African Bank Reviews | 3.3 TrustIndex | Hellopeter

African Bank Reviews | 3.3 TrustIndex | Hellopeter

Review Distribution

1.2|775 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About African Bank

What do customers say about African Bank?

Based on recent customer reviews, African Bank customers describe a deeply frustrating experience marked by unresolved disputes, account holds without explanation, and persistent communication breakdowns. While isolated staff members earn praise for going the extra mile, systemic issues around settlement letters, unauthorised debits, and credit bureau listings dominate feedback. Customers repeatedly describe being sent from pillar to post across branches, call centres, and email channels.

What are the most common complaints about African Bank?

The most common complaint about African Bank, based on Hellopeter's AI analysis of recent customer reviews, is Account Access & Management. Customers report accounts blocked or placed on hold for weeks or months without explanation, FICA verification loops that never resolve, and settled accounts that remain open. Closure requests are routinely obstructed and prescribed debts continue appearing on credit profiles.

Recent reviews (775)

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Popular mentions

account blocked no feedback unauthorised debit settlement letter harassment calls app errors FICA loop credit bureau helpful consultant problem resolved

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1 reviews | Active since Jan 2020

28 May 2026, 08:46

Credit card ***** dispute

Credit card transaction dispute. It has been a month now still have not recieved any feedback on my dispute.

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1 reviews | Active since Jan 2020

28 May 2026, 08:46

Credit card ***** dispute

Credit card transaction dispute. It has been a month now still have not recieved any feedback on my dispute.

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1 reviews | Active since Jan 2020

26 May 2026, 10:17

Payment arrangement

I am angry with African bank, I called the servicing department and collections department seeking for proof of payment arrangement via email. I was told that I couldn't get the assistance I needed. IT'S MY LEGAL RIGHT TO GET PROOF OF PAYMENT FOR MY ACCOUNT. I CAN'T BELIEVE YOU GUYS CAN STOOP TO THIS. I AM SOO ANGRY WITH HOW I AM BEING TREATED AS A PAYING CUSTOMER 0677087416 [email protected]

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1 reviews | Active since Jan 2020

26 May 2026, 10:17

Payment arrangement

I am angry with African bank, I called the servicing department and collections department seeking for proof of payment arrangement via email. I was told that I couldn't get the assistance I needed. IT'S MY LEGAL RIGHT TO GET PROOF OF PAYMENT FOR MY ACCOUNT. I CAN'T BELIEVE YOU GUYS CAN STOOP TO THIS. I AM SOO ANGRY WITH HOW I AM BEING TREATED AS A PAYING CUSTOMER 0677087416 [email protected]

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1 reviews | Active since Jan 2020

26 May 2026, 09:41

Overcharged on a settled loan

Good day I am not happy with African Bank. I have settled my loans with them on the 13th April 2026. On the record the allocation was done few days later intentionally. On the 24th April they decided to debit me and again on the 25th of May for the same amount that was settled on the 13th of April 2026. Regards Christina

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1 reviews | Active since Jan 2020

26 May 2026, 09:41

Overcharged on a settled loan

Good day I am not happy with African Bank. I have settled my loans with them on the 13th April 2026. On the record the allocation was done few days later intentionally. On the 24th April they decided to debit me and again on the 25th of May for the same amount that was settled on the 13th of April 2026. Regards Christina

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1 reviews | Active since Jan 2020

23 May 2026, 08:54

*********** Service at African Bank in Jabulani mall

I was informed by Baypot when i was applying for a loan that my ID is flagged for ***** at African Bank. upon finding out last year April or May i went straight to African Bank and i was told to open a case at SAPS which I did and affidavit as well, was also requested to sign on my ID copy 6 signatures to be exact. i was then told that it will take about 3 months to be investigated and closed. i lost my ID and my wallet some time last year and whoever who found d it tried to take a loan on my name. clearly African Bank did not do background check and now i have to suffer because of their incompetency. every time i follow up im told it is still pending. i was advised by one consultant that this usually takes 3 months. its a year already and i am been punished for something i did not do. I corporated with them by giving them all required documents and they still cant resolve this matter. I need management to take over this as my life is in stand still due to my ID that is blocked or flagged for *****

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1 reviews | Active since Jan 2020

23 May 2026, 08:54

*********** Service at African Bank in Jabulani mall

I was informed by Baypot when i was applying for a loan that my ID is flagged for ***** at African Bank. upon finding out last year April or May i went straight to African Bank and i was told to open a case at SAPS which I did and affidavit as well, was also requested to sign on my ID copy 6 signatures to be exact. i was then told that it will take about 3 months to be investigated and closed. i lost my ID and my wallet some time last year and whoever who found d it tried to take a loan on my name. clearly African Bank did not do background check and now i have to suffer because of their incompetency. every time i follow up im told it is still pending. i was advised by one consultant that this usually takes 3 months. its a year already and i am been punished for something i did not do. I corporated with them by giving them all required documents and they still cant resolve this matter. I need management to take over this as my life is in stand still due to my ID that is blocked or flagged for *****

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1 reviews | Active since Jan 2020

21 May 2026, 08:50

Greedy Consultants.

