NZ
Nozipho Z
Active since Jul 2018
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
Ongoing Billing errors and Poor service from Protea Metering
I am extremely frustrated with the continuous billing issues I’ve been experiencing with Protea Metering. Last week, I was incorrectly billed over R800 for cold water, when my actual usage should have been around R138. After sending emails and receiving no response from Ethan, I had to escalate the matter to management at Amatle Properties. The issue was only resolved after I personally followed up via phone on Tuesday. Now, just days later, I am facing the same problem again. I have been billed R1,736.50 for water usage based on incorrect meter readings. According to my records, the correct reading (as of 15 April) should have been between 191 and 193, yet the billing reflects something completely different. There have been constant reversals, errors, and inconsistencies on this account since I moved into Capital Heights in March. This is not a once-off mistake ; it is a pattern of poor billing practices and lack of accountability. What is most concerning: - Repeated incorrect meter readings - Inflated and unjustified charges - Lack of response to emails - Having to constantly chase resolution myself This situation is unacceptable. I should not have to fight everytime to be billed correctly. Protea Metering needs to address these systemic issues urgently. Just a warning to everyone out there, if you apply for a new apartment and they work with Protea metering.... RUN for your life!!!
1 reply
10 months ago
PayShap Failed – R500 Gone Since 31 July! I Want My Money Back Now!
I made a R500 PayShap payment from my FNB account to a Capitec account on Thursday, 31 July 2025. The transaction FAILED, but the R500 was deducted from my account and has still not been refunded. I called FNB immediately and was told I must wait 2 to 4 working days for the money to reflect. Why? This was an instant payment method — so how does it fail instantly, but take days to reverse? This is completely unacceptable and feels like daylight *******. I want my R500 back NOW — not “within a few days,” not “when it suits FNB,” but immediately. This delay is affecting me financially. Your system failed, yet I’m the one being penalised. Sort this out immediately!
1 reply
10 months ago
Extremely Frustrated and Disappointed with Bedzone Lenasia – Unprofessional Service!
I am beyond frustrated with the shocking level of unprofessionalism I’ve experienced from Bedzone Lenasia. I purchased a bed and headboard on credit last month. Initially, I was promised delivery the very next day – yet I had to wait three days, being fed false promises daily that the delivery was “on the way”. That was already frustrating enough. Then, halfway through the month, I received a message from Takalani, the sales lady who had assisted me, informing me that there was a “mistake with the contract” and I had to re-sign and redo the debit order approval. To this day, I have not been given any explanation as to what exactly the mistake was. This is completely unacceptable and highly unprofessional! Still, I reluctantly comp****. I then asked her to add a sleeper couch to the contract, which she did. Just when I thought the drama was over, a few days ago I received another message from her saying she forgot to add the headboard to the contract, and that I would need to sign everything again – for the third time! At this point, I began objecting. This is an outright mess! To make matters worse, when I was contacted for the debit order approval, I was informed that two accounts are now open in my name! When I confronted Takalani about this, she insisted there was only one account. I told them I would not approve anything further until I had confirmation in writing that only one account exists. I was told that cancellation would take a day, yet I was still being pressured to approve a new debit order amount. Eventually, yesterday I gave in and approved the debit order for the third time – and had to go through their so-called "interview" for the third time as well! This has been exhausting, unnecessary, and incredibly frustrating. Bedzone needs to take accountability for this mess. I have lost trust in your store, your staff, and your process. I demand a full explanation and urgent resolution. This has been one of the worst shopping experiences I’ve ever had!
1 reply
19 months ago
I want my Refund!!!!
I rented a car from Avis Menlyn. When I returned it on 31 October and asked about my deposit refund, I was told that I will receive a notification within 48 hour with refund information. It's 8th November today and I have not heard anything from Avis about my refund. Every time I call to ask about my money, I am told the matter has been escalated to Finance and there is no feedback. I am very upset and at this point I feel like paying a visit to Avis Menlyn and sit there inside until money is paid into my account. I don't think I ever want to rent a car again from them!!!
1 reply
23 months ago
Capitec is refusing to refund my extra premium
Capitec Bank is taking me for a ride. . I have a funeral policy with Capitec and I paid my first premium at the end of June via debit order on my Capitec account. I was worried as I did not want to miss the premium. I made a manual payment on the app and the debit order still went through. As a result I ended up paying 2 premiums at the end of June. The payments went through on 29 and 30 June, R379.55. Unfortunately I cannot reverse the debit order. I have tried to get help from Capitec customer care. They paid the R379.55 back into my account yesterday, 10 July only to deduct it again on the same day!!! Capitec please don't be ******. Please pay my R379.55 back into my account today!!! or I am going to cancel the funeral policy the and report to the banking Ombudsman and Insurance Ombudsman!!
2 replies
27 months ago
Banking fees too high
I recently opened a cheque account with ABSA and I arranged with them to collect the account related fees on 25th of each month on my payday. To my surprise ABSA did not collect the fees for January on 25th. To my surprise this month they have gone and deducted R550 from my account including last months fees!! ABSA this is way too much. I am not happy with this it all and I am considering moving back to FNB. Could you not split the charges instead of deducting for 2 months at once? I am short of money to pay for my other expenses because of this. Please return some of that money and deduct it on the next payday. I can't cope at all
1 reply
32 months ago
FNB Life please return my money
I specifically informed your life policy division that I am not able to afford R445 for the Life Cover. The lady that phoned me told me I can reduce my life Cover to R200 000 and only pay R111. To my surprise this morning you gave debited R445 plus R294 from my account. I cannot afford this and I did communicate. Pls return my money to my account as I'm am now short of rent money. My understanding was now that life policy was reduced to R111, I will only pat R111. I don't understand the amounts you have debited from my account and I did not agree to them. Please return my money as soon as possible today, as I need to use that money urgently or I will be canceling this policy and dispute these debit order i did not authorize. Regards Nozipho
1 reply
43 months ago
ABSA ACTIVATE IS NOT RESPONDING AT ALL
I am not very happy about the way ABSA Activate is so hard to access for its customers. I need clarity with my debit order for my car insurance and have been trying to get hold of of ABSA for the past 2 days. Their customer care number put me on hold for almost 30 minutes. I sent an email to [email protected] and there was no response. I sent a message via Activate App, still no response. If ABSA is does not attend to queries like this, I am imagining how they handle claims. I am dissappointed :(
1 reply
50 months ago
Unknown Aspire Credit card account
Dear FNB I have been trying to get hold of your credit card division for the whole morning and I have not succeeded. I have noticed that everytime I put my card in the ATM, there is a second account which I know nothing about and it's Aspire credit card account. Can someone please urgently call me in order to sort this account out or remove it from my name because I do not have any credit card account with FNB.
1 reply
61 months ago
FNB has no sense of urgency
FNB, I am very disappointed. How can paying a refund into my account take so long. I requested for the refund of that premium on my funeral policy because I needed it immediately. I don't have transport money to go to work and I need that money asap. Please pay that refund into my account today, I need it urgently otherwise I will be sleeping in the office today :(
3 replies
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2 (14.285714285714286%)
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9 (64.28571428571429%)