Protea Metering
1.2|723 reviews
DM
Derick M
1 reviews | Active since Member
20 May 2026, 07:47
Dishonest dealings from protea metering
I’m writing to express my disappointment with the lack of transparency and communication regarding my electricity account.
Yesterday I topped up R150. This morning I had no electricity due to a -R350 balance on the account. When I called, I was told this deduction was likely because water charges for March and April were not billed at the time.
A few weeks ago, we received an email and SMS stating that water charges for an earlier period would be deducted from available credit, and I saw those units deducted. However, I received no prior warning or statement for the current deduction, and there’s no supporting evidence showing how this balance arose.
This leaves me concerned about whether billing is being app**** correctly and on time. During a period when many households are under financial strain, unexpected deductions without notice create real hardship.
I request that you: Provide a detailed statement showing how the -R350 balance was calculated, including dates and service types. Confirm whether proper notice was issued before the deduction. Review the account for any billing errors and restore power while this is investigated.
Please treat this as urgent. I expect a written response with supporting documentation within 24hrs.
Helpful (0)
Replies (3)0
Replies (3)Protea Metering's replyOfficial
20 May 2026, 13:34Good day Derick
There is a power outage in your area, that has nothing to do with the metering service that we provide.
Every kwh of electricity, and every kl of water and every cent that you are charged is reflected on your online profile.
Kindly vier your online consumption, your account statement and the monthly invoices that are on your profile, and if there are any discrepancies that you find, please share that with us for further assistance.
Remaining Credit: R108.90 on 20/05/2026 11:43 | Consumption since latest invoice | | | | | | |
| Meter | Tariff | Read Date | Start Read | Latest Reading | Days | Usage | Units | Amount
| 14763087 | CTown Energy Dom (Esk) | 20/05/2026 11:43 | 9798 | 9905.26 | 19 | 107.26 | KWH | R456.06
| 10300140936 | CTown Water Dom | 20/05/2026 13:35 | 386 | 393.765 | 19 | 7.765 | KLw | R456.69
| Shared Services @ | R9.79 per day | 20/05/2026 00:00 | | | 20 | | R195.84
| Statement | |
| Date | Description | Reference | Debit | Credit | Balance
| 03/05/2026 | Oami Credit Card receipt R50.00 | CC | R0.00 | R50.00 | -R1 239.44
| 04/05/2026 | Invoice CTown Energy Dom | INV* | R1 051.80 | R0.00 | -R187.64
| 04/05/2026 | Shared Serices | INV* | R15.10 | R0.00 | -R144.36
| 05/05/2026 | Invoice CTown Energy Dom | INV* | R28.18 | R0.00 | -R144.36
| 05/05/2026 | Shared Serices | INV* | R36.91 | R0.00 | -R127.45
| 06/05/2026 | Oami Credit Card receipt R20.00 | CC | R0.00 | R20.00 | -R127.45
| 07/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R116.53
| 07/05/2026 | Oami Credit Card receipt R50.00 | CC | R0.00 | R50.00 | -R166.53
| 08/05/2026 | Prepaid Transaction cost | Tran | R10.35 | R0.00 | -R156.18
| 08/05/2026 | R150.00 Unipin e-wallet receipt | 0 | R0.00 | R150.00 | -R306.18
| 12/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R295.26
| 12/05/2026 | Oami Credit Card receipt R150.00| CC | R0.00 | R150.00 | -R445.26
| 12/05/2026 | Prepaid Transaction cost | Tran | R6.90 | R0.00 | -R438.36
| 12/05/2026 |R100.00 Unipin e-wallet receipt | 0 | R0.00 | R100.00 | -R538.36
| 19/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R527.44
| 19/05/2026 | Oami Credit Card receipt R150.00 | CC | R0.00 | R150.00 | -R677.44
| 20/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R666.52
| 20/05/2026 | Oami Credit Card receipt R450.00 | CC | R0.00 | R450.00 | -R1 116.52
| 20/05/2026 | Consumption since last Invoice: | | R456.06 | R0.00 | -R660.46
| 20/05/2026 | Consumption since last Invoice: | | R456.69 | R0.00 | -R203.77
| 20/05/2026 | Shared Services | | R94.87 | R0.00 | -R108.90
You can also view the invoices that were processed.
