OS
Omoda South Africa
Verified Business
OS
AI Review Summary
Based on recent customer reviews, Omoda South Africa is facing significant customer experience challenges, particularly around after-sales support and vehicle reliability. Customers consistently mention mechanical and electronic faults on brand new vehicles, including gearbox failures, transmission issues, and Android Auto connectivity problems. A recurring theme is prolonged delays in obtaining replacement parts, leaving owners without functional vehicles for extended periods. While certain dealership staff receive praise for professionalism during the sales process, frustration dominates around poor escalation handling, lack of courtesy vehicles, and unresponsive complaint resolution channels.
Performance(last 12 months):
TrustIndex
2.3
Ranking
#192
in Automotive
NPS Score
-79
Recommended: Unlikely
Review Distribution
1.5|37 Reviews
Jul '25 - Jun '26
Recent reviews (37)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 07:23
Worst First Car Buying Experience – Broken Promises, Faulty Workmanship and No Customer Care from Omoda
My experience with Omoda and Omoda Cape Town City has honestly been one of the worst customer experiences I have ever had. This was my very first vehicle purchase, something that should have been exciting and memorable in a positive way. Instead, the entire experience has been filled with disappointment, frustration, broken promises, poor workmanship, and a complete lack of customer care. I purchased a brand new Moda C5 on 15 April 2026. From the very day I collected the vehicle, I immediately noticed that the smash and grab window tinting had been done to an extremely poor standard, with bubbles visible throughout the vehicle. I raised this immediately on collection and was told the bubbles would “fade away.” I made it very clear at the time that the workmanship already looked unacceptable and that I believed it would remain a problem. Weeks later, the tinting is STILL faulty, even after attempts to address it. What makes this even worse is that instead of properly resolving the issue and restoring confidence in the brand, I was asked to take my previous complaint post down while the vehicle still has unresolved problems. How can customers be expected to remove complaints when the issues being complained about are still not fixed? On top of this, promises were made to me regarding gifts and items that were supposedly included with the purchase of the vehicle, yet these promises were never honoured or delivered. I have also had ongoing issues with basic service and communication. I still did not receive proper support regarding fuel costs to bring the vehicle back for repairs, despite the fact that the defect existed from day one on a brand new vehicle. I was informed by Jessica that her manager, Paul, refused any assistance outright. To make matters worse, my permanent number plates were delayed while my temporary permit expired, creating even more stress and inconvenience. The biggest disappointment here is not just the faulty tinting or the missing promises, it is the complete lack of accountability, empathy, and after sales care shown to a customer who has just spent a significant amount of money on a brand new vehicle. At this stage, this entire experience has completely ruined what should have been a proud milestone for me as a first time vehicle buyer. Honestly, I feel so disappointed and exhausted by this process that I genuinely feel Omoda should simply take their vehicle back and let me walk away from this nightmare experience altogether. I expected professionalism, quality, and customer care from a new vehicle dealership and brand. Unfortunately, what I received was the exact opposite.
