Reimbur*****t

On 24 April, I accidentally made an overpayment to the account. I normally pay R1,000.00 per month; however, I mistakenly transferred R7,000.00. I contacted the organisation immediately after the transfer and spoke to a consultant who advised me to call back on the following Tuesday, as the payment had not yet reflected. I also sent several emails but did not receive any response. When I attempted to call again on Tuesday and Wednesday, my calls were not answered. When I eventually reached a consultant, I was informed that I allegedly owe the organisation and that a refund could not be processed. I explained that the payment was made in error and that I have existing debit orders that must be honoured. I am a single parent with no additional source of income, and as a result of the refund being declined, I am now in arrears on other accounts. I have also repeatedly requested that my meter be physically read, as my account is always based on estimates. Furthermore, I app**** for debit relief and submitted all the required documentation; however, my emails have not been acknowledged, nor have I received confirmation of receipt. I kindly request guidance on how I can receive a refund of the excess amount paid, as I urgently need the funds to settle my debit orders and my son’s school fees. Account number: 557658586 Your assistance in this matter would be highly appreciated.