Protea Metering
Verified Business
|1.4|87 Reviews (last 12 months)|Responds in 271h 34m
Protea Metering
Verified Business
|1.4
87 Reviews (last 12 months)
Responds in 271h 34m
Scores reflect the Overall AI Score for each category
Protea Metering
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Protea Metering is described as a deeply frustrating utility provider where billing disputes, unloaded electricity tokens, and unresponsive support dominate the customer experience. A handful of named staff receive praise, but the prevailing sentiment is anger over inaccurate charges, disconnections despite payment, and a sense that customers are trapped with no alternative provider.
TrustIndex
2.7
Ranking
#6
in Renovations & Interiors
Reply Time
271h 34m
NPS Score
-85
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Protea Metering is described as a deeply frustrating utility provider where billing disputes, unloaded electricity tokens, and unresponsive support dominate the customer experience. A handful of named staff receive praise, but the prevailing sentiment is anger over inaccurate charges, disconnections despite payment, and a sense that customers are trapped with no alternative provider.
The most common complaint about Protea Metering, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Billing & Refunds. Pricing, Billing & Refunds (1.1) is the most damaging theme. Customers report inflated charges, inaccurate meter readings, unexplained shared services fees, refunds withheld for months, and deposits never returned. Many describe the billing system as opaque and exploitative, with disputes routinely ignored.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I experienced an issue with the electricity I purchased, as it did not load onto my meter reading. I was assisted by Makkie Van Stade, and the matter was resolved swiftly. The service was efficient, professional, and timely. Thank you for the excellent support.
1 reviews | Active since Jan 2020
I experienced an issue with the electricity I purchased, as it did not load onto my meter reading. I was assisted by Makkie Van Stade, and the matter was resolved swiftly. The service was efficient, professional, and timely. Thank you for the excellent support.
1 reviews | Active since Jan 2020
They should honestly end these online metering systems, because honestly they can't maintain it. I went to bed with almost 200 credits and woke up in the morning to -134 credit. Two weeks later, which is today, I went to bed with 166 credits and woke to -41 and there was no power. I bought more credit again, guess what the power did not come back. I called several times, all consultants keep saying they will reboot the power will be back in 15 minutes. There is this particular one called Dineo, she was so rude. I also spoke to another one called Rudzani, she wasn't rude but definitely needs training on how to speak to customers.
1 reviews | Active since Jan 2020
They should honestly end these online metering systems, because honestly they can't maintain it. I went to bed with almost 200 credits and woke up in the morning to -134 credit. Two weeks later, which is today, I went to bed with 166 credits and woke to -41 and there was no power. I bought more credit again, guess what the power did not come back. I called several times, all consultants keep saying they will reboot the power will be back in 15 minutes. There is this particular one called Dineo, she was so rude. I also spoke to another one called Rudzani, she wasn't rude but definitely needs training on how to speak to customers.
1 reviews | Active since Jan 2020
I’m writing to express my disappointment with the lack of transparency and communication regarding my electricity account. Yesterday I topped up R150. This morning I had no electricity due to a -R350 balance on the account. When I called, I was told this deduction was likely because water charges for March and April were not billed at the time. A few weeks ago, we received an email and SMS stating that water charges for an earlier period would be deducted from available credit, and I saw those units deducted. However, I received no prior warning or statement for the current deduction, and there’s no supporting evidence showing how this balance arose. This leaves me concerned about whether billing is being app**** correctly and on time. During a period when many households are under financial strain, unexpected deductions without notice create real hardship. I request that you: Provide a detailed statement showing how the -R350 balance was calculated, including dates and service types. Confirm whether proper notice was issued before the deduction. Review the account for any billing errors and restore power while this is investigated. Please treat this as urgent. I expect a written response with supporting documentation within 24hrs.
1 reviews | Active since Jan 2020
I’m writing to express my disappointment with the lack of transparency and communication regarding my electricity account. Yesterday I topped up R150. This morning I had no electricity due to a -R350 balance on the account. When I called, I was told this deduction was likely because water charges for March and April were not billed at the time. A few weeks ago, we received an email and SMS stating that water charges for an earlier period would be deducted from available credit, and I saw those units deducted. However, I received no prior warning or statement for the current deduction, and there’s no supporting evidence showing how this balance arose. This leaves me concerned about whether billing is being app**** correctly and on time. During a period when many households are under financial strain, unexpected deductions without notice create real hardship. I request that you: Provide a detailed statement showing how the -R350 balance was calculated, including dates and service types. Confirm whether proper notice was issued before the deduction. Review the account for any billing errors and restore power while this is investigated. Please treat this as urgent. I expect a written response with supporting documentation within 24hrs.