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Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 07:23
Worst First Car Buying Experience – Broken Promises, Faulty Workmanship and No Customer Care from Omoda
My experience with Omoda and Omoda Cape Town City has honestly been one of the worst customer experiences I have ever had. This was my very first vehicle purchase, something that should have been exciting and memorable in a positive way. Instead, the entire experience has been filled with disappointment, frustration, broken promises, poor workmanship, and a complete lack of customer care. I purchased a brand new Moda C5 on 15 April 2026. From the very day I collected the vehicle, I immediately noticed that the smash and grab window tinting had been done to an extremely poor standard, with bubbles visible throughout the vehicle. I raised this immediately on collection and was told the bubbles would “fade away.” I made it very clear at the time that the workmanship already looked unacceptable and that I believed it would remain a problem. Weeks later, the tinting is STILL faulty, even after attempts to address it. What makes this even worse is that instead of properly resolving the issue and restoring confidence in the brand, I was asked to take my previous complaint post down while the vehicle still has unresolved problems. How can customers be expected to remove complaints when the issues being complained about are still not fixed? On top of this, promises were made to me regarding gifts and items that were supposedly included with the purchase of the vehicle, yet these promises were never honoured or delivered. I have also had ongoing issues with basic service and communication. I still did not receive proper support regarding fuel costs to bring the vehicle back for repairs, despite the fact that the defect existed from day one on a brand new vehicle. I was informed by Jessica that her manager, Paul, refused any assistance outright. To make matters worse, my permanent number plates were delayed while my temporary permit expired, creating even more stress and inconvenience. The biggest disappointment here is not just the faulty tinting or the missing promises, it is the complete lack of accountability, empathy, and after sales care shown to a customer who has just spent a significant amount of money on a brand new vehicle. At this stage, this entire experience has completely ruined what should have been a proud milestone for me as a first time vehicle buyer. Honestly, I feel so disappointed and exhausted by this process that I genuinely feel Omoda should simply take their vehicle back and let me walk away from this nightmare experience altogether. I expected professionalism, quality, and customer care from a new vehicle dealership and brand. Unfortunately, what I received was the exact opposite.
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 07:04
Poor Service - Poor After Service
Extremely disappointed with the after sales service from Omoda and Amoda Cape Town City. I purchased a brand new Moda C5 on 15 April 2026, and from the day I collected the vehicle, I immediately noticed that the smash and grab window tinting had been done to a very poor standard. There were bubbles throughout the tinting, and I raised this on collection day. I was told the bubbles would “fade away,” but I clearly stated at the time that the workmanship was poor and I doubted that would happen. More than two weeks later, the bubbles are still there exactly as I warned they would be. The dealership acknowledged the issue and advised that the vehicle could be brought in for repairs, but when I asked for assistance with the fuel costs involved, because I live in Durbanville, far from the dealership, I was informed by Jessica that her manager, Paul, had refused any assistance and simply said no. No effort to assist, no customer care, just a flat refusal. Why should I be out of pocket for fuel because of poor workmanship on a brand new car that was defective from day one? To make matters worse, I still have not received my permanent number plates, and my temporary licence permit expired on 4 May 2026. This leaves me in an unacceptable position with a brand new vehicle that I may not even be able to legally drive. I also submitted a formal complaint through the Omoda website and, after 2 days, I have received absolutely no acknowledgement, no response, and no indication that anyone even cares enough to follow up. This raises serious concerns about Omoda’s after sales service and customer care. Buying a new car should be an exciting experience, not a frustrating battle to get basic service and accountability. I am not asking for anything unreasonable, I am simply asking to be treated fairly as a customer who purchased a brand new vehicle. At this point, I feel completely let down by both the dealership and the brand.
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 07:04
Poor Service - Poor After Service
Extremely disappointed with the after sales service from Omoda and Amoda Cape Town City. I purchased a brand new Moda C5 on 15 April 2026, and from the day I collected the vehicle, I immediately noticed that the smash and grab window tinting had been done to a very poor standard. There were bubbles throughout the tinting, and I raised this on collection day. I was told the bubbles would “fade away,” but I clearly stated at the time that the workmanship was poor and I doubted that would happen. More than two weeks later, the bubbles are still there exactly as I warned they would be. The dealership acknowledged the issue and advised that the vehicle could be brought in for repairs, but when I asked for assistance with the fuel costs involved, because I live in Durbanville, far from the dealership, I was informed by Jessica that her manager, Paul, had refused any assistance and simply said no. No effort to assist, no customer care, just a flat refusal. Why should I be out of pocket for fuel because of poor workmanship on a brand new car that was defective from day one? To make matters worse, I still have not received my permanent number plates, and my temporary licence permit expired on 4 May 2026. This leaves me in an unacceptable position with a brand new vehicle that I may not even be able to legally drive. I also submitted a formal complaint through the Omoda website and, after 2 days, I have received absolutely no acknowledgement, no response, and no indication that anyone even cares enough to follow up. This raises serious concerns about Omoda’s after sales service and customer care. Buying a new car should be an exciting experience, not a frustrating battle to get basic service and accountability. I am not asking for anything unreasonable, I am simply asking to be treated fairly as a customer who purchased a brand new vehicle. At this point, I feel completely let down by both the dealership and the brand.