Kind regards,
Protea Metering
There is a power outage in your area, that has nothing to do with the metering service that we provide.
Every kwh of electricity, and every kl of water and every cent that you are charged is reflected on your online profile.
Kindly vier your online consumption, your account statement and the monthly invoices that are on your profile, and if there are any discrepancies that you find, please share that with us for further assistance.
Remaining Credit: R108.90 on 20/05/2026 11:43 | Consumption since latest invoice | | | | | | |
| Meter | Tariff | Read Date | Start Read | Latest Reading | Days | Usage | Units | Amount
| 14763087 | CTown Energy Dom (Esk) | 20/05/2026 11:43 | 9798 | 9905.26 | 19 | 107.26 | KWH | R456.06
| 10300140936 | CTown Water Dom | 20/05/2026 13:35 | 386 | 393.765 | 19 | 7.765 | KLw | R456.69
| Shared Services @ | R9.79 per day | 20/05/2026 00:00 | | | 20 | | R195.84
| Statement | |
| Date | Description | Reference | Debit | Credit | Balance
| 03/05/2026 | Oami Credit Card receipt R50.00 | CC | R0.00 | R50.00 | -R1 239.44
| 04/05/2026 | Invoice CTown Energy Dom | INV* | R1 051.80 | R0.00 | -R187.64
| 04/05/2026 | Shared Serices | INV* | R15.10 | R0.00 | -R144.36
| 05/05/2026 | Invoice CTown Energy Dom | INV* | R28.18 | R0.00 | -R144.36
| 05/05/2026 | Shared Serices | INV* | R36.91 | R0.00 | -R127.45
| 06/05/2026 | Oami Credit Card receipt R20.00 | CC | R0.00 | R20.00 | -R127.45
| 07/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R116.53
| 07/05/2026 | Oami Credit Card receipt R50.00 | CC | R0.00 | R50.00 | -R166.53
| 08/05/2026 | Prepaid Transaction cost | Tran | R10.35 | R0.00 | -R156.18
| 08/05/2026 | R150.00 Unipin e-wallet receipt | 0 | R0.00 | R150.00 | -R306.18
| 12/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R295.26
| 12/05/2026 | Oami Credit Card receipt R150.00| CC | R0.00 | R150.00 | -R445.26
| 12/05/2026 | Prepaid Transaction cost | Tran | R6.90 | R0.00 | -R438.36
| 12/05/2026 |R100.00 Unipin e-wallet receipt | 0 | R0.00 | R100.00 | -R538.36
| 19/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R527.44
| 19/05/2026 | Oami Credit Card receipt R150.00 | CC | R0.00 | R150.00 | -R677.44
| 20/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R666.52
| 20/05/2026 | Oami Credit Card receipt R450.00 | CC | R0.00 | R450.00 | -R1 116.52
| 20/05/2026 | Consumption since last Invoice: | | R456.06 | R0.00 | -R660.46
| 20/05/2026 | Consumption since last Invoice: | | R456.69 | R0.00 | -R203.77
| 20/05/2026 | Shared Services | | R94.87 | R0.00 | -R108.90
You can also view the invoices that were processed.
Kind regards,
Protea Metering
Best regards,
Protea Metering's reply20 May 2026, 13:34
Official
Good day Derick
There is a power outage in your area, that has nothing to do with the metering service that we provide.
Every kwh of electricity, and every kl of water and every cent that you are charged is reflected on your online profile.
Kindly vier your online consumption, your account statement and the monthly invoices that are on your profile, and if there are any discrepancies that you find, please share that with us for further assistance.
