Very disappointed!

I've had my system approximately 2 years. Initially service was great, but the system does not last if Eskom is down for a long period of time. A family member has a different provider and she can run on solar for days if Eskom fails. When I spoke with them, they explained it is not a 'full operational service, but only back up' and they are 'sorry that I sm disappointed'. I let it slide at the time, but the more I think about it, I should have cancelled.

I was told if the system is faulty, the office gets an alarm and they will send a technician or at least get someone to assist. Also not happening.

I called Sunday and the agent noticed they have been receiving alarms for about 2 weeks. He was very helpful, assisted us telephonically to do necessary tests. It was determined the battery is faulty and he will log a ticket for them to call me.

I called again on Tuesday only to be told it takes up to 72 hours for them to call. I called again Wednesday and "matter will be escalated". I called this morning and "matter will be escalated'.

My system has not been operational since Sunday, which means I am using expensive and unreliable Eskom power.

Great disappointment. Question is, will I be refunded for the period I am without solar so I can pay my city power bill?

When will your service provider have time to come out if they can't even follow up with a phone call to make an appointment?

I need someone with authority to resolve the issue.