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 22:32
Review Omada C5x Elegance
I want to start by giving credit where it’s due — the team at Omoda Springs, especially Kaylie and Louis, were professional, supportive, and did everything they could to assist me throughout the process. Their effort and communication were genuinely appreciated. Unfortunately, my overall experience has been mixed. My original vehicle developed a PEPS module failure within the first few days, leaving the car unable to start. Getting Omoda South Africa involved was a significant challenge — the escalation process was slow and frustrating, and both myself and the dealership had to push hard to get a replacement approved. In total, it took roughly 4 weeks to receive a new vehicle. Now that I’ve had time with the replacement, I do have some concerns with the car itself: - Ongoing connection issues with Android Auto - Fuel consumption is quite high (around 8 km/l in normal driving) - Even in Eco mode, it only improves slightly (around 7.5 km/l) These are not what I expected from a new vehicle in this segment. While I cannot fault the dealership or the staff — they were excellent throughout — my confidence in the brand has been affected by the overall experience. At this stage, I would be hesitant to choose the brand again in future. Sharing this as an honest experience for anyone considering the brand.
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 22:32
Review Omada C5x Elegance
I want to start by giving credit where it’s due — the team at Omoda Springs, especially Kaylie and Louis, were professional, supportive, and did everything they could to assist me throughout the process. Their effort and communication were genuinely appreciated. Unfortunately, my overall experience has been mixed. My original vehicle developed a PEPS module failure within the first few days, leaving the car unable to start. Getting Omoda South Africa involved was a significant challenge — the escalation process was slow and frustrating, and both myself and the dealership had to push hard to get a replacement approved. In total, it took roughly 4 weeks to receive a new vehicle. Now that I’ve had time with the replacement, I do have some concerns with the car itself: - Ongoing connection issues with Android Auto - Fuel consumption is quite high (around 8 km/l in normal driving) - Even in Eco mode, it only improves slightly (around 7.5 km/l) These are not what I expected from a new vehicle in this segment. While I cannot fault the dealership or the staff — they were excellent throughout — my confidence in the brand has been affected by the overall experience. At this stage, I would be hesitant to choose the brand again in future. Sharing this as an honest experience for anyone considering the brand.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 07:16
Extremely dissapointing
So much effort clearly goes into marketing and advertising… but unfortunately our real experience tells a very different story. My husband purchased a brand new Omoda C7 and collected it on Friday, 17 April. By Saturday morning, 18 April, an error message appeared on the vehicle. He immediately reported it to the branch in PE. On Monday, the car was collected and returned the same day — only for the exact same issue to happen again on Tuesday. Since then, the vehicle has been taken back and is currently sitting at the workshop, with no clear answer as to what is actually wrong. In the meantime, he’s been given an advertising vehicle to drive around. Honestly — who wants to promote a brand when their brand new car can’t even be driven due to an unresolved fault? To add to the frustration: • The vehicle originally arrived in the wrong colour (which he accepted at the time) • His initial test drive experience in March was poorly handled — he arrived as arranged, only to be told the car had already been sent to another dealership the day before It’s disappointing, to say the least. Buying a new car should be an exciting experience — not one filled with repeated issues, uncer*****y, and inconvenience. We really expected better. #OmodaQgeberga
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 07:16
Extremely dissapointing
So much effort clearly goes into marketing and advertising… but unfortunately our real experience tells a very different story. My husband purchased a brand new Omoda C7 and collected it on Friday, 17 April. By Saturday morning, 18 April, an error message appeared on the vehicle. He immediately reported it to the branch in PE. On Monday, the car was collected and returned the same day — only for the exact same issue to happen again on Tuesday. Since then, the vehicle has been taken back and is currently sitting at the workshop, with no clear answer as to what is actually wrong. In the meantime, he’s been given an advertising vehicle to drive around. Honestly — who wants to promote a brand when their brand new car can’t even be driven due to an unresolved fault? To add to the frustration: • The vehicle originally arrived in the wrong colour (which he accepted at the time) • His initial test drive experience in March was poorly handled — he arrived as arranged, only to be told the car had already been sent to another dealership the day before It’s disappointing, to say the least. Buying a new car should be an exciting experience — not one filled with repeated issues, uncer*****y, and inconvenience. We really expected better. #OmodaQgeberga
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 09:40
Unacceptable Delay in Parts for New Jaecoo J5 Repair
I have been waiting for parts to repair my new Jaecoo J5 following an accident, and the delay has been unacceptable. My insurance approved repairs weeks ago, yet I am still being told parts are outstanding, with no clear timeline for resolution. I am paying for a vehicle I cannot use, while being left without proper communication or a workable solution. This is extremely disappointing for a new vehicle owner and raises serious concerns about parts availability and after-sales support. I am requesting urgent intervention, a clear update on when the parts will arrive, and a practical solution to resolve this matter.
