SM
Stella M
Active since Oct 2024
4
Reviews
0
Industries
Reviews
4 reviews2 weeks ago
Unacceptable Delay in Parts for New Jaecoo J5 Repair
I was involved in an accident 2 months ago with my new Jaecoo J5, and although my insurance approved the repairs shortly thereafter, I am still waiting for parts from Chery/Jaecoo to proceed with the repairs. I have escalated this matter multiple times with the customer care department, however the response and assistance received have been extremely disappointing and unhelpful. To date, there has been no urgency, accountability, or clear communication regarding when the parts will be available. I was informed that the supplier responsible is Chery Germiston, yet despite continuous follow-ups, I remain without a vehicle while still paying for it monthly. It is unacceptable for customers to experience such lengthy delays on a new vehicle due to unavailable parts. At this point, I no longer know who to escalate this matter to, as Chery has not been proactive in resolving the issue. I urgently request intervention, transparency, and a clear resolution timeline.
0 replies
1 month ago
Unacceptable Delay in Parts for New Jaecoo J5 Repair
I have been waiting for parts to repair my new Jaecoo J5 following an accident, and the delay has been unacceptable. My insurance approved repairs weeks ago, yet I am still being told parts are outstanding, with no clear timeline for resolution. I am paying for a vehicle I cannot use, while being left without proper communication or a workable solution. This is extremely disappointing for a new vehicle owner and raises serious concerns about parts availability and after-sales support. I am requesting urgent intervention, a clear update on when the parts will arrive, and a practical solution to resolve this matter.
0 replies
4 months ago
Non-Delivery of Online Order
I placed an order via the Woolworths app on 13 December 2026, which I never received. A week later, the status showed delivered, but I did not receive the parcel. I have contacted customer care multiple times since early January, yet no resolution or feedback has been provided. I was even told the package was delivered to a mall, which I did not authorise and never received. The issue is the lack of accountability and communication. I request urgent resolution.
0 replies
19 months ago
Bad experience
I scheduled an appointment at Merlin’s at Mall at Red, confirmed just 30 minutes before my arrival. However, when I arrived, I was informed that the optometrist was unavailable and I would have to do a virtual test instead—a surprise that was neither communicated in advance nor agreed upon. I waited for about five minutes, only to be told that their system was not connecting to the optometrist, so I’d need to return another day. This level of unprofessionalism, especially with a confirmed appointment, shows a lack of respect for my time and a clear failure to keep customers informed about changes in service.
0 replies
Review Distribution
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4 Star
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2 Star
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1 Star
4 (100%)