G
GoSolr
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, GoSolr presents a sharply divided customer experience. Long-tenured subscribers praise seamless installations, reliable performance, and annual maintenance, while a growing cohort of newer customers report serious after-sales failures, unresolved technical faults, billing disputes, and unreachable finance and support teams. Named agents frequently rescue otherwise frustrating journeys, but systemic communication and accountability gaps undermine the brand's rental promise.
TrustIndex
6.7
Ranking
#1
in Solar & Energy
NPS Score
13
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, GoSolr presents a sharply divided customer experience. Long-tenured subscribers praise seamless installations, reliable performance, and annual maintenance, while a growing cohort of newer customers report serious after-sales failures, unresolved technical faults, billing disputes, and unreachable finance and support teams. Named agents frequently rescue otherwise frustrating journeys, but systemic communication and accountability gaps undermine the brand's rental promise.
GoSolr's biggest strength, according to Hellopeter's AI analysis, is Installation, Workmanship & Service Quality. Initial installations are widely praised as quick, neat, and professional, with annual panel cleaning and maintenance highlighted (Installation, Workmanship & Service Quality 3.0). However, a notable subset report defective wiring, roof leaks, faulty inverters, repeated callouts, and unsafe DB board work by subcontractors.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I recently put my second solar system in, which I keep advertising for them and telling everybody about Gosolr but the last couple of weeks the communication I have NOT received, I am now thinking twice to promote them. I tried to phone was holding on for 5min then robot machine said someone will phone me back, I emailed them twice, still no response. I have some issues regarding my system and wanted help and I am thinking of upgrading my system but with this service I am considering it very strongly. 3days later still NO RESPONSE! Your customer service is terrible. But if they want an answer they send out emails that I will experience risks and fines if I don’t respond!!! Shame well same this side I will make your name bad all over social media now.
1 reviews | Active since Jan 2020
I recently put my second solar system in, which I keep advertising for them and telling everybody about Gosolr but the last couple of weeks the communication I have NOT received, I am now thinking twice to promote them. I tried to phone was holding on for 5min then robot machine said someone will phone me back, I emailed them twice, still no response. I have some issues regarding my system and wanted help and I am thinking of upgrading my system but with this service I am considering it very strongly. 3days later still NO RESPONSE! Your customer service is terrible. But if they want an answer they send out emails that I will experience risks and fines if I don’t respond!!! Shame well same this side I will make your name bad all over social media now.
1 reviews | Active since Jan 2020
GoSolr sent their QA, Chadwin Slack, through today to check that our solar system was running optimally and he was an absolute pleasure to deal with. He's very knowledgeable and was able to explain the workings of the system in an easy and professional manner. He listened very well when I explained the situation and took notes to add to his report. I felt heard and appreciate his time and effort in ensuring that we get the maximum benefits out of our system and our electricity usage, I would highly recommend him to anyone requiring assistance. Thank you, Chadwin!
1 reviews | Active since Jan 2020
GoSolr sent their QA, Chadwin Slack, through today to check that our solar system was running optimally and he was an absolute pleasure to deal with. He's very knowledgeable and was able to explain the workings of the system in an easy and professional manner. He listened very well when I explained the situation and took notes to add to his report. I felt heard and appreciate his time and effort in ensuring that we get the maximum benefits out of our system and our electricity usage, I would highly recommend him to anyone requiring assistance. Thank you, Chadwin!
1 reviews | Active since Jan 2020
I've had my system approximately 2 years. Initially service was great, but the system does not last if Eskom is down for a long period of time. A family member has a different provider and she can run on solar for days if Eskom fails. When I spoke with them, they explained it is not a 'full operational service, but only back up' and they are 'sorry that I sm disappointed'. I let it slide at the time, but the more I think about it, I should have cancelled. I was told if the system is faulty, the office gets an alarm and they will send a technician or at least get someone to assist. Also not happening. I called Sunday and the agent noticed they have been receiving alarms for about 2 weeks. He was very helpful, assisted us telephonically to do necessary tests. It was determined the battery is faulty and he will log a ticket for them to call me. I called again on Tuesday only to be told it takes up to 72 hours for them to call. I called again Wednesday and "matter will be escalated". I called this morning and "matter will be escalated'. My system has not been operational since Sunday, which means I am using expensive and unreliable Eskom power. Great disappointment. Question is, will I be refunded for the period I am without solar so I can pay my city power bill? When will your service provider have time to come out if they can't even follow up with a phone call to make an appointment? I need someone with authority to resolve the issue.
