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Nespresso
Claimed Business
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AI Review Summary
Based on recent customer reviews, Nespresso is facing significant customer experience challenges in South Africa. Customers consistently mention prolonged delivery delays, missing items from orders, and unanswered emails or calls to the contact centre. A recurring theme is frustration with the repair service, where machines are reportedly returned in worse condition or with the same faults unresolved. While isolated voices praise individual in-store consultants for warm and knowledgeable service, the dominant sentiment reflects disappointment with after-sales support, refund processing, and courier coordination across the brand.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1.2|43 Reviews
Jul '25 - Jun '26
Recent reviews (43)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 21:41
Dysfunctional business and customer service
Called Nespresso Customer Care line before ordering, to enquire about the timeline for processing and delivery, when placing an online order. The lady iassured me that I will receive my order in 2-3 days, as they have a warehouse in my city. I explained to her that my order is meant as a birthday present for the next week Thursday, and I need to know that it will reach me in time otherwise I would rather not place the online order. She again assured me that it will be in time. I therefore placed my order on Saturday 16 May 26. On Monday afternoon 18 May 26, I called the Nespresso customer service again and spoke to Jessica to enquire about my order, as I expected to have received some info regarding shipment or tracking of my order. She said my order is packed and ready for courier to ship. On Tuesday afternoon I called again, as I still haven't received any tracking info from Nespresso. This time Jessica informed me that RAM couriers hasn't fetched the parcel yet although they were informed of it the previous day already. She said she will take the matter up with her team and get back to me. On Wednesday 20 May 26, late morning I called again and asked to speak to a supervisor or manager. I was informed by Jessica that the supervisor is currently busy and will give me a call back. Predictable enough, this NEVER happened. The order was needed for tomorrow, and for 3 days I was kept in suspense, being **** to. The entire attitude of this lady was so non-chalant and unprofessional. Never expected such extremely poor service from this iconic brand's customer service!!! After 3 days I have NO idea when these items will be send, Management is not interested in customer service and the consultant doesn't know the meaning of customer service and has no interest to assist at all. I would not advice buying from this business as it seems there is no assurances that I will even receive the items I paid for!!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 21:41
Dysfunctional business and customer service
Called Nespresso Customer Care line before ordering, to enquire about the timeline for processing and delivery, when placing an online order. The lady iassured me that I will receive my order in 2-3 days, as they have a warehouse in my city. I explained to her that my order is meant as a birthday present for the next week Thursday, and I need to know that it will reach me in time otherwise I would rather not place the online order. She again assured me that it will be in time. I therefore placed my order on Saturday 16 May 26. On Monday afternoon 18 May 26, I called the Nespresso customer service again and spoke to Jessica to enquire about my order, as I expected to have received some info regarding shipment or tracking of my order. She said my order is packed and ready for courier to ship. On Tuesday afternoon I called again, as I still haven't received any tracking info from Nespresso. This time Jessica informed me that RAM couriers hasn't fetched the parcel yet although they were informed of it the previous day already. She said she will take the matter up with her team and get back to me. On Wednesday 20 May 26, late morning I called again and asked to speak to a supervisor or manager. I was informed by Jessica that the supervisor is currently busy and will give me a call back. Predictable enough, this NEVER happened. The order was needed for tomorrow, and for 3 days I was kept in suspense, being **** to. The entire attitude of this lady was so non-chalant and unprofessional. Never expected such extremely poor service from this iconic brand's customer service!!! After 3 days I have NO idea when these items will be send, Management is not interested in customer service and the consultant doesn't know the meaning of customer service and has no interest to assist at all. I would not advice buying from this business as it seems there is no assurances that I will even receive the items I paid for!!
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Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 05:17
Nespresso online DYNSFUNCTIONAL
Their online shopping is a NIGHTMARE! They do not reply to emails and neither do they answer their phones. I've lost over R1000 for an order that was never delivered, and I am unable to make contact with anyone there. Where is management in all this?
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Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 05:17
Nespresso online DYNSFUNCTIONAL
Their online shopping is a NIGHTMARE! They do not reply to emails and neither do they answer their phones. I've lost over R1000 for an order that was never delivered, and I am unable to make contact with anyone there. Where is management in all this?
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Anonymous
1 reviews | Active since Jan 2020
2 May 2026, 13:28
NESPRESSO
On 13 April I placed and order for coffee pods and a milk frother. I received the pods but not the frother. I have called NESPRESSO and emailed them on a daily basis to try and resolve this matter. To date I have had no response regarding the delivery of the frother or a refund of the money I paid. It is a disgrace that NESPRESSO have not had the courtesy to respond to my calls or emails. Shame on you NESPRESSO!!
