CV
Cheslin V
Active since Sep 2022
2
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Reviews
2 reviews1 month ago
Omoda C5 Style X – Multiple Early Faults + Severe Parts Delay After Accident – Requesting Full Replacement
I rarely ask this, but if you’re seeing this, please consider sharing it. Please tell new buyers that they are *****ed if involved in accidents! OMODA South Africa Chery South Africa Omoda&Jaecoo Global I am publicly raising a serious concern regarding my Omoda C5 Style X, which I took delivery of in December 2025. From the very first month, the vehicle had to be returned due to multiple faults. Chipped bodywork (left fender), electronic issues, and mechanical problems. This was extremely concerning for a brand new vehicle. More recently (8 March 2026), after being involved in an accident, Gqeberha Auto Body Repair Centre has informed me that repairs are delayed because the bumper is still being manufactured and parts are unavailable. For a vehicle that is barely a few months old and still under warranty, this is completely unacceptable. I am now left without a car, yet I am still paying monthly repayments, insurance, and extra daily transport costs (Uber, etc.) just to get to work. This has caused significant financial strain and disruption to my life. Despite raising this matter directly, I have not received adequate attention or resolution. We are now resorting to social media because our concerns are not being tended to. I have already logged a complaint with the Ombudsman for further escalation. Given the early faults, the current parts unavailability, the lengthy repair delays, and the ongoing financial burden, I am requesting an urgent resolution — specifically a full vehicle replacement with a new Omoda C5 (or equivalent). I purchased this vehicle in good faith expecting proper quality and after-sales support. Unfortunately, this has not been the case. Please escalate this immediately and provide a suitable solution without further delay. This matter has already been escalated to Chery Global Head Office for visibility. I expect better customer service and a prompt response! #OmodaC5 #OmodaSA #CherySouthAfrica #PoorCustomerService #VehiclePartsDelay
0 replies
45 months ago
Pay back my money!
Tomorrow will be exactly 30-days since I logged a refund with them. According to their system my area was covered, I even got in touch with their sales department to confirm and made the purchase on that call. The following day I received an email stating that my area is not covered and immediately got in touch with them via whatsapp requesting the refund. To date I spoke to no less than 4 agents about the same issue. Your 14-day turn around time is BS! To date I've been asked to submit bank statements to prove that I did not receive it and I did but this wasn't even reviewed because again I was told the credit was processed, processed to where!?
1 reply
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