Remaining Credit: R108.90 on 20/05/2026 11:43 | Consumption since latest invoice | | | | | | |
| Meter | Tariff | Read Date | Start Read | Latest Reading | Days | Usage | Units | Amount
| 14763087 | CTown Energy Dom (Esk) | 20/05/2026 11:43 | 9798 | 9905.26 | 19 | 107.26 | KWH | R456.06
| 10300140936 | CTown Water Dom | 20/05/2026 13:35 | 386 | 393.765 | 19 | 7.765 | KLw | R456.69
| Shared Services @ | R9.79 per day | 20/05/2026 00:00 | | | 20 | | R195.84
| Statement | |
| Date | Description | Reference | Debit | Credit | Balance
| 03/05/2026 | Oami Credit Card receipt R50.00 | CC | R0.00 | R50.00 | -R1 239.44
| 04/05/2026 | Invoice CTown Energy Dom | INV* | R1 051.80 | R0.00 | -R187.64
| 04/05/2026 | Shared Serices | INV* | R15.10 | R0.00 | -R144.36
| 05/05/2026 | Invoice CTown Energy Dom | INV* | R28.18 | R0.00 | -R144.36
| 05/05/2026 | Shared Serices | INV* | R36.91 | R0.00 | -R127.45
| 06/05/2026 | Oami Credit Card receipt R20.00 | CC | R0.00 | R20.00 | -R127.45
| 07/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R116.53
| 07/05/2026 | Oami Credit Card receipt R50.00 | CC | R0.00 | R50.00 | -R166.53
| 08/05/2026 | Prepaid Transaction cost | Tran | R10.35 | R0.00 | -R156.18
| 08/05/2026 | R150.00 Unipin e-wallet receipt | 0 | R0.00 | R150.00 | -R306.18
| 12/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R295.26
| 12/05/2026 | Oami Credit Card receipt R150.00| CC | R0.00 | R150.00 | -R445.26
| 12/05/2026 | Prepaid Transaction cost | Tran | R6.90 | R0.00 | -R438.36
| 12/05/2026 |R100.00 Unipin e-wallet receipt | 0 | R0.00 | R100.00 | -R538.36
| 19/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R527.44
| 19/05/2026 | Oami Credit Card receipt R150.00 | CC | R0.00 | R150.00 | -R677.44
| 20/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R666.52
| 20/05/2026 | Oami Credit Card receipt R450.00 | CC | R0.00 | R450.00 | -R1 116.52
| 20/05/2026 | Consumption since last Invoice: | | R456.06 | R0.00 | -R660.46
| 20/05/2026 | Consumption since last Invoice: | | R456.69 | R0.00 | -R203.77
| 20/05/2026 | Shared Services | | R94.87 | R0.00 | -R108.90
You can also view the invoices that were processed.
Kind regards,
Protea Metering
There is a power outage in your area, that has nothing to do with the metering service that we provide.
Every kwh of electricity, and every kl of water and every cent that you are charged is reflected on your online profile.
Kindly vier your online consumption, your account statement and the monthly invoices that are on your profile, and if there are any discrepancies that you find, please share that with us for further assistance.