I am not happy with your consultant. My mom app**** for a loan because she wanted to buy me a laptop as I needed it for a remote job that I have found. I asked the consultant, what would you advise us to do, take money or the laptop as I need it urgently. He said laptop. Laptop is still not delivered. I lost my job due to lack of resources but I bought a laptop. A single parent trying to work for my child. Now I am unemployed again God knows for how long.I am shattered

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1 reviews | Active since Jan 2020

21 May 2026, 08:50

Greedy Consultants.

I am not happy with your consultant. My mom app**** for a loan because she wanted to buy me a laptop as I needed it for a remote job that I have found. I asked the consultant, what would you advise us to do, take money or the laptop as I need it urgently. He said laptop. Laptop is still not delivered. I lost my job due to lack of resources but I bought a laptop. A single parent trying to work for my child. Now I am unemployed again God knows for how long.I am shattered

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1 reviews | Active since Jan 2020

20 May 2026, 16:01

Unresolved Payment Errors

Unresolved Payment Errors & Locked Account To the Management Team, I am writing to lodge a formal complaint regarding a total failure of service. My account is currently completely unusable, and your teams have failed to resolve a critical issue first reported last Thursday. The Facts: The Issue: Since last Thursday, the app and terminals have repeatedly thrown error messages when I attempt to make a critical settlement payment. No Resolution: Despite visiting the branch twice. Blocked Account: I am now completely locked out and cannot use my account at all.Being passed from pillar to post while my financial arrangements are disrupted is entirely unacceptable. I require the following actions immediately today: Unblock my account so it is fully functional. Call Center Failures: I have wasted significant airtime hanging on the line trying to speak to a manager. Have a senior manager contact me directly on the number below to confirm this is resolved. Imran Gaffoor

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1 reviews | Active since Jan 2020

20 May 2026, 16:01

Unresolved Payment Errors

Unresolved Payment Errors & Locked Account To the Management Team, I am writing to lodge a formal complaint regarding a total failure of service. My account is currently completely unusable, and your teams have failed to resolve a critical issue first reported last Thursday. The Facts: The Issue: Since last Thursday, the app and terminals have repeatedly thrown error messages when I attempt to make a critical settlement payment. No Resolution: Despite visiting the branch twice. Blocked Account: I am now completely locked out and cannot use my account at all.Being passed from pillar to post while my financial arrangements are disrupted is entirely unacceptable. I require the following actions immediately today: Unblock my account so it is fully functional. Call Center Failures: I have wasted significant airtime hanging on the line trying to speak to a manager. Have a senior manager contact me directly on the number below to confirm this is resolved. Imran Gaffoor

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1 reviews | Active since Jan 2020

20 May 2026, 14:39

Mr Barnard

I have loged a complaint with African Bank.Some of there staff at the call centeres, does not have manners and treat you like garbage.They list me as a payment skipper for more than a year,althou they every month debit my account via debit order.If you call they say they will lock a querry.I spoke to a lady with the name of Kahu Matabele,received bad service and then asked for a team leader.I hold for about 10 minutes.The person start to speak to me, then dropped the call.She informed me to update it will take 20 days, it did not took them 20 days to mess up my credit profile and name.

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1 reviews | Active since Jan 2020

20 May 2026, 14:39

Mr Barnard

I have loged a complaint with African Bank.Some of there staff at the call centeres, does not have manners and treat you like garbage.They list me as a payment skipper for more than a year,althou they every month debit my account via debit order.If you call they say they will lock a querry.I spoke to a lady with the name of Kahu Matabele,received bad service and then asked for a team leader.I hold for about 10 minutes.The person start to speak to me, then dropped the call.She informed me to update it will take 20 days, it did not took them 20 days to mess up my credit profile and name.

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1 reviews | Active since Jan 2020

20 May 2026, 13:57

Delayed payment / Payment not reflecting

This has to be the worst bank to deal with i have been waiting for an international payment since the 6th of May , mind you this not the first time in order to get your money you have to come here first the company even provided RRN/ARN number for them to trace even to this date no payment no response no respond from the customer center

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1 reviews | Active since Jan 2020

20 May 2026, 13:57

Delayed payment / Payment not reflecting

This has to be the worst bank to deal with i have been waiting for an international payment since the 6th of May , mind you this not the first time in order to get your money you have to come here first the company even provided RRN/ARN number for them to trace even to this date no payment no response no respond from the customer center

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