City Of Johannesburg Municipality

Based on recent customer reviews, City Of Johannesburg Municipality is described as deeply struggling across nearly all service touchpoints. Citizens report systemic billing errors, unresolved service requests for water and electricity, ignored emails, and unreachable call centres. A small number of positive experiences at branch offices stand out as exceptions, but the dominant pattern is one of frustration, financial harm, and prolonged service outages.

The most common complaint about City Of Johannesburg Municipality, based on Hellopeter's AI analysis of recent customer reviews, is Payments, Benefits & Financial Administration. Incorrect billing dominates the complaints, with residents reporting estimated readings, sudden balance jumps, double charges, and refunds withheld for months after property transfers. Prepaid users are still billed for electricity, and disputes drag on for years without resolution despite ombudsman involvement (1.5).