African Bank
1.4|9,615 reviews
SH
Siyabulela H
1 reviews | Active since Member
28 May 2026, 08:46
Credit card ***** dispute
Credit card transaction dispute. It has been a month now still have not recieved any feedback on my dispute.
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Replies (2)SH
Siyabulela H's updateReviewer Update
28 May 2026, 08:52I have called the call centre 3 times. Same story, "they will escalate to the team and visa department" This has been going on for a month now. Clearly the first call was not escalated at all. Poor service, very unhappy. Your call centre QA Team leader should be fired for turn around time,
SH
Siyabulela H's update28 May 2026, 08:52
Reviewer Update
I have called the call centre 3 times. Same story, "they will escalate to the team and visa department" This has been going on for a month now. Clearly the first call was not escalated at all. Poor service, very unhappy. Your call centre QA Team leader should be fired for turn around time,
African Bank's replyOfficial
28 May 2026, 10:35Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on 0861 111 011 so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
African Bank's reply28 May 2026, 10:35
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on 0861 111 011 so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,