GoSolr
3.5|1,527 reviews
Responds in 24 hours 5 min
NF
Nikita F
1 reviews | Active since Member
28 May 2026, 06:08
TERRIBLE COMMUNICATION!!!
I recently put my second solar system in, which I keep advertising for them and telling everybody about Gosolr but the last couple of weeks the communication I have NOT received, I am now thinking twice to promote them. I tried to phone was holding on for 5min then robot machine said someone will phone me back, I emailed them twice, still no response. I have some issues regarding my system and wanted help and I am thinking of upgrading my system but with this service I am considering it very strongly. 3days later still NO RESPONSE! Your customer service is terrible. But if they want an answer they send out emails that I will experience risks and fines if I don’t respond!!! Shame well same this side I will make your name bad all over social media now.
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Replies (1)GoSolr's replyOfficial
28 May 2026, 06:42Hi Nikita, thank you for taking the time to share your experience, and we truly appreciate the loyalty and support you have shown GoSolr by recommending us to others, that means a great deal to us.
We completely understand how frustrating this must be. We hear you, and we understand why this has left you reconsidering your support for us.
Our escalations team will be looking into this matter, and a member of our team will be in contact with you directly to address your concerns and assist you further.
Thank you for your patience, Nikita.
Kind regards,
The GoSolr Team
We completely understand how frustrating this must be. We hear you, and we understand why this has left you reconsidering your support for us.
Our escalations team will be looking into this matter, and a member of our team will be in contact with you directly to address your concerns and assist you further.
Thank you for your patience, Nikita.
Kind regards,
The GoSolr Team
Best regards,
GoSolr's reply28 May 2026, 06:42
Official
Hi Nikita, thank you for taking the time to share your experience, and we truly appreciate the loyalty and support you have shown GoSolr by recommending us to others, that means a great deal to us.
We completely understand how frustrating this must be. We hear you, and we understand why this has left you reconsidering your support for us.
Our escalations team will be looking into this matter, and a member of our team will be in contact with you directly to address your concerns and assist you further.
Thank you for your patience, Nikita.
Kind regards,
The GoSolr Team
We completely understand how frustrating this must be. We hear you, and we understand why this has left you reconsidering your support for us.
Our escalations team will be looking into this matter, and a member of our team will be in contact with you directly to address your concerns and assist you further.
Thank you for your patience, Nikita.
Kind regards,
The GoSolr Team
Best regards,