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Anonymous
1 reviews | Active since Jan 2020
2 May 2026, 13:28
NESPRESSO
On 13 April I placed and order for coffee pods and a milk frother. I received the pods but not the frother. I have called NESPRESSO and emailed them on a daily basis to try and resolve this matter. To date I have had no response regarding the delivery of the frother or a refund of the money I paid. It is a disgrace that NESPRESSO have not had the courtesy to respond to my calls or emails. Shame on you NESPRESSO!!
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 10:37
Shocking Service
You wait at least 10 minutes before anybody answers the call at the call Centre> Although the call Centre agents are polite they promise to call you back or will respond via email, which they never do. I having been waiting for a delivery of a new machine for almost a month, I have called at least six times, and every time there is a promise that it will be delivered next week or in some cases tomorrow. I am still waiting and have not received my machine.
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 10:37
Shocking Service
You wait at least 10 minutes before anybody answers the call at the call Centre> Although the call Centre agents are polite they promise to call you back or will respond via email, which they never do. I having been waiting for a delivery of a new machine for almost a month, I have called at least six times, and every time there is a promise that it will be delivered next week or in some cases tomorrow. I am still waiting and have not received my machine.
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 11:00
NESPRESSO
NESPRESSO. I ordered coffee online on 26 February 2026 and nothing has been delivered yet! My closest Nespresso shop is 130km away so I rely on online shopping. I have phoned twice, was told that my delivery has been escalated and here I am on 29 April, STILL waiting for my coffee! My order number 2001530760, Mariana Ferreira
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 11:00
NESPRESSO
NESPRESSO. I ordered coffee online on 26 February 2026 and nothing has been delivered yet! My closest Nespresso shop is 130km away so I rely on online shopping. I have phoned twice, was told that my delivery has been escalated and here I am on 29 April, STILL waiting for my coffee! My order number 2001530760, Mariana Ferreira
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 09:30
FAILURE TO DELIVER COFFEE PODS
Worst client service everytime !!! I ordered coffee pods before Easter (its a month now) AND STILL NO DELIVERY. Every email comes back with they are sorting out the delivery but I still dont get a confirmation of WHEN??? If you cant deliver then refund me !!!!
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 09:30
FAILURE TO DELIVER COFFEE PODS
Worst client service everytime !!! I ordered coffee pods before Easter (its a month now) AND STILL NO DELIVERY. Every email comes back with they are sorting out the delivery but I still dont get a confirmation of WHEN??? If you cant deliver then refund me !!!!
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 08:09
Poor online service delivery process,lack of communication!!!
Order #2001551884 I've always upheld nespresso to the outmost and planned one day to buy few items from them. Of which i eventually did. I had to make a number of follow up as i had not received delivery confirmation since the day off purchase and that was the start of the shift of my perception of them. When i finally received my parcel after no delivery confirmation was sent,the courier driver just poped up at my place if residence,i found that the package box appeared to have been tempered with and only the travel mug had been delivered, i have communicated the issue with nespresso,no feedback has been received from nespresso. The courier track number is not even listed on the courier website. It is a let down to have to be one who has to make constant follow up with nespresso. In my view nespresso is way behind with their online purchase delivery processes. They lack communication. Can i please get feedback on the way forward regarding the missing item.
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 08:09
Poor online service delivery process,lack of communication!!!
Order #2001551884 I've always upheld nespresso to the outmost and planned one day to buy few items from them. Of which i eventually did. I had to make a number of follow up as i had not received delivery confirmation since the day off purchase and that was the start of the shift of my perception of them. When i finally received my parcel after no delivery confirmation was sent,the courier driver just poped up at my place if residence,i found that the package box appeared to have been tempered with and only the travel mug had been delivered, i have communicated the issue with nespresso,no feedback has been received from nespresso. The courier track number is not even listed on the courier website. It is a let down to have to be one who has to make constant follow up with nespresso. In my view nespresso is way behind with their online purchase delivery processes. They lack communication. Can i please get feedback on the way forward regarding the missing item.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 06:05
Does Nespresso exist in South Africa or is the online order service a skam?
Ordered online. The website indicates delivery timeframe of 1 to 2 days. I have been waiting since march 20th, sent emails, no reply. Does Nespresso still exist in South Africa ? Is Nespresso-World aware of the damage the operators in South Africa are doing to the international brand ? I wish I would have read the reviews before trusting the brand in South Africa. There is not the slightest ambiguity about the appalling service for online orders. Anyway, still waiting for my almost R1000 delivery paid on the 20th of March 2026...
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 06:05
Does Nespresso exist in South Africa or is the online order service a skam?
Ordered online. The website indicates delivery timeframe of 1 to 2 days. I have been waiting since march 20th, sent emails, no reply. Does Nespresso still exist in South Africa ? Is Nespresso-World aware of the damage the operators in South Africa are doing to the international brand ? I wish I would have read the reviews before trusting the brand in South Africa. There is not the slightest ambiguity about the appalling service for online orders. Anyway, still waiting for my almost R1000 delivery paid on the 20th of March 2026...
0
Replies (0)