VP
Virgilio P
Active since Jun 2022
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Shocking Service
You wait at least 10 minutes before anybody answers the call at the call Centre> Although the call Centre agents are polite they promise to call you back or will respond via email, which they never do. I having been waiting for a delivery of a new machine for almost a month, I have called at least six times, and every time there is a promise that it will be delivered next week or in some cases tomorrow. I am still waiting and have not received my machine.
0 replies
14 months ago
Bad Service
Below I'm sharing my email correspondence with the banking consumers. Good day Sam Please don’t take my response personally, but it is a reflection of the service provided by ABSA. I have been a customer of ABSA since July 1983 when I opened an account with United Bank which became part of ABSA. In the last couple of years, the service has consistently deteriorated. This is the very reason why I have closed my accounts with ABSA, no body accepts the responsibility of assisting the customer and we are passed from on person to another or from one department to another. A simple process of closing my accounts turns out to be a frustrating experience from trying to get hold of my personal banker who is never available, to a call center, to a new banker Kate, to yourself to another department, back to you and now for me to having to go to a physical branch to close my accounts where I’ll probably get another run around. The amounts due to me are: Transactional Account: R3 Cr Card Account: R211.38 Savings Account: R52 It just does not make sense that I must go to a branch to collect this money. I can’t understand why someone with the right authority can't transfer the amount to the provided bank account details. A simple apology for the inconvenience from yourself does not solve my problem. No thank you, close the accounts and donate the money to a charity. I know that the closing of my account is meaningless to ABSA in the bigger picture, but if more customers that experience the same kind of service made the effort (although at great inconvenience, because numerous debit orders had to be changed) perhaps ABSA would get a wakeup call. ABSA is in business because of the customers and ABSA is doing us no favour by keeping our money. Fortunately, there are alternative banking providers. Thank you for trying.
1 reply
35 months ago
ABSA - Stockbrokers
ABSA - Stockbrokers The most inefficient systems and organization that I have ever experienced. Take my money allow me to trade, the next day my account is inactive and shows zero balance. Have spent 2 days trying to get my money back. Still waiting. An organisation like this does not deserve to be support. My advice is look elsewhere there are better platforms to trade on.
1 reply
40 months ago
Bad Service
Ordered a Powerwall 3 Inverter. Promised delivery via WhatsApp on Friday 30 November. Made arrangements to have somebody home to receive the delivery, no show. No communication from SkyNat informing me of any delay. Tried tracking the order on the tracking system, cannot find the order. Had made arrangements with an electrician for installation today 1st October. Have to cancel and probably pay an appointment cancellation fee. Very inconvenient and disappointed. Their online marketing is excellent, but it appears to be smoke and mirrors.
0 replies
41 months ago
Useless Customer Care
It has been 8 days and my fiber service is still down. Have logged 2 service requests tickets, have made numerous calls and sent numerous emails and I still have no resolution. The call Centre operators say they will escalate the problem, but nothing happens. My first ticket was closed, and Vodacom attributed the problem to Vumatel. I pay Vodacom for the service not Vumatel. This is shocking service from a supposedly "reputable" company.
2 replies
43 months ago
Service Requests Support is shocking and nonsensical
What is the purpose of having an online Service Request support system and call centre when they can't help you. I register a service request on the app, the request gets updated after 5 hours informing you to contact the call centre. I contact the call centre the operator informs me that the the ticket has not been assigned to anybody and I need to wait 48 hours. What's the point of this process? Why not just be honest and say we will help when it suits us, but yet Vodacom takes your money even though the service is not available.
1 reply
43 months ago
Unethical premium adjustment
Got a call from a Vitality Drive specialist informing me that due to the high number of incidents of Toyota Fortuner's hijackings, I have to install the Crowd Search Sensor but there would be no cost as per their documentation "if you already have an approved third-party stolen-vehicle recovery unit in your vehicle, you will not have to pay the stolen-vehicle recovery fee for your Crowd Search Sensor." As soon as I installed the sensor my premium was immediately adjusted with the additional amount of R115 per month. I have an approved tracker tracking device and this appears to be an unethical way of increasing your premium.
1 reply
48 months ago
ABSA Business Banking
I am extremely disappointed with absa Bank. My account is blocked. According to the bank the only person that can assist me is the relationship Manager Kulani Mashaba who is on leave. I was told his manager was not available. My FICA documents have been sent to his email address because the online bank upload function does not work. Spent 4 hours at the Eastgate Business Banking Office and nobody can help. The general attitude of the staff is one of dismissal and could not care less. I need to pay employees, and feel sorry for them because of incompetent bank employees and institution.
1 reply
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1 Star
8 (100%)