AJ
Angelique J
Active since Apr 2025
3
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0
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Reviews
3 reviews1 month ago
Reimbur*****t
On 24 April, I accidentally made an overpayment to the account. I normally pay R1,000.00 per month; however, I mistakenly transferred R7,000.00. I contacted the organisation immediately after the transfer and spoke to a consultant who advised me to call back on the following Tuesday, as the payment had not yet reflected. I also sent several emails but did not receive any response. When I attempted to call again on Tuesday and Wednesday, my calls were not answered. When I eventually reached a consultant, I was informed that I allegedly owe the organisation and that a refund could not be processed. I explained that the payment was made in error and that I have existing debit orders that must be honoured. I am a single parent with no additional source of income, and as a result of the refund being declined, I am now in arrears on other accounts. I have also repeatedly requested that my meter be physically read, as my account is always based on estimates. Furthermore, I app**** for debit relief and submitted all the required documentation; however, my emails have not been acknowledged, nor have I received confirmation of receipt. I kindly request guidance on how I can receive a refund of the excess amount paid, as I urgently need the funds to settle my debit orders and my son’s school fees. Account number: 557658586 Your assistance in this matter would be highly appreciated.
0 replies
6 months ago
****
I bought a tracksuit for my son on there website..and have been communicating ..after making a payment they started going silent on me wouldn't reply..I tried calling voicemail.but the still advertise on TikTok and Whatsapp
0 replies
14 months ago
On Air tv ****
Good day.i have a contract with multi choice. I received a call from On Air tv,and I was told that they are calling on behalf of multi choice. I was told that I have a old decor and I can sign up for the latest 1,and the cost will be less.i then agreed because they've mentioned that they are calling on behalf of multi choice. I then decided to sign up. The decoder was delivered at my work place. The debit order went off twice, multi choice and on Air tv. I then called multi choice to confirm why do they debit twice for the month. Then I was advised that on Air tv are using their name to get customers, and we should not answer their call's anymore. I then tried calling on Air how many times,even send emails Eventually I got an email from Denver and Aveeshay.asking if I can send the decoder back they will refund me. The delivery guy came to my work place and collected the decoder. I then send an email back to him to confirm when will they refund me for the 2 debit orders. They wanted my banking details again,I refused because they already have all my personal details on their system what else do they need. So they send me an email with the last 4 digits of my account to confirm if it's the correct number. I confirmed yes it is...and that took place last week.they confirmed that it will take up to 7-14 days for the refund to take place. It more then the 7th day. I emailed them again today.the wanted banking details again,I requested a cancellation.and was told it takes up to 30 days.so which means next month I'll be having the same problem. They don't answer their phones at all,u can stay on line for the whole day still no answer. I'm so tired with this back an forth business.
1 reply
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1 Star
3 (100%)