1 reviews | Active since Jan 2020
Pathetic service from protea metering, every time there has been a power outage in our area electricity does not come back at my house. I have called Protea Metering numerous times, but they are not willing to check what is a problem. Just now I spoke to one of their consultants she was not willing to listen to my problem. I wish I could let their CEO know bad the service is.
1 reviews | Active since Jan 2020
Pathetic service from protea metering, every time there has been a power outage in our area electricity does not come back at my house. I have called Protea Metering numerous times, but they are not willing to check what is a problem. Just now I spoke to one of their consultants she was not willing to listen to my problem. I wish I could let their CEO know bad the service is.
1 reviews | Active since Jan 2020
Exceptional customer service from Nondumiso Ntshakala. Guided me through the whole meter migration process in a clear-cut manner. she also called back to check if there were no service delivery issues post migration. Keep it up
1 reviews | Active since Jan 2020
Exceptional customer service from Nondumiso Ntshakala. Guided me through the whole meter migration process in a clear-cut manner. she also called back to check if there were no service delivery issues post migration. Keep it up
1 reviews | Active since Jan 2020
its just sad that i even have to put a start for this service their billing is a **** how can you be billed R1400 a month for water and sewer besides electricity usage you get charged daily R35 they usage of electricity as well this is insane now its been 2 days without electricity there is a fault and we don't get updates food on the fridge is spoiling still you are billed in that process when you don't have electricity i regret moving to that flat
1 reviews | Active since Jan 2020
its just sad that i even have to put a start for this service their billing is a **** how can you be billed R1400 a month for water and sewer besides electricity usage you get charged daily R35 they usage of electricity as well this is insane now its been 2 days without electricity there is a fault and we don't get updates food on the fridge is spoiling still you are billed in that process when you don't have electricity i regret moving to that flat
1 reviews | Active since Jan 2020
I am extremely frustrated with the continuous billing issues I’ve been experiencing with Protea Metering. Last week, I was incorrectly billed over R800 for cold water, when my actual usage should have been around R138. After sending emails and receiving no response from Ethan, I had to escalate the matter to management at Amatle Properties. The issue was only resolved after I personally followed up via phone on Tuesday. Now, just days later, I am facing the same problem again. I have been billed R1,736.50 for water usage based on incorrect meter readings. According to my records, the correct reading (as of 15 April) should have been between 191 and 193, yet the billing reflects something completely different. There have been constant reversals, errors, and inconsistencies on this account since I moved into Capital Heights in March. This is not a once-off mistake ; it is a pattern of poor billing practices and lack of accountability. What is most concerning: - Repeated incorrect meter readings - Inflated and unjustified charges - Lack of response to emails - Having to constantly chase resolution myself This situation is unacceptable. I should not have to fight everytime to be billed correctly. Protea Metering needs to address these systemic issues urgently. Just a warning to everyone out there, if you apply for a new apartment and they work with Protea metering.... RUN for your life!!!
1 reviews | Active since Jan 2020
I am extremely frustrated with the continuous billing issues I’ve been experiencing with Protea Metering. Last week, I was incorrectly billed over R800 for cold water, when my actual usage should have been around R138. After sending emails and receiving no response from Ethan, I had to escalate the matter to management at Amatle Properties. The issue was only resolved after I personally followed up via phone on Tuesday. Now, just days later, I am facing the same problem again. I have been billed R1,736.50 for water usage based on incorrect meter readings. According to my records, the correct reading (as of 15 April) should have been between 191 and 193, yet the billing reflects something completely different. There have been constant reversals, errors, and inconsistencies on this account since I moved into Capital Heights in March. This is not a once-off mistake ; it is a pattern of poor billing practices and lack of accountability. What is most concerning: - Repeated incorrect meter readings - Inflated and unjustified charges - Lack of response to emails - Having to constantly chase resolution myself This situation is unacceptable. I should not have to fight everytime to be billed correctly. Protea Metering needs to address these systemic issues urgently. Just a warning to everyone out there, if you apply for a new apartment and they work with Protea metering.... RUN for your life!!!
Protea Metering scores 1.2 out of 5 on Hellopeter's AI analysis of service quality in Renovations & Interiors, compared to the Renovations & Interiors industry average of 2.8. Their strongest theme is Workmanship (1.4); their weakest is Pricing & Billing (1.1). The top AI-rated Renovations & Interiors business on Hellopeter is SweepSouth (2.7). How is the AI Score calculated? →
Protea Metering has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 87 reviews in the last 12 months. Hellopeter has tracked Protea Metering across 723 total reviews. How is the TrustIndex calculated? →