Rene M

Active since Jun 2022

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Industries

Reviews

6 reviews

3 months ago

Water leak seen by staff of City of Joburg but didnt do anything to report

Staff member of City of joburg cane to a reading saw that ther is water leak just took the reading without register a water leak

1 reply

Standard Bank Insurance

3 months ago

NO CUSTOMER SERVICE

Ongoing issue when claims get turned down due to lack of maintenance no consistency

3 replies

Standard Bank Insurance

6 months ago

Frustrated and Disappointed Standard Bank Insurance

We are extremely frustrated and disappointed with the ongoing handling of our insurance matter. Our claim was rejected on the basis of “maintenance,” despite us submitting clear proof that proper maintenance was done from our side. In addition, we requested in November last year for our solar system to be added to our insurance policy. To date, this has still not been finalized. We were informed by one consultant that our request had been handed over, but since then we have received no feedback. We continue to pay our monthly premiums, yet: Our claim remains unresolved Our solar inclusion has not been finalized Our emails to the complaints department are only acknowledged, with no follow-up The damaged area on our property is worsening This matter has now been ongoing since November and requires urgent escalation. We request: A written explanation for the rejection of our claim, with detailed reasoning. Confirmation of the status of our solar inclusion. A clear timeline for resolution. Escalation to a senior manager if this cannot be resolved immediately. Please treat this as urgent. If this matter is not resolved within 7 days, we will have no choice but to escalate it to the relevant ombudsman. We expect professional service and accountability.

1 reply

Standard Bank Insurance

7 months ago

Waiting feedback to insure our solar system

I am writing to formally lodge a complaint regarding the ongoing lack of assistance, unreasonable delays, and poor service I have experienced from Standard Insurance over the past few years. Firstly, we have been trying for a very long time to have our solar system insured. Despite numerous phone calls and follow-ups, we are repeatedly told that someone will “get back to us” or that feedback is still awaited from the person who attended our property to assess and quote on the insurance of the solar system. To date, we have received no clear outcome, confirmation, or written feedback. This matter has been ongoing for an unacceptable length of time and remains unresolved. Secondly, with regard to claims submitted, we do not claim regularly — not weekly, monthly, or even quarterly. However, when we have experienced damage due to rain and leaking pipes, our claims are consistently declined on the basis that the damage is allegedly due to “maintenance issues.” This is despite the fact that we have made every effort to maintain our property responsibly and have submitted invoices and proof of maintenance carried out to prevent further damage. Even after providing this evidence, our claims continue to be rejected. This situation has now been ongoing for almost three years. I genuinely feel that we are not being treated fairly or supported as policyholders. The repeated delays, lack of proper feedback, and ongoing claim rejections have caused significant frustration and financial strain. I hereby request: A clear written explanation as to why our solar system insurance has not yet been finalised. A detailed written explanation for the rejection of our claims despite proof of maintenance. Confirmation of the steps that will be taken to resolve these matters urgently. Please treat this as a formal complaint. Should this matter not be resolved satisfactorily within a reasonable timeframe, I will have no option but to escalate the matter to the appropriate external bodies, including the Ombudsman for Short-Term Insurance. I trust that this matter will now receive the serious attention it deserves, and I look forward to your prompt written response.

1 reply

MTN South Africa

46 months ago

Bad service

I upgraded at the end of march from my huawei to samsung s22. MTN has been charging us an extra R408 each month for BF PROMO services. I've been trying to sort this out with MTN for months now. Been on 1000 different phone calls with people not knowing what it is and querying it just for it not to be sorted out. I went to a MTN Store and they said it was for a black Friday services which is impossible as I upgraded in MARCH. Last time I checked black Friday was in November. When I got called again by MTN they said no it's because I upgraded early and I'm still paying for the other device. This was never conveyed to me that I will keep paying for the old phone when I upgrade. Today a lady phones me and tells me it's NOT for my prior device, they checked on the system and if it was it would have said glowback NOT BF PROMO services. IS MTN GOING TO SORT THIS AMOUNT OUT OR AM I'M GOING TO HAVE TO TAKE ALL THIS FURTHER ON SOCIAL MEDIA. I'm sick and tired of being tossed around from one person to the next with no clear answer. I WANT THIS AMOUNT TAKEN OFF OF MY INVOICE BY END OF THE WEEK AND MY ACCOUNT CREDIT WITH THE AMOUNT FROM MARCH UNTIL NOW. If not I will not leave it here, I will make sure that everyone knows what MTN is about and how they ROB people for no good reason. I never signed anything for that extra R400 which means you are robbing me and deducting money from my account without my approval. I will take it further if this is not sorted out. My account is in arrears and I will not settle the account until this extra charge is taken off. Phone MTN numerous times on 135 you hold on for 30 to 40min speak to 50 different people looking for excuses not to help. My last visit was to the branch at MTN Clearwater didn't even try to assist just told me to go to head office on 14th Avenue. Have to explain to situation 1000 times and meanwhile my account just go furthermore in arrears. Persoon wat upgrade gedoen het- Username: MDLOVU_T Upgrade done on the 23rd of March 2022 Order nr: ***

0 replies

Makro

51 months ago

I am so disappointed 😞 I would definitely think twice of buying anything from Makro Strubensvalley again. We bought a Univa 4 plate stove on the 27th of May we had to pay someone to help us with delivery on the next day. We arranged with the person doing

I am so disappointed 😞 I would definitely think twice of buying anything from Makro Strubensvalley again. We bought a Univa 4 plate stove on the 27th of May we had to pay someone to help us with delivery on the next day. We arranged with the person doing our gas installation to please assist us to install on the installation day when stove was staken put of the packaging my husband realized that the grid that needs to be placed over the plates are the same so 1 didn't fit properly. After how many phones calls we managed to speak to a consultant saying it is going to take 3 to 5 working days, to be able to assist us I tried to explain that we can't take stove back it is just the grid that needs to be placed she kept on saying that it will take 3 to 5 working days couldn't accept that because the stove was bought for new tenant that moved in on the 1st of June. I asked to speak to her supervisor and same story 3 to 5 days just to replace grid on the stove. I managed to convince him to assist me on the 2nd of June, he said that he will refer matter to the GM of Makro Strubensvalley. Well still waiting I phone him yesterday still very reluctant to help me, now it is Friday, I guess they showed me that I will wait 3 to 5 working days actually they want to proof a point if they say 3 to 5 working days it will take even longer ... just for a grid to be replaced.

1 reply

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Rene M

Reviews

Water leak seen by staff of City of Joburg but didnt do anything to report

NO CUSTOMER SERVICE

Frustrated and Disappointed Standard Bank Insurance

Waiting feedback to insure our solar system

Bad service

I am so disappointed 😞 I would definitely think twice of buying anything from Makro Strubensvalley again. We bought a Univa 4 plate stove on the 27th of May we had to pay someone to help us with delivery on the next day. We arranged with the person doing

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