Unacceptable Delay in Parts for New Jaecoo J5 Repair

I have been waiting for parts to repair my new Jaecoo J5 following an accident, and the delay has been unacceptable. My insurance approved repairs weeks ago, yet I am still being told parts are outstanding, with no clear timeline for resolution.

I am paying for a vehicle I cannot use, while being left without proper communication or a workable solution. This is extremely disappointing for a new vehicle owner and raises serious concerns about parts availability and after-sales support.

I am requesting urgent intervention, a clear update on when the parts will arrive, and a practical solution to resolve this matter.