Aquazania
Unclaimed Business
|1.5|15 Reviews (last 12 months)|This business does not respond to reviews
Aquazania
Unclaimed Business
|1.5
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Aquazania receives strongly polarised feedback shaped by service delivery and account management experiences. Satisfied customers consistently mention reliable water and cooler delivery, fast replacement of damaged units, and helpful long-term service. However, a recurring theme among dissatisfied customers involves rude call centre and driver conduct, unresolved cancellation requests, incorrect or faulty units delivered, unexpected debit orders, and poor follow-up from named account representatives. Many reviewers also describe difficulty escalating issues and feeling ignored when emailing management or requesting refunds and corrections.
Performance(last 12 months):
Trustindex Rating
2.4TrustIndex
2.4
Review Distribution
1.5|15 Reviews
Jul '25 - Jun '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 06:10
Bad service - paying for dispenser but no water received
Good day, I would like to formally raise a complaint regarding the service I have received from Aqazania. I initially showed interest in renting a water dispenser and filtered water, after which I received a call offering me a one-week free trial. I accepted the offer, and the dispenser was delivered the following day, which was a Friday. After the trial period, I signed a contract where I agreed to pay rental for the dispenser and also take a minimum of two or more bottles of water monthly in order to receive the dispenser at a discounted rental rate. For the month of May, I placed an order for 3 bottles of water. The delivery was supposed to take place the following Friday, however, we are now on the 18th of May and three Fridays have already passed without any delivery being made. Each time I follow up, I am told that someone is “following up” or that delivery will take place on Monday, but nothing happens. This situation is extremely frustrating because: I am now liable for monthly rental charges despite not receiving the water. According to the agreement, I may also be charged for empty bottles not being returned within the same month, even though I have not received replacement water. I have continuously followed up, yet no proper resolution or delivery has taken place. At this point, I am concerned that I am being unfairly billed for a service that has not been properly provided. I request that this matter be resolved urgently by: Delivering the outstanding 3 bottles immediately, or Suspending all billing and charges until service delivery is fulfilled. Guidance to a solution for having to return 3 empties before the end of the month, but receiving water almost at the end of the mont (if I will receive it) Please treat this as an urgent complaint and provide feedback as soon as possible.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 06:10
Bad service - paying for dispenser but no water received
Good day, I would like to formally raise a complaint regarding the service I have received from Aqazania. I initially showed interest in renting a water dispenser and filtered water, after which I received a call offering me a one-week free trial. I accepted the offer, and the dispenser was delivered the following day, which was a Friday. After the trial period, I signed a contract where I agreed to pay rental for the dispenser and also take a minimum of two or more bottles of water monthly in order to receive the dispenser at a discounted rental rate. For the month of May, I placed an order for 3 bottles of water. The delivery was supposed to take place the following Friday, however, we are now on the 18th of May and three Fridays have already passed without any delivery being made. Each time I follow up, I am told that someone is “following up” or that delivery will take place on Monday, but nothing happens. This situation is extremely frustrating because: I am now liable for monthly rental charges despite not receiving the water. According to the agreement, I may also be charged for empty bottles not being returned within the same month, even though I have not received replacement water. I have continuously followed up, yet no proper resolution or delivery has taken place. At this point, I am concerned that I am being unfairly billed for a service that has not been properly provided. I request that this matter be resolved urgently by: Delivering the outstanding 3 bottles immediately, or Suspending all billing and charges until service delivery is fulfilled. Guidance to a solution for having to return 3 empties before the end of the month, but receiving water almost at the end of the mont (if I will receive it) Please treat this as an urgent complaint and provide feedback as soon as possible.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Apr 2026, 10:11
BAD SERVICE & DRIVERS AQUAZZZZZZZZZZ
This company drivers are the worse I've ever experienced .They unfriendly ,have no phone manners and swear at customers .It happened to my wife and me more then 3 times and the cherry on the cake is that the OPS Manager don't or cant discipline them or have a I don't care attitude, reason for saying this is , I've emailed him and he never rep**** or call me.
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Anonymous
1 reviews | Active since Jan 2020
27 Apr 2026, 10:11
BAD SERVICE & DRIVERS AQUAZZZZZZZZZZ
This company drivers are the worse I've ever experienced .They unfriendly ,have no phone manners and swear at customers .It happened to my wife and me more then 3 times and the cherry on the cake is that the OPS Manager don't or cant discipline them or have a I don't care attitude, reason for saying this is , I've emailed him and he never rep**** or call me.
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Anonymous
1 reviews | Active since Jan 2020
16 Feb 2026, 10:51
Great service from the Aquazania team
Just wanted to compliment these guys for the great service they provide. I have had a water cooler and water rental with them for a few years now. They are always reliable with their delivery and always help even if it is a last minute request to deliver additional water. My cooler was also damaged after a few years of use and was replaced within 2 days of requesting a new. Thank you very much guys, keep up the great work.
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Anonymous
1 reviews | Active since Jan 2020
16 Feb 2026, 10:51
Great service from the Aquazania team
Just wanted to compliment these guys for the great service they provide. I have had a water cooler and water rental with them for a few years now. They are always reliable with their delivery and always help even if it is a last minute request to deliver additional water. My cooler was also damaged after a few years of use and was replaced within 2 days of requesting a new. Thank you very much guys, keep up the great work.
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Anonymous
1 reviews | Active since Jan 2020
28 Jan 2026, 12:01
********* behaviour
Terrible accounts / customer service from Megan. You arrange a payment plan just to receive a legal letter with R600 fees added to it. What is the point of a payment arrangement then? I refuse to pay your added fees - you pay it. You employed them. Account is settled in two months instead of the 4 as agreed.
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Anonymous
1 reviews | Active since Jan 2020
28 Jan 2026, 12:01
********* behaviour
Terrible accounts / customer service from Megan. You arrange a payment plan just to receive a legal letter with R600 fees added to it. What is the point of a payment arrangement then? I refuse to pay your added fees - you pay it. You employed them. Account is settled in two months instead of the 4 as agreed.
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 16:23
Return my money
I have send an email canceling my account with AQUAZANIA in November. I have sent emails too and I’m shocked to see them debit me again now in January 2026. I have sent emails to [email protected] and [email protected] They both ignored my cancellation in November after I told them I’m giving them one month notice. I have sent an email both asking they refund me back as I don’t understand why the debited me.
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 16:23
Return my money
I have send an email canceling my account with AQUAZANIA in November. I have sent emails too and I’m shocked to see them debit me again now in January 2026. I have sent emails to [email protected] and [email protected] They both ignored my cancellation in November after I told them I’m giving them one month notice. I have sent an email both asking they refund me back as I don’t understand why the debited me.
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Anonymous
1 reviews | Active since Jan 2020
21 Nov 2025, 06:51
Useless *********** Company
Please do not do business with this **** of a company. So our water is finished, they can only deliver in four days. Must we now drink municipal water for four days. Don't think so. I am of the opinion that this is a **** of a company. *********** service. They must come and remove their machine from our house we will find a more competent company
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
21 Nov 2025, 06:51
Useless *********** Company
Please do not do business with this **** of a company. So our water is finished, they can only deliver in four days. Must we now drink municipal water for four days. Don't think so. I am of the opinion that this is a **** of a company. *********** service. They must come and remove their machine from our house we will find a more competent company
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Replies (0)