and Nkululeko for excellent service, these bright spots are overwhelmed by pervasive complaints about broken processes and lack of accountability.
Top Strengths:
- •Customer Service & Communication: Named agents such as Njabulo, Nkululeko, and Premal receive consistent individual praise for patience, professionalism, and follow-through, representing isolated pockets of genuine excellence within an otherwise failing service environment.
Replied to 9.512195121951219% of negative reviews
Typically takes less than 27h 42m to reply
TrustIndex
1.8
Score
Avg Reply
2519
Hours
NPS Score
-68
Recommended: Unlikely
Replied to 9.512195121951219% of negative reviews
Typically takes less than 27h 42m to reply
Apr '25 - Mar '26
Recent reviews (1,103)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Netstar
Not happy with your service. My car was repossessed last year. I have been paying for a year now without having a car. No you want R500 and over for cancelation 🤬😁 it's absurd 🤬 cancel my contract I want nothing to do with your company
1 reviews | Active since Jan 2020
Netstar
Not happy with your service. My car was repossessed last year. I have been paying for a year now without having a car. No you want R500 and over for cancelation 🤬😁 it's absurd 🤬 cancel my contract I want nothing to do with your company
1 reviews | Active since Jan 2020
Excellent service
Acc - 11281051. I would like to take this opportunity to commend Kutlwano Tseleng for the excellent and patient customer service he rendered. I have been in a dispute with Netstar regarding a contract settlement amount for a month. After receiving different settlement amounts in a span of 4 different days. i engaged in several telephone conversations and email correspondence. I was also told by another agent that he can only work with what is on the system. This I understand, but he was not forthcoming to escalate the matter to his manager. I sent an email to his manager. to which I still have not received a reply. Kutlwano honored his commitment to escalate the matter, provide feedback same day and resolve the enquiry. I believe this is the service that Netstar would link to their brand.
1 reviews | Active since Jan 2020
Excellent service
Acc - 11281051. I would like to take this opportunity to commend Kutlwano Tseleng for the excellent and patient customer service he rendered. I have been in a dispute with Netstar regarding a contract settlement amount for a month. After receiving different settlement amounts in a span of 4 different days. i engaged in several telephone conversations and email correspondence. I was also told by another agent that he can only work with what is on the system. This I understand, but he was not forthcoming to escalate the matter to his manager. I sent an email to his manager. to which I still have not received a reply. Kutlwano honored his commitment to escalate the matter, provide feedback same day and resolve the enquiry. I believe this is the service that Netstar would link to their brand.
1 reviews | Active since Jan 2020
NETSTAR
It’s been 2 years now since I lost my motorbike with case no; 318926706 and sold the rest and when I want to cancel am told stories,send emails to both Sbu Mbatha and Jason Cupido at netstar no luck .All they do is debit on my account
1 reviews | Active since Jan 2020
NETSTAR
It’s been 2 years now since I lost my motorbike with case no; 318926706 and sold the rest and when I want to cancel am told stories,send emails to both Sbu Mbatha and Jason Cupido at netstar no luck .All they do is debit on my account
1 reviews | Active since Jan 2020
Paying for an inactive unit
My unit got disconnected in January, I have since called 3 times in 1 month to try and get a technician to come and look at my unit and everytune Im told that a the hnician will be in contact. It been almost 2 months and Im still waiting for a call. When I need the device to be installed I got feedback within 3 days but now that I'm paying for the unit Im constantly the one calling and getting no help yet every month I must pay for a unit that's inactive!!!!
1 reviews | Active since Jan 2020
Paying for an inactive unit
My unit got disconnected in January, I have since called 3 times in 1 month to try and get a technician to come and look at my unit and everytune Im told that a the hnician will be in contact. It been almost 2 months and Im still waiting for a call. When I need the device to be installed I got feedback within 3 days but now that I'm paying for the unit Im constantly the one calling and getting no help yet every month I must pay for a unit that's inactive!!!!
1 reviews | Active since Jan 2020
Mynetstar is a **** company
I don't even want to put one star there coz they don't deserve even 1 star. I am so furious that I've been driving around with a car that has NO tracker and I've been paying. So what happened was my car did not want to start and I took it to a battre centre and they told me that the tracker system is the cause of my batree being drained coz it's not working. Only yesterday it struck me that this thing is not working coz on Saturday my alarm went off in a very busy area and I was in the store, my door was open and the alarm went off and Netstar never even called. Yesterday after I found out this thing is not working I pressed the panic button and again nobody called me. I am very disappointed and now they are telling me they can only come out MONDAY imagine I must struggle with my batree being drained everytime with this stupid system that is not even working. My question is what if I was in trouble and I press the panic button not even knowing it's not working. I AM BASICALLY PAYING FOR A THING THAT IS NOT WORKING
1 reviews | Active since Jan 2020
Mynetstar is a **** company
I don't even want to put one star there coz they don't deserve even 1 star. I am so furious that I've been driving around with a car that has NO tracker and I've been paying. So what happened was my car did not want to start and I took it to a battre centre and they told me that the tracker system is the cause of my batree being drained coz it's not working. Only yesterday it struck me that this thing is not working coz on Saturday my alarm went off in a very busy area and I was in the store, my door was open and the alarm went off and Netstar never even called. Yesterday after I found out this thing is not working I pressed the panic button and again nobody called me. I am very disappointed and now they are telling me they can only come out MONDAY imagine I must struggle with my batree being drained everytime with this stupid system that is not even working. My question is what if I was in trouble and I press the panic button not even knowing it's not working. I AM BASICALLY PAYING FOR A THING THAT IS NOT WORKING
1 reviews | Active since Jan 2020
Lack of service
I am starting to experience serious concerns with Netstar. The last time I received a call from them was around mid last year, when I reported that my car had been ******. That was the only time they contacted me. Recently, someone stole my car battery, and I did not receive any alert or call from Netstar when the battery was removed. Yesterday, I was chased by a Polo and pressed the panic button, but again, I did not receive any response or call from them. I only managed to get to safety by hiding at the mine. It is very concerning that there is no response in emergency situations, yet the monthly payments are still being deducted. I would like an explanation for this lack of service and immediate action to resolve the issue.
1 reviews | Active since Jan 2020
Lack of service
I am starting to experience serious concerns with Netstar. The last time I received a call from them was around mid last year, when I reported that my car had been ******. That was the only time they contacted me. Recently, someone stole my car battery, and I did not receive any alert or call from Netstar when the battery was removed. Yesterday, I was chased by a Polo and pressed the panic button, but again, I did not receive any response or call from them. I only managed to get to safety by hiding at the mine. It is very concerning that there is no response in emergency situations, yet the monthly payments are still being deducted. I would like an explanation for this lack of service and immediate action to resolve the issue.
1 reviews | Active since Jan 2020
Unhappy Customer
You guys don’t even deserve rating at this point, for the past two weeks I’ve been logging calls backs and sending messages to cancel my contract ! Till date nobody contacts me. You guys rather keep me on hold for longer than 5 minutes ?? Surely you should treat your customers the way you’d like to be treated. Absolutely not happy with the service from Netstar!
1 reviews | Active since Jan 2020
Unhappy Customer
You guys don’t even deserve rating at this point, for the past two weeks I’ve been logging calls backs and sending messages to cancel my contract ! Till date nobody contacts me. You guys rather keep me on hold for longer than 5 minutes ?? Surely you should treat your customers the way you’d like to be treated. Absolutely not happy with the service from Netstar!