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 09:40
Unacceptable Delay in Parts for New Jaecoo J5 Repair
I have been waiting for parts to repair my new Jaecoo J5 following an accident, and the delay has been unacceptable. My insurance approved repairs weeks ago, yet I am still being told parts are outstanding, with no clear timeline for resolution. I am paying for a vehicle I cannot use, while being left without proper communication or a workable solution. This is extremely disappointing for a new vehicle owner and raises serious concerns about parts availability and after-sales support. I am requesting urgent intervention, a clear update on when the parts will arrive, and a practical solution to resolve this matter.
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Anonymous
1 reviews | Active since Jan 2020
18 Apr 2026, 09:36
Omoda C5 Style X – Multiple Early Faults + Severe Parts Delay After Accident – Requesting Full Replacement
I rarely ask this, but if you’re seeing this, please consider sharing it. Please tell new buyers that they are *****ed if involved in accidents! OMODA South Africa Chery South Africa Omoda&Jaecoo Global I am publicly raising a serious concern regarding my Omoda C5 Style X, which I took delivery of in December 2025. From the very first month, the vehicle had to be returned due to multiple faults. Chipped bodywork (left fender), electronic issues, and mechanical problems. This was extremely concerning for a brand new vehicle. More recently (8 March 2026), after being involved in an accident, Gqeberha Auto Body Repair Centre has informed me that repairs are delayed because the bumper is still being manufactured and parts are unavailable. For a vehicle that is barely a few months old and still under warranty, this is completely unacceptable. I am now left without a car, yet I am still paying monthly repayments, insurance, and extra daily transport costs (Uber, etc.) just to get to work. This has caused significant financial strain and disruption to my life. Despite raising this matter directly, I have not received adequate attention or resolution. We are now resorting to social media because our concerns are not being tended to. I have already logged a complaint with the Ombudsman for further escalation. Given the early faults, the current parts unavailability, the lengthy repair delays, and the ongoing financial burden, I am requesting an urgent resolution — specifically a full vehicle replacement with a new Omoda C5 (or equivalent). I purchased this vehicle in good faith expecting proper quality and after-sales support. Unfortunately, this has not been the case. Please escalate this immediately and provide a suitable solution without further delay. This matter has already been escalated to Chery Global Head Office for visibility. I expect better customer service and a prompt response! #OmodaC5 #OmodaSA #CherySouthAfrica #PoorCustomerService #VehiclePartsDelay
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Anonymous
1 reviews | Active since Jan 2020
18 Apr 2026, 09:36
Omoda C5 Style X – Multiple Early Faults + Severe Parts Delay After Accident – Requesting Full Replacement
I rarely ask this, but if you’re seeing this, please consider sharing it. Please tell new buyers that they are *****ed if involved in accidents! OMODA South Africa Chery South Africa Omoda&Jaecoo Global I am publicly raising a serious concern regarding my Omoda C5 Style X, which I took delivery of in December 2025. From the very first month, the vehicle had to be returned due to multiple faults. Chipped bodywork (left fender), electronic issues, and mechanical problems. This was extremely concerning for a brand new vehicle. More recently (8 March 2026), after being involved in an accident, Gqeberha Auto Body Repair Centre has informed me that repairs are delayed because the bumper is still being manufactured and parts are unavailable. For a vehicle that is barely a few months old and still under warranty, this is completely unacceptable. I am now left without a car, yet I am still paying monthly repayments, insurance, and extra daily transport costs (Uber, etc.) just to get to work. This has caused significant financial strain and disruption to my