RA
Rochenke A
Active since Jul 2018
24
Reviews
0
Industries
Reviews
24 reviews4 weeks ago
Bad service - paying for dispenser but no water received
Good day, I would like to formally raise a complaint regarding the service I have received from Aqazania. I initially showed interest in renting a water dispenser and filtered water, after which I received a call offering me a one-week free trial. I accepted the offer, and the dispenser was delivered the following day, which was a Friday. After the trial period, I signed a contract where I agreed to pay rental for the dispenser and also take a minimum of two or more bottles of water monthly in order to receive the dispenser at a discounted rental rate. For the month of May, I placed an order for 3 bottles of water. The delivery was supposed to take place the following Friday, however, we are now on the 18th of May and three Fridays have already passed without any delivery being made. Each time I follow up, I am told that someone is “following up” or that delivery will take place on Monday, but nothing happens. This situation is extremely frustrating because: I am now liable for monthly rental charges despite not receiving the water. According to the agreement, I may also be charged for empty bottles not being returned within the same month, even though I have not received replacement water. I have continuously followed up, yet no proper resolution or delivery has taken place. At this point, I am concerned that I am being unfairly billed for a service that has not been properly provided. I request that this matter be resolved urgently by: Delivering the outstanding 3 bottles immediately, or Suspending all billing and charges until service delivery is fulfilled. Guidance to a solution for having to return 3 empties before the end of the month, but receiving water almost at the end of the mont (if I will receive it) Please treat this as an urgent complaint and provide feedback as soon as possible.
0 replies
2 months ago
Difficulty resolving a refund
I bought something using PayJust now. When the item came it was incorrect and I already resolved this with the supplier, It has been returned and refund, however my money is in my PayJustNow wallet. I had to purchase the correct item and used a different payment method and I cannot transfer the money from my wallet. It gives me an error saying that my account is not verified. However when I contact them via chat assistance they respond but when inform them about the issue the chat assistance don't respond.
0 replies
13 months ago
Continuous Harassment from Norton - Lambrianos with no assitance to resolve.
I am being harass from Norton with constant emails that my Vodacom account will be block for non-payment. Firstly the email that they send me is address to a Mr Mataba, then the account number and reference number is not mine. So I phone and the lady tells me that because its not address to me but it came to my email of course its for me. When I told her, no you cannot say that, she insist its a typing error and I should no its for me. I then tried to explain to her this cannot be. I acknowledge I have a Vodacom account but I am not Mrs Mataba, she then ask me if I'm shouting at her, I says no, and she goes again, are you shouting, I then keep quiet because clearly my voice is to loud for her. And when I start talking again she says please just be polite stop shouting. Where is the customer service? I just put the phone down because clearly the aim is not to resolve the account.
0 replies
17 months ago
Webafrica / Octotel - Poor service
My internet connection has been unstable since yesterday, and whenever I try to reach out for support, the responses in the WhatsApp chat take an entire day. This issue was also present last weekend. I’m currently without internet access, yet I'm still paying for my subscription.
0 replies
23 months ago
Nimble quick to send letters of handover with NO INFORMATION! I DONT HAVE ANY OUTSTANDING ACCOUNTS WITH CELL C!
This is another complaint about Nimble (although its not regarding the same account as before) I received another letter from Nimble to say now I owe someone else (Cell C) The same thing happened with Home Choice and I long timed paid them. Now they are saying I owe CELL C. I do not have record of any other CELL C Account as I just recently cancelled my only cell c account I had. The contract was expired so there was only 1 month notice. I dont have emails or calls from CELL C for anything else and I am 150% sure I dont have more accounts with them. The problem is when you try to contact Nimble they don't answer. The statement they send to me I cannot open using the password they supply. They are not sending me any info from Cell C, Just that i owe them with a nimble letter. It is horrible to have these people on your backs but they not able to be reached! With my Homechoice account I had to log a dispute with credit bureau as I long time paid, that has been resolved now after many months, and here we go again??????
1 reply
25 months ago
Cell C customer care cancellations department not able to cancel for 3 weeks now
I have a cell c contract which expired and I am now on a month to month. I am struggling for three weeks now to cancel. First I phone and they tell me to go into the branch. Then I go into the branch and the lady tells me sorry you have to call in. I have been trying to call in and when they put me through to cancellations department the operator says the department having some technical issues. How do I cancel if nobody wants to assist but I will just have to Continue pay because Cell C is not cancelling ??
1 reply
25 months ago
Not getting hold of MTN
I app**** online for a contract however I used my capitec bank account which is still on my married surname, I was concerned that this may be an issue but the lady told me to do so because I recently changed from my 10+ year bank to another bank and the account is open less than 3 months. I received an sms to say that the authentication failed and I should chat to the agent. no one has called me back or I am not getting through to MTN to understand and resolve so we can continue with the application.
0 replies
26 months ago
Takealot delivery
Unhappy with delivery service of recent order. I ordered from Take alot more than a week ago. So nobody phoned to arrange what time they will deliver my order and at the time when they arrived I were not home (yesterday) . I asked them to deliver later the morning yesterday or the next day which is today and now I am receiving a message stating unavailable to deliver. Returning to warehouse. I am already waiting for tis order more than a week? And i specially made arrangements to be home today for the order to be delivered.
0 replies
27 months ago
Experian SA *********** service.
It seems like Experian, only responds to hello-peter reviews. This query/dispute is ongoing and they do not respond to my emails. They only respond when I log a review on here, they will tell me what they need or how the cannot help me, When I send the documentation or email they do not respond again. They keep on telling me they need a paid up letter which I sent to them. My home choice account which is paid up in 2022 is still showing in arears and affecting my credit score. Can someone that is competent please be allocated to this query that will actually resolve it? When I try to phone I am not getting through.
1 reply
27 months ago
Statement not enough documentation for Experian to remove my flag, After A year still struggling
I don't know what to do anymore. I have already logged disputes about this but its not getting resolved. Homechoice handed me over to Nimble Group and Nimble Group uses SSDA to collect for them. I then got a settlement amount which I paid to SSDA and they only send me an email to say amount received and a statement showing that I don't owe anything anymore. Homechoice still reflects as arrears after more than a year of payment and SSDA Say Nible should removed my flag, Homechoice say the account is not with them anymore. Experian requires Homechoice paid up letter and dont want to accept the statement showing that I don't owe anything, and Nimble also dont send a paid up letter. How do I get this off my credit record if NO-One is willing to send me what Experian needs?
3 replies
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1 (4.166666666666667%)
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22 (91.66666666666667%)