Remaining Credit: R108.90 on 20/05/2026 11:43 | Consumption since latest invoice | | | | | | |
| Meter | Tariff | Read Date | Start Read | Latest Reading | Days | Usage | Units | Amount
| 14763087 | CTown Energy Dom (Esk) | 20/05/2026 11:43 | 9798 | 9905.26 | 19 | 107.26 | KWH | R456.06
| 10300140936 | CTown Water Dom | 20/05/2026 13:35 | 386 | 393.765 | 19 | 7.765 | KLw | R456.69
| Shared Services @ | R9.79 per day | 20/05/2026 00:00 | | | 20 | | R195.84
| Statement | |
| Date | Description | Reference | Debit | Credit | Balance
| 03/05/2026 | Oami Credit Card receipt R50.00 | CC | R0.00 | R50.00 | -R1 239.44
| 04/05/2026 | Invoice CTown Energy Dom | INV* | R1 051.80 | R0.00 | -R187.64
| 04/05/2026 | Shared Serices | INV* | R15.10 | R0.00 | -R144.36
| 05/05/2026 | Invoice CTown Energy Dom | INV* | R28.18 | R0.00 | -R144.36
| 05/05/2026 | Shared Serices | INV* | R36.91 | R0.00 | -R127.45
| 06/05/2026 | Oami Credit Card receipt R20.00 | CC | R0.00 | R20.00 | -R127.45
| 07/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R116.53
| 07/05/2026 | Oami Credit Card receipt R50.00 | CC | R0.00 | R50.00 | -R166.53
| 08/05/2026 | Prepaid Transaction cost | Tran | R10.35 | R0.00 | -R156.18
| 08/05/2026 | R150.00 Unipin e-wallet receipt | 0 | R0.00 | R150.00 | -R306.18
| 12/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R295.26
| 12/05/2026 | Oami Credit Card receipt R150.00| CC | R0.00 | R150.00 | -R445.26
| 12/05/2026 | Prepaid Transaction cost | Tran | R6.90 | R0.00 | -R438.36
| 12/05/2026 |R100.00 Unipin e-wallet receipt | 0 | R0.00 | R100.00 | -R538.36
| 19/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R527.44
| 19/05/2026 | Oami Credit Card receipt R150.00 | CC | R0.00 | R150.00 | -R677.44
| 20/05/2026 | Transaction Cost | TRAN | R10.92 | R0.00 | -R666.52
| 20/05/2026 | Oami Credit Card receipt R450.00 | CC | R0.00 | R450.00 | -R1 116.52
| 20/05/2026 | Consumption since last Invoice: | | R456.06 | R0.00 | -R660.46
| 20/05/2026 | Consumption since last Invoice: | | R456.69 | R0.00 | -R203.77
| 20/05/2026 | Shared Services | | R94.87 | R0.00 | -R108.90
You can also view the invoices that were processed.
Kind regards,
Protea Metering
Best regards,
DM
Derick M's updateReviewer Update
20 May 2026, 13:52Your response is disgusting and shows that you dont take responsibility of what is happening and trying hard to evade what is at stake. This has nothing to do with power outage in the area as this was not the case this morning (stop lying) or whatever you are purporting to! Please reread my complaint and fix it before we take the necessary measures as a community and bring your organisation to account with the rule of law!!
DM
Derick M's update20 May 2026, 13:52
Reviewer Update
Your response is disgusting and shows that you dont take responsibility of what is happening and trying hard to evade what is at stake. This has nothing to do with power outage in the area as this was not the case this morning (stop lying) or whatever you are purporting to! Please reread my complaint and fix it before we take the necessary measures as a community and bring your organisation to account with the rule of law!!
Protea Metering's replyOfficial
21 May 2026, 05:38Good morning
In your complaint you stated that the electricity was off, and indeed there was a power failure yesterday, which also reflect on the recorded readings for electricity:
| ReadDate | Reading | Consumption
| 12/05/2026 16:38 | 9867.49 | 0.09
| 13/05/2026 17:26 | 9867.83 | 0.34
| 13/05/2026 23:27 | 9870.57 | 2.74
| 14/05/2026 05:28 | 9870.96 | 0.39
| 14/05/2026 12:04 | 9873.21 | 2.25
| 14/05/2026 18:07 | 9874.78 | 1.57
| 15/05/2026 00:16 | 9876.44 | 1.66
| 15/05/2026 06:17 | 9876.71 | 0.27
| 15/05/2026 12:22 | 9878.53 | 1.82
| 15/05/2026 18:24 | 9879.26 | 0.73
| 16/05/2026 00:26 | 9879.7 | 0.44
| 16/05/2026 06:28 | 9880.25 | 0.55
| 16/05/2026 14:37 | 9881.63 | 1.38
| 16/05/2026 20:40 | 9885.64 | 4.01
| 17/05/2026 02:41 | 9886.35 | 0.71
| 17/05/2026 08:42 | 9887.02 | 0.67
| 18/05/2026 02:41 | 9893.58 | 6.56
| 18/05/2026 11:22 | 9895.38 | 1.8
| 18/05/2026 17:15 | 9896.76 | 1.38
| 19/05/2026 05:16 | 9899.4 | 2.64
| 19/05/2026 11:44 | 9900.23 | 0.83
| 19/05/2026 12:37 | 9900.39 | 0.16
| 19/05/2026 18:37 | 9903.83 | 3.44
| 20/05/2026 00:37 | 9904.75 | 0.92
| 20/05/2026 06:12 | 9905.21 | 0.46
| 20/05/2026 11:08 | 9905.21 | 0
| 20/05/2026 15:26 | 9905.76 | 0.55
| 20/05/2026 21:26 | 9908.13 | 2.37
We can unfortunately not take responsibility for an area outage.
