Active since Sep 2011
Great service from Chad and Alistair! Thanks for a system that works optimally! Thanks for being so patient Chad and even helping with another non-related IT setup while you were here! Thanks for all of the follow-ups Alistair.
Thank you Dee Tjelele for your professional and friendly service! I've been with Outsurance for 22 years and you've been great!
We had our system installed on 18 - 19 April 2026. All went well and it is working.... HOWEVER the wifi connector is faulty which means the I still cannot access the useage data on the app. I am still waiting for the problem to be solved. After sales follow-ups really seem to be a problem.
Today there was a constant stream of about 40 customers waiting to pay for their license renewals and . . . 1 Teller. How is this the acceptable norm? Even writing this complaint seems like a waste of time. Does anyone care?
Trying to register a change of ownership of our fibre line from my husband's name into mine. Documents were sent through on the 28th July 2023. I have tried numerous times to get this issue resolved but everything / person is a dead end. Helpless!
It seems impossible to CANCEL my contract. I also cannot get anyone to sort out my debit order which is now in arrears! FOR 3 MONTHS various contact people at Rain have promised to contact me in order to finalize this and their promises of getting back to me by the end of that day never materialize. I am at a loss on how to proceed!
DISCOVERY HEALTH your service is shocking! My 75 year old mother cannot settle my deceased father's estate because you cannot seem to get her MEDICAL TAX CERTIFICATES sent to us (2015 - 2021). This is NOT ACCEPTABLE as my mother is going to have to pay a R38 000 penalty to SARS because you cannot deliver these. We have bene trying for weeks and no response other then you messing up her membership and adding an executor who was never appointed over the estate. SHE IS THE EXECUTOR and you have the relevant documentation.
I've been trying to cancel my son's medical aid for about 3 months as he has moved overseas. After logging a complaint as well as writing a review about this helpless situation, I was contacted by a very friendly chap from Discovery on the 7th December. He assured me that he would have the situation resolved as well as the 2 months of payments since the original cancellation date paid back to me. This was on the 7th December.............still no feedback OR reimbur*****t of the funds. Makes one feel invisible and helpless.
My son has moved overseas and it seems impossible to get his medical aid cancelled. Don't know what else to do as we are still paying for it with no feedback form Discovery.
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