Poor online service delivery process,lack of communication!!!

Order #2001551884 I've always upheld nespresso to the outmost and planned one day to buy few items from them. Of which i eventually did. I had to make a number of follow up as i had not received delivery confirmation since the day off purchase and that was the start of the shift of my perception of them. When i finally received my parcel after no delivery confirmation was sent,the courier driver just poped up at my place if residence,i found that the package box appeared to have been tempered with and only the travel mug had been delivered, i have communicated the issue with nespresso,no feedback has been received from nespresso. The courier track number is not even listed on the courier website. It is a let down to have to be one who has to make constant follow up with nespresso. In my view nespresso is way behind with their online purchase delivery processes. They lack communication. Can i please get feedback on the way forward regarding the missing item.