Please be on the lookout for an email today, where one of our agents will be in touch with you and share account statements, downloaded readings etc.
Kind regards,
Protea Metering
V2-SMEW
In your complaint you stated that the electricity was off, and indeed there was a power failure yesterday, which also reflect on the recorded readings for electricity:
| ReadDate | Reading | Consumption
| 12/05/2026 16:38 | 9867.49 | 0.09
| 13/05/2026 17:26 | 9867.83 | 0.34
| 13/05/2026 23:27 | 9870.57 | 2.74
| 14/05/2026 05:28 | 9870.96 | 0.39
| 14/05/2026 12:04 | 9873.21 | 2.25
| 14/05/2026 18:07 | 9874.78 | 1.57
| 15/05/2026 00:16 | 9876.44 | 1.66
| 15/05/2026 06:17 | 9876.71 | 0.27
| 15/05/2026 12:22 | 9878.53 | 1.82
| 15/05/2026 18:24 | 9879.26 | 0.73
| 16/05/2026 00:26 | 9879.7 | 0.44
| 16/05/2026 06:28 | 9880.25 | 0.55
| 16/05/2026 14:37 | 9881.63 | 1.38
| 16/05/2026 20:40 | 9885.64 | 4.01
| 17/05/2026 02:41 | 9886.35 | 0.71
| 17/05/2026 08:42 | 9887.02 | 0.67
| 18/05/2026 02:41 | 9893.58 | 6.56
| 18/05/2026 11:22 | 9895.38 | 1.8
| 18/05/2026 17:15 | 9896.76 | 1.38
| 19/05/2026 05:16 | 9899.4 | 2.64
| 19/05/2026 11:44 | 9900.23 | 0.83
| 19/05/2026 12:37 | 9900.39 | 0.16
| 19/05/2026 18:37 | 9903.83 | 3.44
| 20/05/2026 00:37 | 9904.75 | 0.92
| 20/05/2026 06:12 | 9905.21 | 0.46
| 20/05/2026 11:08 | 9905.21 | 0
| 20/05/2026 15:26 | 9905.76 | 0.55
| 20/05/2026 21:26 | 9908.13 | 2.37
We can unfortunately not take responsibility for an area outage.
Please be on the lookout for an email today, where one of our agents will be in touch with you and share account statements, downloaded readings etc.