life. Despite raising this matter directly, I have not received adequate attention or resolution. We are now resorting to social media because our concerns are not being tended to. I have already logged a complaint with the Ombudsman for further escalation. Given the early faults, the current parts unavailability, the lengthy repair delays, and the ongoing financial burden, I am requesting an urgent resolution — specifically a full vehicle replacement with a new Omoda C5 (or equivalent). I purchased this vehicle in good faith expecting proper quality and after-sales support. Unfortunately, this has not been the case. Please escalate this immediately and provide a suitable solution without further delay. This matter has already been escalated to Chery Global Head Office for visibility. I expect better customer service and a prompt response! #OmodaC5 #OmodaSA #CherySouthAfrica #PoorCustomerService #VehiclePartsDelay
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Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 08:39
Unhappy Omoda buyer
Unhappy omoda buyer, on the 02nd of April my brand new Omoda breakdown on my way to Limpopo. The nearest Omoda was Omoda Montana for repairs. I call omoda Montana to arrange the transport to take us home as the vehicle was broken. The Manager was very very rude and did not organize a transport for us.Do not buy Omoda if your looking to buy a vehicle it's not worthy. You will sleep in the middle of nowhere.
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Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 08:39
Unhappy Omoda buyer
Unhappy omoda buyer, on the 02nd of April my brand new Omoda breakdown on my way to Limpopo. The nearest Omoda was Omoda Montana for repairs. I call omoda Montana to arrange the transport to take us home as the vehicle was broken. The Manager was very very rude and did not organize a transport for us.Do not buy Omoda if your looking to buy a vehicle it's not worthy. You will sleep in the middle of nowhere.
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 15:00
Unhappy Omoda buyer ( PE OMODA SUCKS)
Very bad ,chase the sale and afterwards no one to assist with problems ,not even the manager or complaints department .They dont call you back , you need send 3 to 5 or even more emails to get a reply. For a new car that we bought from them for so much money the service flippen terrible .I would thought the the service will be top rated since they entering the car market and want to push the sale but its not like that. Don't believe a word they tell you about after market services because its all lies . I hope OMODA SA can address the sales people ,if not they will loose a lot of clients in the future due to bad service. I have all my emails since the day I drove out of the showroom with a brand new Omoda and the pics of my complain also .Due to the need of my car and distance I am from them and the new it all i would've thought they will handle the situation better ,but once again it shows that the buyer is nothing more then a figure for sales to them and money in the pocket.
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 15:00
Unhappy Omoda buyer ( PE OMODA SUCKS)
Very bad ,chase the sale and afterwards no one to assist with problems ,not even the manager or complaints department .They dont call you back , you need send 3 to 5 or even more emails to get a reply. For a new car that we bought from them for so much money the service flippen terrible .I would thought the the service will be top rated since they entering the car market and want to push the sale but its not like that. Don't believe a word they tell you about after market services because its all lies . I hope OMODA SA can address the sales people ,if not they will loose a lot of clients in the future due to bad service. I have all my emails since the day I drove out of the showroom with a brand new Omoda and the pics of my complain also .Due to the need of my car and distance I am from them and the new it all i would've thought they will handle the situation better ,but once again it shows that the buyer is nothing more then a figure for sales to them and money in the pocket.
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