KR
Khosi R
Active since Sep 2025
2
Reviews
0
Industries
Reviews
2 reviews3 weeks ago
Quick Resolution Experience
I experienced an issue with the electricity I purchased, as it did not load onto my meter reading. I was assisted by Makkie Van Stade, and the matter was resolved swiftly. The service was efficient, professional, and timely. Thank you for the excellent support.
1 reply
8 months ago
FRUSTRATING AND LACK OF COMMUNICATION
My partner has a Capitec account and majority of his transactions are conducted through that account. Last week his account was flagged and temporarily blocked so he can’t do anything even though he can he see his funds that are available. He went to a Branch in Mahikeng to enquire on what he needs to do get the problem fixed. They advised that he bring proof of ownership and ID copy and the account will be fixed so he did that. 2 days later he went back and he was told that he needs to provide affidavit and provide proof of income, he did that and he was told in 48 hours it will be fixed. STILL NOTHING. He went back to the same branch yesterday (Monday 22 September) he was told that he needs to bring proof of payments of everyone who sent him money, he did that. He was also told that he needs to wait for another 48 hours for everything to be processed and the account will be unblocked. Now, our question is WHY was he not told all of this from the very moment he came to enquire. Secondly, Why can’t they communicate properly with their clients instead it’s like they enjoy seeing people take daily trips to the branch? Thirdly WHEN is this going to be fixed as tomorrow is a holiday and Thursday there are debit orders that are scheduled to be paid? So we must just rely on miracles because we can’t rely on Capitec Bank to do bare the minimum of just clearly communicating with its clients. Highly disappointed.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
1 (50%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)