Dysfunctional business and customer service

Called Nespresso Customer Care line before ordering, to enquire about the timeline for processing and delivery, when placing an online order. The lady iassured me that I will receive my order in 2-3 days, as they have a warehouse in my city. I explained to her that my order is meant as a birthday present for the next week Thursday, and I need to know that it will reach me in time otherwise I would rather not place the online order. She again assured me that it will be in time. I therefore placed my order on Saturday 16 May 26. On Monday afternoon 18 May 26, I called the Nespresso customer service again and spoke to Jessica to enquire about my order, as I expected to have received some info regarding shipment or tracking of my order. She said my order is packed and ready for courier to ship. On Tuesday afternoon I called again, as I still haven't received any tracking info from Nespresso. This time Jessica informed me that RAM couriers hasn't fetched the parcel yet although they were informed of it the previous day already. She said she will take the matter up with her team and get back to me. On Wednesday 20 May 26, late morning I called again and asked to speak to a supervisor or manager. I was informed by Jessica that the supervisor is currently busy and will give me a call back. Predictable enough, this NEVER happened. The order was needed for tomorrow, and for 3 days I was kept in suspense, being **** to. The entire attitude of this lady was so non-chalant and unprofessional. Never expected such extremely poor service from this iconic brand's customer service!!! After 3 days I have NO idea when these items will be send, Management is not interested in customer service and the consultant doesn't know the meaning of customer service and has no interest to assist at all. I would not advice buying from this business as it seems there is no assurances that I will even receive the items I paid for!!