Shocking Service

You wait at least 10 minutes before anybody answers the call at the call Centre> Although the call Centre agents are polite they promise to call you back or will respond via email, which they never do. I having been waiting for a delivery of a new machine for almost a month, I have called at least six times, and every time there is a promise that it will be delivered next week or in some cases tomorrow. I am still waiting and have not received my machine.