1 reviews | Active since Jan 2020
I've had my system approximately 2 years. Initially service was great, but the system does not last if Eskom is down for a long period of time. A family member has a different provider and she can run on solar for days if Eskom fails. When I spoke with them, they explained it is not a 'full operational service, but only back up' and they are 'sorry that I sm disappointed'. I let it slide at the time, but the more I think about it, I should have cancelled. I was told if the system is faulty, the office gets an alarm and they will send a technician or at least get someone to assist. Also not happening. I called Sunday and the agent noticed they have been receiving alarms for about 2 weeks. He was very helpful, assisted us telephonically to do necessary tests. It was determined the battery is faulty and he will log a ticket for them to call me. I called again on Tuesday only to be told it takes up to 72 hours for them to call. I called again Wednesday and "matter will be escalated". I called this morning and "matter will be escalated'. My system has not been operational since Sunday, which means I am using expensive and unreliable Eskom power. Great disappointment. Question is, will I be refunded for the period I am without solar so I can pay my city power bill? When will your service provider have time to come out if they can't even follow up with a phone call to make an appointment? I need someone with authority to resolve the issue.
1 reviews | Active since Jan 2020
Great service from Chad and Alistair! Thanks for a system that works optimally! Thanks for being so patient Chad and even helping with another non-related IT setup while you were here! Thanks for all of the follow-ups Alistair.
1 reviews | Active since Jan 2020
Great service from Chad and Alistair! Thanks for a system that works optimally! Thanks for being so patient Chad and even helping with another non-related IT setup while you were here! Thanks for all of the follow-ups Alistair.
1 reviews | Active since Jan 2020
After a dreadful experience with GoSolr (with the installation being done by Fynbos electrical), I was left with an inadequate system for my house. Despite the problems experienced with the installation, the working of the system and the app, I opted for an upgrade because the R30 000 cancellation fee was out of the question. Jason Donnou from GoSolr was a star throughout the whole experience and I asked him if there was any way they could or would compensate me for all the inconvenience caused by the system. Unfortunately, his hands were tied. He did manage, through the management team, to organise the installation minus the admin fee. What was supposed to right all the wrongs of the first experience, turned out to be the exact opposite. The first team that came to install the extra batteries not only drilled holes where none were needed but assured me that the system was up and running as they left. When I checked and realised that I could not switch on any of the geysers, they said that they did not have the necessary fuses to switch it on. After explaining the need to switch on the geysers, I was met with a horrible attitude and they reluctantly left to get the necessary fuses. On their return, I asked if they were able to get the fuses. After ignoring me initially, the boxes with fuses were thrown on the ground to show them to me. The work started again and after the installation, they were struggling to get the batteries going. The explanation given to me was that there was no sunshine on the panels, despite the fact that the sun was still out. I had to point out that the inverter was not even switched on. After turning the switch, the system went on but was still not working. I only realised that the system was not working when I saw that the battery percentage did not go down through the night the following morning. What would have been a one-day job, continued for a second day. A different team showed up nice and early and ready for work. They were left on site without any means of transport. They also did not have all the tools they needed for the job and, while they were doing the installation, two of the workers had to leave for a 911-call at another site. Other workers showed up, but not to assist the team already at work, but to borrow a drill that they needed at their site. The workers at my house could not lend it to them because they only had one battery for their drill and it was busy charging (so they could not use the drill either). Th workers had to do the setup of the system properly because the team apparently did not set up the batteries and system correctly on the previous day. Eventually, after an extremely stressful day, they finished the job. The second team did a much better job than the first team but, unfortunately, this experience that was supposed to make up for the first couple of months of annoying phone calls, headaches and system breakdowns was a disappointment. I wonder if Andrew Middleton (the CEO of GoSolr) is even aware of any of these problems at his company. A specialist team from GoSolr showed up the next day to come and sort out the problems with the system. Phillip and Thys basically had to check everything that the last two teams did because the system tripped again that morning. It appeared that some of the breakers had not been connected properly and the previous team did not even switch the main over that makes sure that the system runs from the inverter and not municipal power. I have to thank them for their professionalism and the excellent service that they provided. A firmware update was done on the batteries but, after finding that they were still not working, the conclusion was made that the batteries were out of sync because three new batteries were added to the system. The team that showed up to do a second battery assesment had a previous jobcard (for the fuses) that had not been closed. Confusion and an unworkable system are the disappointments that I now have to deal with. What else can go wrong with GoSolr? Well, the improved system is not functioning properly because it does not release the neccasary power from the batteries. GoSolar never did the debicheck for the increased monthly instalment that I have to pay for a system that is not working properly, but that was the fastest phonecall I ever got from GoSolr when they did not receive their monthly payment. I have to conclude that GoSolr simply does not have the expertise or neccacary skill to find, solve and the problem in the system that they sold to me. My experience must be a warning to anyone considering GoSolr as a service provider.
