Bad Customer Service

Your email dated Wednesday, 27 May 2026 at 3:45 PM refers.

I note the contents thereof with serious concern.

Kindly explain why I am expected to pay a call-out fee and replacement cost for a tag which was issued by Netstar in March 2025 and which is evidently faulty.

Please further provide an exact count of how many SMS notifications I have received from March 2025 to date stating: “Netstar received an alarm for Reg MF93DPGP.”

The number of notifications received is excessive and clearly indicative of a defective accessory supp**** by Netstar.

It is completely unacceptable that Netstar issues a faulty accessory and thereafter attempts to hold the customer financially liable for Netstar’s own defective equipment. I reject this entirely.

The level of service received from Netstar falls far below acceptable standards and is highly disappointing.

As your response, Boitumelo Mogale, is not satisfactory, kindly escalate this matter to the relevant authority or senior management for urgent intervention and resolution.

I await urgent positive feedback and confirmation that this matter will be resolved without any costs being imposed on me.