MV
Madel van der Wat
Active since Jun 2022
2
Reviews
0
Industries
Reviews
2 reviews3 weeks ago
Very disappointed!
I've had my system approximately 2 years. Initially service was great, but the system does not last if Eskom is down for a long period of time. A family member has a different provider and she can run on solar for days if Eskom fails. When I spoke with them, they explained it is not a 'full operational service, but only back up' and they are 'sorry that I sm disappointed'. I let it slide at the time, but the more I think about it, I should have cancelled. I was told if the system is faulty, the office gets an alarm and they will send a technician or at least get someone to assist. Also not happening. I called Sunday and the agent noticed they have been receiving alarms for about 2 weeks. He was very helpful, assisted us telephonically to do necessary tests. It was determined the battery is faulty and he will log a ticket for them to call me. I called again on Tuesday only to be told it takes up to 72 hours for them to call. I called again Wednesday and "matter will be escalated". I called this morning and "matter will be escalated'. My system has not been operational since Sunday, which means I am using expensive and unreliable Eskom power. Great disappointment. Question is, will I be refunded for the period I am without solar so I can pay my city power bill? When will your service provider have time to come out if they can't even follow up with a phone call to make an appointment? I need someone with authority to resolve the issue.
1 reply
49 months ago
Shocking Service from Standard Bank Trust / Estate Administration
I have been struggling since January 2021 to get proper answers and feedback for an Estate Standard Bank is handling. It is absolutely shocking to let a family already trying to cope with a loss, not getting proper feedback or finalization. This was escalated to complaints department and still no proper feedback, answers, reply or finalization of a very small estate - the late family member was an employee of Standard Bank all her life. How sad that her lifelong employer is letting her and her family down! COVID was initially the reason, then company/executor changes, then the courts were blamed and now, blaming their own departments for lack of service. Important to make sure you choose the right company or person to do your Estate!
3 replies
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