S
SweepSouth
Verified Business
S
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, SweepSouth delivers a polarised experience where loyal customers praise the convenience, app, and standout SweepStars while a vocal cohort reports no-shows, poor cleaning quality, missing items, and unresponsive support. Service quality varies widely between cleaners, and customer service failures during disputes consistently undermine an otherwise well-regarded platform that many have used reliably for years.
TrustIndex
6.3
Ranking
#1
in Cleaning
NPS Score
11
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, SweepSouth delivers a polarised experience where loyal customers praise the convenience, app, and standout SweepStars while a vocal cohort reports no-shows, poor cleaning quality, missing items, and unresponsive support. Service quality varies widely between cleaners, and customer service failures during disputes consistently undermine an otherwise well-regarded platform that many have used reliably for years.
SweepSouth's biggest strength, according to Hellopeter's AI analysis, is Installation, Workmanship & Service Quality. Workmanship (3.2) is highly variable. Many SweepStars deliver thorough, detailed cleans with customers naming favourites like Miriam, Vuyiseka, and Tendai, while others leave jobs incomplete, damage property, or require coaching on basic tasks.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I had a very disappointing experience with my recent booking. I was assigned a different SweepStar the day before, but she did not communicate at all that she would no longer be coming. I had already reshuffled my schedule to make sure I was available during the cleaning appointment, only to find out after calling her myself that she was not coming anymore. What made the experience even more unprofessional was that she privately messaged me asking me to book her outside of the platform. This was very uncomfortable and inappropriate. I expected better communication and professionalism, especially when customers plan their day around these appointments. Very disappointing experience overall.
1 reviews | Active since Jan 2020
I had a very disappointing experience with my recent booking. I was assigned a different SweepStar the day before, but she did not communicate at all that she would no longer be coming. I had already reshuffled my schedule to make sure I was available during the cleaning appointment, only to find out after calling her myself that she was not coming anymore. What made the experience even more unprofessional was that she privately messaged me asking me to book her outside of the platform. This was very uncomfortable and inappropriate. I expected better communication and professionalism, especially when customers plan their day around these appointments. Very disappointing experience overall.
1 reviews | Active since Jan 2020
Good Morning Sweepsouth Sweep South is a great app, I have used this app many times. However, recently I have been disappointed with the service received. Tuesday, 19 May 2026, requested a Sweep Star for an indoor cleaning and ironing. I was very disappointed with the service received. I even had a look on your website for what specifically I can expect from my Sweep Star for an indoor clean. In the living room: -Dusting of furniture and surfaces (not done) -Mop/vacuum of floors (doesn't look like it was done, if it was done, then not properly) Kitchen: -Wash dishes (not properly, I saw more than one dish that still had hard food on it, and the cups still had a rim at the bottom of the cup) -Wipe down of walls, not done (where it was visibly and clearly needed) Bedrooms: -dust furniture (not done) Bathroom: -Shower not cleaned (I specifically asked her to clean the 2x shelves in the shower from the soap, it was not done) -bin in bathroom was not emptied Ironing: -not the best ironing (it was less than 10 items) In general, my experience with Sweep South, most of the times the Sweep Stars don't move furniture/ carpets/beds to mop/ sweep, they simply clean around the objects Also, I always pick the arrival time for the Sweep Star to be 7am, so that I can explain to them where the cleaning products are before I leave for work, I have yet to have a Sweep Star arrive on time. My latest Sweep Star tapped the arrived button before she arrived, when I saw that and then phoned to find out where she was, as she, according to me, had not arrived. She stated that she had tapped the button by mistake, a very convenient mistake in my opinion. Not sure what she was doing the whole day in my 2-bed apartment, but I can say with cer*****y she wasn't mopping or sweeping My most recent Sweep Star was Mercy Chauke, perhaps you can train her in ironing. Ever Chitetema was excellent, unfortunately I couldn't manage to book her again, even on different days. Another thing that is frustrating with Sweepsouth is that there is almost no consistency with the SweepStar assigned, even with the repeat bookings, I have to re-explain each time, and every single day I have a SweepSouth booking I am late for work, because the Sweep Star is late. Please change the arrival time from 7am to 7:30am. Clearly the Sweepstars are incapable of arriving at that time. Regards Megan Naude
