Ongoing Billing errors and Poor service from Protea Metering

I am extremely frustrated with the continuous billing issues I’ve been experiencing with Protea Metering.

Last week, I was incorrectly billed over R800 for cold water, when my actual usage should have been around R138. After sending emails and receiving no response from Ethan, I had to escalate the matter to management at Amatle Properties. The issue was only resolved after I personally followed up via phone on Tuesday.

Now, just days later, I am facing the same problem again.

I have been billed R1,736.50 for water usage based on incorrect meter readings. According to my records, the correct reading (as of 15 April) should have been between 191 and 193, yet the billing reflects something completely different.

There have been constant reversals, errors, and inconsistencies on this account since I moved into Capital Heights in March. This is not a once-off mistake ; it is a pattern of poor billing practices and lack of accountability.

What is most concerning: - Repeated incorrect meter readings - Inflated and unjustified charges - Lack of response to emails - Having to constantly chase resolution myself This situation is unacceptable. I should not have to fight everytime to be billed correctly.

Protea Metering needs to address these systemic issues urgently.

Just a warning to everyone out there, if you apply for a new apartment and they work with Protea metering.... RUN for your life!!!