A
Aidan
Active since Feb 2022
11
Reviews
0
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Reviews
11 reviews4 weeks ago
Worst First Car Buying Experience – Broken Promises, Faulty Workmanship and No Customer Care from Omoda
My experience with Omoda and Omoda Cape Town City has honestly been one of the worst customer experiences I have ever had. This was my very first vehicle purchase, something that should have been exciting and memorable in a positive way. Instead, the entire experience has been filled with disappointment, frustration, broken promises, poor workmanship, and a complete lack of customer care. I purchased a brand new Moda C5 on 15 April 2026. From the very day I collected the vehicle, I immediately noticed that the smash and grab window tinting had been done to an extremely poor standard, with bubbles visible throughout the vehicle. I raised this immediately on collection and was told the bubbles would “fade away.” I made it very clear at the time that the workmanship already looked unacceptable and that I believed it would remain a problem. Weeks later, the tinting is STILL faulty, even after attempts to address it. What makes this even worse is that instead of properly resolving the issue and restoring confidence in the brand, I was asked to take my previous complaint post down while the vehicle still has unresolved problems. How can customers be expected to remove complaints when the issues being complained about are still not fixed? On top of this, promises were made to me regarding gifts and items that were supposedly included with the purchase of the vehicle, yet these promises were never honoured or delivered. I have also had ongoing issues with basic service and communication. I still did not receive proper support regarding fuel costs to bring the vehicle back for repairs, despite the fact that the defect existed from day one on a brand new vehicle. I was informed by Jessica that her manager, Paul, refused any assistance outright. To make matters worse, my permanent number plates were delayed while my temporary permit expired, creating even more stress and inconvenience. The biggest disappointment here is not just the faulty tinting or the missing promises, it is the complete lack of accountability, empathy, and after sales care shown to a customer who has just spent a significant amount of money on a brand new vehicle. At this stage, this entire experience has completely ruined what should have been a proud milestone for me as a first time vehicle buyer. Honestly, I feel so disappointed and exhausted by this process that I genuinely feel Omoda should simply take their vehicle back and let me walk away from this nightmare experience altogether. I expected professionalism, quality, and customer care from a new vehicle dealership and brand. Unfortunately, what I received was the exact opposite.
0 replies
4 weeks ago
Worst First Car Buying Experience – Broken Promises, Faulty Workmanship and No Customer Care from Omoda
My experience with Omoda and Omoda Cape Town City has honestly been one of the worst customer experiences I have ever had. This was my very first vehicle purchase, something that should have been exciting and memorable in a positive way. Instead, the entire experience has been filled with disappointment, frustration, broken promises, poor workmanship, and a complete lack of customer care. I purchased a brand new Moda C5 on 15 April 2026. From the very day I collected the vehicle, I immediately noticed that the smash and grab window tinting had been done to an extremely poor standard, with bubbles visible throughout the vehicle. I raised this immediately on collection and was told the bubbles would “fade away.” I made it very clear at the time that the workmanship already looked unacceptable and that I believed it would remain a problem. Weeks later, the tinting is STILL faulty, even after attempts to address it. What makes this even worse is that instead of properly resolving the issue and restoring confidence in the brand, I was asked to take my previous complaint post down while the vehicle still has unresolved problems. How can customers be expected to remove complaints when the issues being complained about are still not fixed? On top of this, promises were made to me regarding gifts and items that were supposedly included with the purchase of the vehicle, yet these promises were never honoured or delivered. I have also had ongoing issues with basic service and communication. I still did not receive proper support regarding fuel costs to bring the vehicle back for repairs, despite the fact that the defect existed from day one on a brand new vehicle. I was informed by Jessica that her manager, Paul, refused any assistance outright. To make matters worse, my permanent number plates were delayed while my temporary permit expired, creating even more stress and inconvenience. The biggest disappointment here is not just the faulty tinting or the missing promises, it is the complete lack of accountability, empathy, and after sales care shown to a customer who has just spent a significant amount of money on a brand new vehicle. At this stage, this entire experience has completely ruined what should have been a proud milestone for me as a first time vehicle buyer. Honestly, I feel so disappointed and exhausted by this process that I genuinely feel Omoda should simply take their vehicle back and let me walk away from this nightmare experience altogether. I expected professionalism, quality, and customer care from a new vehicle dealership and brand. Unfortunately, what I received was the exact opposite.