1 reviews | Active since Jan 2020
Good Morning Sweepsouth Sweep South is a great app, I have used this app many times. However, recently I have been disappointed with the service received. Tuesday, 19 May 2026, requested a Sweep Star for an indoor cleaning and ironing. I was very disappointed with the service received. I even had a look on your website for what specifically I can expect from my Sweep Star for an indoor clean. In the living room: -Dusting of furniture and surfaces (not done) -Mop/vacuum of floors (doesn't look like it was done, if it was done, then not properly) Kitchen: -Wash dishes (not properly, I saw more than one dish that still had hard food on it, and the cups still had a rim at the bottom of the cup) -Wipe down of walls, not done (where it was visibly and clearly needed) Bedrooms: -dust furniture (not done) Bathroom: -Shower not cleaned (I specifically asked her to clean the 2x shelves in the shower from the soap, it was not done) -bin in bathroom was not emptied Ironing: -not the best ironing (it was less than 10 items) In general, my experience with Sweep South, most of the times the Sweep Stars don't move furniture/ carpets/beds to mop/ sweep, they simply clean around the objects Also, I always pick the arrival time for the Sweep Star to be 7am, so that I can explain to them where the cleaning products are before I leave for work, I have yet to have a Sweep Star arrive on time. My latest Sweep Star tapped the arrived button before she arrived, when I saw that and then phoned to find out where she was, as she, according to me, had not arrived. She stated that she had tapped the button by mistake, a very convenient mistake in my opinion. Not sure what she was doing the whole day in my 2-bed apartment, but I can say with cer*****y she wasn't mopping or sweeping My most recent Sweep Star was Mercy Chauke, perhaps you can train her in ironing. Ever Chitetema was excellent, unfortunately I couldn't manage to book her again, even on different days. Another thing that is frustrating with Sweepsouth is that there is almost no consistency with the SweepStar assigned, even with the repeat bookings, I have to re-explain each time, and every single day I have a SweepSouth booking I am late for work, because the Sweep Star is late. Please change the arrival time from 7am to 7:30am. Clearly the Sweepstars are incapable of arriving at that time. Regards Megan Naude
1 reviews | Active since Jan 2020
I booked a deeep south for 6.5 hours I came home she was gone I came home to a filthy house things laying everywhere Dust on my cabinets Trash standing on my kitchen counter. What’s has sweep south done to rectify this NOTHING
1 reviews | Active since Jan 2020
I booked a deeep south for 6.5 hours I came home she was gone I came home to a filthy house things laying everywhere Dust on my cabinets Trash standing on my kitchen counter. What’s has sweep south done to rectify this NOTHING
1 reviews | Active since Jan 2020
I had a booking for garden care on the 1st of May. However, the Sweep Star got lost, had his phone battery flat and didn't show up. The service was deducted from my credit card, even after I sent an e-mail communicating this fact. I tried to called on the support number 877110573, but nobody took my call.
1 reviews | Active since Jan 2020
I had a booking for garden care on the 1st of May. However, the Sweep Star got lost, had his phone battery flat and didn't show up. The service was deducted from my credit card, even after I sent an e-mail communicating this fact. I tried to called on the support number 877110573, but nobody took my call.
1 reviews | Active since Jan 2020
Such wonderful ladies that come clean, always so kind and friendly and very thorough with their work. My place is always so perfect and clean
1 reviews | Active since Jan 2020
Such wonderful ladies that come clean, always so kind and friendly and very thorough with their work. My place is always so perfect and clean
1 reviews | Active since Jan 2020
What a superb service! Incredibly easy to use. No more hassles, just seamless assistance where and when it's needed. I love the flexibility and how reliable SweepSouth is!
The most common complaint about SweepSouth, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Professionalism. Customer Service (3.0) splits sharply. SweepStars are widely described as friendly and professional, but the call centre and support agents are repeatedly accused of being dismissive, unresponsive, or rude when complaints or refunds arise.
SweepSouth scores 2.7 out of 5 on Hellopeter's AI analysis of service quality in Cleaning, compared to the Cleaning industry average of 2.8. Their strongest theme is Workmanship (3.2); their weakest is Communication (2.2). The top AI-rated Cleaning business on Hellopeter is Skitterblink Cleaning Services (4.5). How is the AI Score calculated? →
SweepSouth has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 116 reviews in the last 12 months. Hellopeter has tracked SweepSouth across 1,218 total reviews. How is the TrustIndex calculated? →