Kind regards,
Protea Metering
V2-SMEW
Best regards,
Protea Metering's reply21 May 2026, 05:38
Official
Good morning
In your complaint you stated that the electricity was off, and indeed there was a power failure yesterday, which also reflect on the recorded readings for electricity:
| ReadDate | Reading | Consumption
| 12/05/2026 16:38 | 9867.49 | 0.09
| 13/05/2026 17:26 | 9867.83 | 0.34
| 13/05/2026 23:27 | 9870.57 | 2.74
| 14/05/2026 05:28 | 9870.96 | 0.39
| 14/05/2026 12:04 | 9873.21 | 2.25
| 14/05/2026 18:07 | 9874.78 | 1.57
| 15/05/2026 00:16 | 9876.44 | 1.66
| 15/05/2026 06:17 | 9876.71 | 0.27
| 15/05/2026 12:22 | 9878.53 | 1.82
| 15/05/2026 18:24 | 9879.26 | 0.73
| 16/05/2026 00:26 | 9879.7 | 0.44
| 16/05/2026 06:28 | 9880.25 | 0.55
| 16/05/2026 14:37 | 9881.63 | 1.38
| 16/05/2026 20:40 | 9885.64 | 4.01
| 17/05/2026 02:41 | 9886.35 | 0.71
| 17/05/2026 08:42 | 9887.02 | 0.67
| 18/05/2026 02:41 | 9893.58 | 6.56
| 18/05/2026 11:22 | 9895.38 | 1.8
| 18/05/2026 17:15 | 9896.76 | 1.38
| 19/05/2026 05:16 | 9899.4 | 2.64
| 19/05/2026 11:44 | 9900.23 | 0.83
| 19/05/2026 12:37 | 9900.39 | 0.16
| 19/05/2026 18:37 | 9903.83 | 3.44
| 20/05/2026 00:37 | 9904.75 | 0.92
| 20/05/2026 06:12 | 9905.21 | 0.46
| 20/05/2026 11:08 | 9905.21 | 0
| 20/05/2026 15:26 | 9905.76 | 0.55
| 20/05/2026 21:26 | 9908.13 | 2.37
We can unfortunately not take responsibility for an area outage.
Please be on the lookout for an email today, where one of our agents will be in touch with you and share account statements, downloaded readings etc.
Kind regards,
Protea Metering
V2-SMEW
In your complaint you stated that the electricity was off, and indeed there was a power failure yesterday, which also reflect on the recorded readings for electricity:
| ReadDate | Reading | Consumption
| 12/05/2026 16:38 | 9867.49 | 0.09
| 13/05/2026 17:26 | 9867.83 | 0.34
| 13/05/2026 23:27 | 9870.57 | 2.74
| 14/05/2026 05:28 | 9870.96 | 0.39
| 14/05/2026 12:04 | 9873.21 | 2.25
| 14/05/2026 18:07 | 9874.78 | 1.57
| 15/05/2026 00:16 | 9876.44 | 1.66
| 15/05/2026 06:17 | 9876.71 | 0.27
| 15/05/2026 12:22 | 9878.53 | 1.82
| 15/05/2026 18:24 | 9879.26 | 0.73
| 16/05/2026 00:26 | 9879.7 | 0.44
| 16/05/2026 06:28 | 9880.25 | 0.55
| 16/05/2026 14:37 | 9881.63 | 1.38
| 16/05/2026 20:40 | 9885.64 | 4.01
| 17/05/2026 02:41 | 9886.35 | 0.71
| 17/05/2026 08:42 | 9887.02 | 0.67
| 18/05/2026 02:41 | 9893.58 | 6.56
| 18/05/2026 11:22 | 9895.38 | 1.8
| 18/05/2026 17:15 | 9896.76 | 1.38
| 19/05/2026 05:16 | 9899.4 | 2.64
| 19/05/2026 11:44 | 9900.23 | 0.83
| 19/05/2026 12:37 | 9900.39 | 0.16
| 19/05/2026 18:37 | 9903.83 | 3.44
| 20/05/2026 00:37 | 9904.75 | 0.92
| 20/05/2026 06:12 | 9905.21 | 0.46
| 20/05/2026 11:08 | 9905.21 | 0
| 20/05/2026 15:26 | 9905.76 | 0.55
| 20/05/2026 21:26 | 9908.13 | 2.37
We can unfortunately not take responsibility for an area outage.
Please be on the lookout for an email today, where one of our agents will be in touch with you and share account statements, downloaded readings etc.
Kind regards,
Protea Metering
V2-SMEW
Best regards,