0 replies
1 month ago
Poor Service - Poor After Service
Extremely disappointed with the after sales service from Omoda and Amoda Cape Town City. I purchased a brand new Moda C5 on 15 April 2026, and from the day I collected the vehicle, I immediately noticed that the smash and grab window tinting had been done to a very poor standard. There were bubbles throughout the tinting, and I raised this on collection day. I was told the bubbles would “fade away,” but I clearly stated at the time that the workmanship was poor and I doubted that would happen. More than two weeks later, the bubbles are still there exactly as I warned they would be. The dealership acknowledged the issue and advised that the vehicle could be brought in for repairs, but when I asked for assistance with the fuel costs involved, because I live in Durbanville, far from the dealership, I was informed by Jessica that her manager, Paul, had refused any assistance and simply said no. No effort to assist, no customer care, just a flat refusal. Why should I be out of pocket for fuel because of poor workmanship on a brand new car that was defective from day one? To make matters worse, I still have not received my permanent number plates, and my temporary licence permit expired on 4 May 2026. This leaves me in an unacceptable position with a brand new vehicle that I may not even be able to legally drive. I also submitted a formal complaint through the Omoda website and, after 2 days, I have received absolutely no acknowledgement, no response, and no indication that anyone even cares enough to follow up. This raises serious concerns about Omoda’s after sales service and customer care. Buying a new car should be an exciting experience, not a frustrating battle to get basic service and accountability. I am not asking for anything unreasonable, I am simply asking to be treated fairly as a customer who purchased a brand new vehicle. At this point, I feel completely let down by both the dealership and the brand.
0 replies
10 months ago
Takealot Fails to Resolve Damaged Couch Issue – Poor Service
I purchased an L-shaped couch from Takealot, and the long section (“L” part) arrived damaged. I first called on 15 August and was told by a representative, Kiara, that she would try to arrange a swap-out (replacement at the same time as collection). Since then, I have followed up multiple times, including emails yesterday, but have had no response. Despite this, Takealot scheduled collection of the couch today, without confirming that the replacement would be delivered at the same time. I refuse to return a product without receiving the replacement – I have already waited long enough for something I paid for. Collecting the entire couch without delivering the replacement is unreasonable and shows no consideration for the customer. If this issue is not resolved by close of business Friday, I am demanding: Collection of the couch, An immediate refund, and Cancellation of my Takealot More subscription. This level of service is unacceptable, and unless resolved urgently, I will take my business elsewhere. Desired outcome: Replacement delivered at the same time as collection, or a full refund if Takealot cannot honor this.
0 replies
17 months ago
Service non existing
Called in to cancellations. Clearly a lot of people cancelling their contracts because no one answers
0 replies
25 months ago
Paying for something I dont have !!! Nothing but empty promises!
Word service, bought a new car and traded in my old. The tracker was meant to be moved over, over a month ago. I paid the fees to haveit moved and gues what, my old car is still at the dealer with the tracker avout to be sold. Im still paying full premium and the fees to move the tracker yet Im sitting without a tracker, empty promises and no insurance cover if anything ahppens to my car due to the tracker not being installed in my new car. All I get is empty promises and no action
2 replies
30 months ago
Uber Theft!!!
I just took an uber, forgot my phone in the uber, I tried to phone my phone and it was ringing with no answer. I then logged a ticket with uber which sent a message to the driver. Immediately after the message was sent I tried to phone my phone again and it was then switched off which implies the driver switched off my phone after recieving the notification. Too me this looks like theft from a driver !!!!
0 replies
31 months ago
Poor service
Experiencing very poor service. I have been banking with fnb for over 16 years and I have never experienced such poor service!!! I have over and over asked FNB to put a debit order on my account so that my fees for revolving account gets deducted on the 25th of every month, I have been assured a few times now that it is active and will go off and each month it does not go off resulting in my account falling in arrears. This affects my credit score as well as the fact that I do not earn ebucks due to this error caused by FNB. I have now once again paid my account up too date however there seems to be a hold on my account and I can not transfer from the account. I have sent a message on the banking app last friday and I was advised it would be resolved within 48 hours. I called in again on monday, the first lady I spoke too was not able to assist me and I then asked her to transfer me to someone that can assist... The next reprasentative seemed to be helpful and said they would raise this with the right department and it should be sorted out within 48 hours. It is now Thrusday... I called in again to follow up and no one could give me any answers, I then asked to be transferred to the correct department, after the transfer I got transfered again the person who answered said they cant help me so I got transfered again only to get answered by yet another staff member who said they can help me. They then transfered me again and again with me having to explain my situation each time and so it went.... I have spent over 2 hours on the phone without anyone actually being able to help me. The last call I was on hold for over 20 minutes and eventually I hung up. I am extremely frustrated, beyond frustrated!!!
