Unhappy and Angry resident😡😡😡

I don't understand how your estimate is around 1300 every month and your total balance the previous month is sitting on just over 20k and suddenly the next month it comes back and it jumps to 71k 😭😭😭😭. How did they get a calculation of 50k in a space of 1 month. This is not the first time. The last time it jumped with 9k from where it was and when I went to enquire about it, no one could give me answers. We are all trying to survive in this country as it is. We try to keep our bills up to date however they will find something to keep you behind. I'm really disappointed in the economy we live in. Our parents fought this fight and now we have to fight the same battle even after you try by all means. Even when you go to enquire at their offices, they will always say they don't know. And no one can give you an answer. They will just say it's the system. Well the system is really ****ed up especially for the new generation living in a country that so expensive. The problem is not paying the bill the problem is when they see your bill is low they look for reason to make it high so you become indebted to the country. Soon your water and lights will be off because of their stupid systems. This is so damn frustrating😤😤😤😤😤😤 They continue saying you're not the only one it's happened to. Okay so what is being done to fix it or will they just keep draining us when we're barely even managing our monthly expenses.......