Poor Service - Poor After Service

Extremely disappointed with the after sales service from Omoda and Amoda Cape Town City.

I purchased a brand new Moda C5 on 15 April 2026, and from the day I collected the vehicle, I immediately noticed that the smash and grab window tinting had been done to a very poor standard. There were bubbles throughout the tinting, and I raised this on collection day. I was told the bubbles would “fade away,” but I clearly stated at the time that the workmanship was poor and I doubted that would happen.

More than two weeks later, the bubbles are still there exactly as I warned they would be.

The dealership acknowledged the issue and advised that the vehicle could be brought in for repairs, but when I asked for assistance with the fuel costs involved, because I live in Durbanville, far from the dealership, I was informed by Jessica that her manager, Paul, had refused any assistance and simply said no. No effort to assist, no customer care, just a flat refusal.

Why should I be out of pocket for fuel because of poor workmanship on a brand new car that was defective from day one?

To make matters worse, I still have not received my permanent number plates, and my temporary licence permit expired on 4 May 2026. This leaves me in an unacceptable position with a brand new vehicle that I may not even be able to legally drive.

I also submitted a formal complaint through the Omoda website and, after 2 days, I have received absolutely no acknowledgement, no response, and no indication that anyone even cares enough to follow up.

This raises serious concerns about Omoda’s after sales service and customer care. Buying a new car should be an exciting experience, not a frustrating battle to get basic service and accountability.

I am not asking for anything unreasonable, I am simply asking to be treated fairly as a customer who purchased a brand new vehicle.

At this point, I feel completely let down by both the dealership and the brand.