1 reviews | Active since Jan 2020
After a dreadful experience with GoSolr (with the installation being done by Fynbos electrical), I was left with an inadequate system for my house. Despite the problems experienced with the installation, the working of the system and the app, I opted for an upgrade because the R30 000 cancellation fee was out of the question. Jason Donnou from GoSolr was a star throughout the whole experience and I asked him if there was any way they could or would compensate me for all the inconvenience caused by the system. Unfortunately, his hands were tied. He did manage, through the management team, to organise the installation minus the admin fee. What was supposed to right all the wrongs of the first experience, turned out to be the exact opposite. The first team that came to install the extra batteries not only drilled holes where none were needed but assured me that the system was up and running as they left. When I checked and realised that I could not switch on any of the geysers, they said that they did not have the necessary fuses to switch it on. After explaining the need to switch on the geysers, I was met with a horrible attitude and they reluctantly left to get the necessary fuses. On their return, I asked if they were able to get the fuses. After ignoring me initially, the boxes with fuses were thrown on the ground to show them to me. The work started again and after the installation, they were struggling to get the batteries going. The explanation given to me was that there was no sunshine on the panels, despite the fact that the sun was still out. I had to point out that the inverter was not even switched on. After turning the switch, the system went on but was still not working. I only realised that the system was not working when I saw that the battery percentage did not go down through the night the following morning. What would have been a one-day job, continued for a second day. A different team showed up nice and early and ready for work. They were left on site without any means of transport. They also did not have all the tools they needed for the job and, while they were doing the installation, two of the workers had to leave for a 911-call at another site. Other workers showed up, but not to assist the team already at work, but to borrow a drill that they needed at their site. The workers at my house could not lend it to them because they only had one battery for their drill and it was busy charging (so they could not use the drill either). Th workers had to do the setup of the system properly because the team apparently did not set up the batteries and system correctly on the previous day. Eventually, after an extremely stressful day, they finished the job. The second team did a much better job than the first team but, unfortunately, this experience that was supposed to make up for the first couple of months of annoying phone calls, headaches and system breakdowns was a disappointment. I wonder if Andrew Middleton (the CEO of GoSolr) is even aware of any of these problems at his company. A specialist team from GoSolr showed up the next day to come and sort out the problems with the system. Phillip and Thys basically had to check everything that the last two teams did because the system tripped again that morning. It appeared that some of the breakers had not been connected properly and the previous team did not even switch the main over that makes sure that the system runs from the inverter and not municipal power. I have to thank them for their professionalism and the excellent service that they provided. A firmware update was done on the batteries but, after finding that they were still not working, the conclusion was made that the batteries were out of sync because three new batteries were added to the system. The team that showed up to do a second battery assesment had a previous jobcard (for the fuses) that had not been closed. Confusion and an unworkable system are the disappointments that I now have to deal with. What else can go wrong with GoSolr? Well, the improved system is not functioning properly because it does not release the neccasary power from the batteries. GoSolar never did the debicheck for the increased monthly instalment that I have to pay for a system that is not working properly, but that was the fastest phonecall I ever got from GoSolr when they did not receive their monthly payment. I have to conclude that GoSolr simply does not have the expertise or neccacary skill to find, solve and the problem in the system that they sold to me. My experience must be a warning to anyone considering GoSolr as a service provider.
