Active since Jun 2014
This company drivers are the worse I've ever experienced .They unfriendly ,have no phone manners and swear at customers .It happened to my wife and me more then 3 times and the cherry on the cake is that the OPS Manager don't or cant discipline them or have a I don't care attitude, reason for saying this is , I've emailed him and he never rep**** or call me.
Very bad ,chase the sale and afterwards no one to assist with problems ,not even the manager or complaints department .They dont call you back , you need send 3 to 5 or even more emails to get a reply. For a new car that we bought from them for so much money the service flippen terrible .I would thought the the service will be top rated since they entering the car market and want to push the sale but its not like that. Don't believe a word they tell you about after market services because its all lies . I hope OMODA SA can address the sales people ,if not they will loose a lot of clients in the future due to bad service. I have all my emails since the day I drove out of the showroom with a brand new Omoda and the pics of my complain also .Due to the need of my car and distance I am from them and the new it all i would've thought they will handle the situation better ,but once again it shows that the buyer is nothing more then a figure for sales to them and money in the pocket.
I serender one of my policy's more then 2 months back, filled in all paper work and up until today I never received any feedback. If you call the call Centre you dont get answers and if they answer they can't help you, they transfer pour call from the on department to the other, I maile them but they don't reply on my emails. This service is really bad for a big company like OLD MUTUAL with high values and standards. Can anyone tell me what I can do just to get a response from them?