1 reply
40 months ago
Poor service
Decided to go with Webafrica. As I previously worked for one of the FNO companies I had a good feeling about webafrica. Boy was I wrong. Firstly they wanted to install a new ONT box after I stated I had one. Sorting this out was an issue by it self. Then all they had to do was activate the line, I had contact numerous times to get this sorted out. After activating the line have only had speeds of 40/10 when I am paying for a 40/40, I have asked the over and over to fix this, I have been promised over and over it will be resolved yet nothing has changed. Not being able to phone someone and having to be forced to use the whatsapp service has been frustrating and nothing but empty promises. Why am I having to pay for a service they can not provide....?
0 replies
48 months ago
Worst Birthday Ever Thanks To Miway
It was the 28th of May 2022, it was my birthday. I have planned a fun evening out with my girlfriend and friends. I was hesitant to make use of the "Wedrive" take me home service Miway has to offer due to the fact that they have failed to pick us up on time on more than one occasions leaving us in dangerous situations and having to make alternative plans. On the last trip myself and my girlfriend were meant to make use of thier service thier drivers were late once again and after numerous calls we had to make our own alternative plans as the area we were in became a dangerous area to be in late at night. I expressed to the agent my concerns and anger towards the situation. An agent even phoned me later to ask me how my trip was and if I was safe. I once again in anger expressed to him that no one picked me up and that I had to make alternative plans. I requestednthat a manager phone me as I wanted to file a complaint and expremy frustration due to the situation they had left me. The miway agent assured me someone would call... No one called.... Back to my birthday... As mentioned I was hesitant to make use of miway due to previous circumstances but this time I thought I would express to them that it's my birthday and that we previously had issues and that this can't happen again. After calling them they informed me that I had no trips left in frustration once again i explained to them my last trip was canceled due to the fact that no one picked me and no one even followed up with me after the incident. I requested to speak to a manager explained what had happened previously and my frustration. The manager then assisted and agreed to arrange for us to be picked up.... I explained to the manager and agent once again what had happened in the past and that I just really do not want the same disappointment we experienced in the past. I expressed that it is my birthday and that all I wanted is to have a care free evening without hickups and to enjoy my night knowing that I will get home safe. The team assured me everything is in order and that they will not be late. I even received a Whatsapp stating confirmation of my Pick up time and address, I checked this to ensure all details were correct and it was...... About a 15 minutes before Miway was meant to pick us up and drive us home safely the manager for Miway phoned me and informed me they made a mistake and booked the drivers on the wrong times.... There was no drivers coming. He informed us there were no available drivers to pick us up... It was 2:30 am and as we were speaking to the miway manager security vehicles stopped to inform us that it was dangeto be in the area outside at that time. The manager confirmed he could hear the security guard. I expressed my anger and disappointment, what was meant to be a fun, happy evening out to celebrate my bohad now turned into a nightmare. Stranded in Kloof Street early hours in the morning is no place to be for a young couple... The miway manager suggested he could give us Uber vouchers to get home but I was not happy leaving my car there as I felt it was not safe to do so. The manager then arranged for a tow truck to then come pick us up. We had to wait on the streets of cape Town in the early morning hours... Alone... 3:40 am a flat bed was finally there and lifted my car up, myself and my girlfriend was forced by the situation to drive with the tow truck driver and his friend in thier truck to take us home. We were forced to sit 4 people in the front which I'm sure is illegal as well as it was uncomfortable and not a situation I was happy to put my girlfriend in on the night of my birthday We eventually got home safe after a night of stress and drama. The miway manager called to find out if we got home, I confirmed we did. I also stated and expressed my anger and upset and that I wanted to take this further. The next day I expected a call from management but just as before no one ever called.... I am extremely disappointed in the service of Miway and the unsafe circumstances I have been left in due to thier negligence. I do not recommend anyone make use of this service as it is unreliable to do so. I am currently looking for a nother insurance company as this one has left me out in the streets
1 reply
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)