1 reviews | Active since Jan 2020
Absolutely the biggest mistake ever dealing with GoSolr. Their service is beyond pathetic. My business has a rental agreement with them, yet for the past two years we have been paying for a system that was installed incorrectly and still does not properly supply electricity. Their so-called support system is a complete joke. Everything is “log a ticket,” but nothing ever gets resolved. I have logged countless tickets, followed up repeatedly, and even spoken directly to a manager — all with zero results. They make empty promises, disappear, and then ignore you again. Meanwhile, they continue taking our money every single month for a faulty, non-functioning system. Two years of payments for something that does not work. That is completely unacceptable.
1 reviews | Active since Jan 2020
Absolutely the biggest mistake ever dealing with GoSolr. Their service is beyond pathetic. My business has a rental agreement with them, yet for the past two years we have been paying for a system that was installed incorrectly and still does not properly supply electricity. Their so-called support system is a complete joke. Everything is “log a ticket,” but nothing ever gets resolved. I have logged countless tickets, followed up repeatedly, and even spoken directly to a manager — all with zero results. They make empty promises, disappear, and then ignore you again. Meanwhile, they continue taking our money every single month for a faulty, non-functioning system. Two years of payments for something that does not work. That is completely unacceptable.
1 reviews | Active since Jan 2020
So, the experience has NOT been a good 1. Our installation is still not complete. We were told, everything will be done in 1 day.. its only a 5kva system – 8 panels… Their electrical contractor couldn’t finish on the day and has gave us a 2 week lead time to come back and complete. I cant insure the system, which puts our house at risk due to non-compliance or a COC. We cant be issued and COC UNTIL the installation is complete.. Lovely!!! There was damages to our roof. Installation team left it dirty. *****s missing and also some plastic covers not installed. The installation team were nice and pleasant, but seriously, this is not an experience I would wish on any client. I think you guys need to relook at your contracting companies, as well as your own customer service. The overall service after we signed the paperwork has not been good at all. They quick to get you signed up, but the customer service has been **** Then their compliance advisor emails us like we are ********s and very rude to my wife. Maybe they should be quick to rather assist than speak to people like we dumb as ****!!! On my current experience… STAY AWAY from them. Rather find someone else.
1 reviews | Active since Jan 2020
So, the experience has NOT been a good 1. Our installation is still not complete. We were told, everything will be done in 1 day.. its only a 5kva system – 8 panels… Their electrical contractor couldn’t finish on the day and has gave us a 2 week lead time to come back and complete. I cant insure the system, which puts our house at risk due to non-compliance or a COC. We cant be issued and COC UNTIL the installation is complete.. Lovely!!! There was damages to our roof. Installation team left it dirty. *****s missing and also some plastic covers not installed. The installation team were nice and pleasant, but seriously, this is not an experience I would wish on any client. I think you guys need to relook at your contracting companies, as well as your own customer service. The overall service after we signed the paperwork has not been good at all. They quick to get you signed up, but the customer service has been **** Then their compliance advisor emails us like we are ********s and very rude to my wife. Maybe they should be quick to rather assist than speak to people like we dumb as ****!!! On my current experience… STAY AWAY from them. Rather find someone else.
The most common complaint about GoSolr, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Professionalism. Customer Service & Professionalism (2.5) is polarised. Named agents like Imtiaz, Graham, Tanya, Sam, Wendy, and Veronique receive glowing praise for going the extra mile, but many customers describe call centre staff as dismissive, unreachable, and unaccountable when complex issues arise.
GoSolr scores 2.4 out of 5 on Hellopeter's AI analysis of service quality in Solar & Energy, compared to the Solar & Energy industry average of 2.8. Their strongest theme is Workmanship (3); their weakest is Pricing & Billing (2). The top AI-rated Solar & Energy business on Hellopeter is Skitterblink Cleaning Services (4.5). How is the AI Score calculated? →
GoSolr has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 616 reviews in the last 12 months. Hellopeter has tracked GoSolr across 1,527 total reviews. How is the TrustIndex calculated? →