Discovery Corporate & Employee Benefits
Verified Business
|1.8|32 Reviews (last 12 months)|Responds in 28h 2m
Discovery Corporate & Employee Benefits
Verified Business
|1.8
32 Reviews (last 12 months)
Responds in 28h 2m
AI Review Summary
Based on recent customer reviews, Discovery Corporate & Employee Benefits is drawing significant frustration from members trying to access retirement, provident, pension, and education policy payouts. A recurring theme is prolonged delays, poor communication, and customers feeling transferred between departments without resolution. Many describe emotional and financial strain while waiting for funds, with claims of misleading information from consultants. On the positive side, customers consistently mention standout individual agents whose knowledge, follow-through, and warmth provide rare bright spots in an otherwise difficult claims experience.
Performance(last 12 months):
Trustindex Rating
3.6Ranked In Other
#8Reply Time
28h 2mNPS Score
-24Unlikely
Replied to 85% of negative reviews
Reply time on negative reviews: 35h 35m
TrustIndex
3.6
Ranking
#8
in Other
Reply Time
28h 2m
NPS Score
-24
Recommended: Unlikely
Replied to 85% of negative reviews
Reply time on negative reviews: 35h 35m
Review Distribution
1.8|32 Reviews
Sep '25 - Aug '26
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nosipho N
1 reviews | Active since May 2026
20 May 2026, 14:07
PAY OUT TIME
I claimed for my two pot and I won’t lie the claiming process was quick but after everything they needed and claim was completed they no longer answer emails or calls when they have to pay out , the date they gave me has long passed but nothing has happened when you send an email it’s ignored im still waiting for my payout even after the day they said the money wil be paid has been long overdue. No TCF at all
Helpful (0)
|Replies (1)NN
Nosipho N
1 reviews | Active since May 2026
20 May 2026, 14:07
PAY OUT TIME
I claimed for my two pot and I won’t lie the claiming process was quick but after everything they needed and claim was completed they no longer answer emails or calls when they have to pay out , the date they gave me has long passed but nothing has happened when you send an email it’s ignored im still waiting for my payout even after the day they said the money wil be paid has been long overdue. No TCF at all
0
Replies (1)LK
Liyakath K
1 reviews | Active since Apr 2026
28 Apr 2026, 14:38
Discovery chooses money over a person's right
I am insured on one of their employees life policies as a dependant. Called them up to say I no longer consent to be covered on this person's policy but Justin kept repeating himself and not much help. He eventually gave another number to call and I spoke to Surprise. I am told that only the policy holder can remove me from the policy and not anyone else! So even after I am telling you I do not wish to be on this person's policy, I am requesting you to remove me as I am not comfortable being covered and this person gaining cash benefits from my death you still refuse!!! It is my right to choose whetger or not I want to be covered and by whom. You want to keep deducting money and tell me I have no option but to remain on the policy until the policyholder removes me!!?? The 'policyholder'and I do not speak and ofcourse she would want to benefit from my death but I do not want that! The fact that you are refusing my instruction to be removed is unnerving.
Helpful (0)
|Replies (0)LK
Liyakath K
1 reviews | Active since Apr 2026
28 Apr 2026, 14:38
Discovery chooses money over a person's right
I am insured on one of their employees life policies as a dependant. Called them up to say I no longer consent to be covered on this person's policy but Justin kept repeating himself and not much help. He eventually gave another number to call and I spoke to Surprise. I am told that only the policy holder can remove me from the policy and not anyone else! So even after I am telling you I do not wish to be on this person's policy, I am requesting you to remove me as I am not comfortable being covered and this person gaining cash benefits from my death you still refuse!!! It is my right to choose whetger or not I want to be covered and by whom. You want to keep deducting money and tell me I have no option but to remain on the policy until the policyholder removes me!!?? The 'policyholder'and I do not speak and ofcourse she would want to benefit from my death but I do not want that! The fact that you are refusing my instruction to be removed is unnerving.
0
Replies (0)LM
Lerato M
1 reviews | Active since Mar 2019
10 Apr 2026, 08:21
Discovery not helping with withdrawal and causing financial abuse leading to stress and depression
About 8 weeks ago I called discovery to get assistance on how to withdraw my pension fund as I have resigned from my job and am without an income. I got referred to Andre Greyling whom I was told is my broker, I then contacted him, he confirmed that he is indeed the broker I am assigned to and said he will handle my case with urgency, we had a teams meeting and he requested i send him my claim forms and he said he will submit them, I have ben trying to get the status of my claim from him to no avail, it’s been over 6 weeks and the money should been paid out by now becaue I am without an income and my bills are piling up with intrest, this has caused me mental breakdown, stress and depression because it affects my lively hood. Why am i dealing with such unnecessary delays and unprofessional from their esteemed brokers? I need thi money asap. I need this escalated and treated with outmost urgency before something worse happens to me, I am tired of dealing with creditors when I have money being delayed by a lack of assistance from Discovey
Helpful (0)
|Replies (1)LM
Lerato M
1 reviews | Active since Mar 2019
10 Apr 2026, 08:21
Discovery not helping with withdrawal and causing financial abuse leading to stress and depression
About 8 weeks ago I called discovery to get assistance on how to withdraw my pension fund as I have resigned from my job and am without an income. I got referred to Andre Greyling whom I was told is my broker, I then contacted him, he confirmed that he is indeed the broker I am assigned to and said he will handle my case with urgency, we had a teams meeting and he requested i send him my claim forms and he said he will submit them, I have ben trying to get the status of my claim from him to no avail, it’s been over 6 weeks and the money should been paid out by now becaue I am without an income and my bills are piling up with intrest, this has caused me mental breakdown, stress and depression because it affects my lively hood. Why am i dealing with such unnecessary delays and unprofessional from their esteemed brokers? I need thi money asap. I need this escalated and treated with outmost urgency before something worse happens to me, I am tired of dealing with creditors when I have money being delayed by a lack of assistance from Discovey
0
Replies (1)BM
Blondie M
1 reviews | Active since Jan 2024
9 Apr 2026, 13:48
Retirement payout taking forever and pensioner starving!
It is with a sad heart that I write this review. After months of my mother trying to get a payout from her Retirement funds, all she gets is the run around and there is always an extension on the time when she will receive her funds. My mothet retired in December 2025 as she has reached her desired retirement age of 65 but, to date, she has not received the money that she worked for her entire life and is with Discovery. We have been to Discovery at Sandton where we were assigned a Broker; who knew that we needed that? And had we not gone there, when was this going to happen? And now, the Broker says that the money cannot be paid out in a lump sum, another surprise. We wait for him to do what he is doing and now, three weeks down the line; my mother is being told that they only received the forms to process payments yesterday morning and the process will take uo to six weeks. From December and now another six weeks? What does Discovery think that a retired old lady is surviving on all along? Why are retirement funds not ready when the person the stipulated retirement age on the agreement with its members? Do these money actually get paid out to the people who have been saving for a comfortable retirement because there is no comfortable retirement if this is the case. Elderly people are given stories and been made to run from pillar to post to get their payouts. This all looks like an operation not to pay those funds at all. It has taken way too long and there is no resolution, just promises. I would not reccommend that anyone invest with your company in any way if asked to do so. The worst service to a pensioner with no income. What then?
Helpful (0)
|Replies (1)BM
Blondie M
1 reviews | Active since Jan 2024
9 Apr 2026, 13:48
Retirement payout taking forever and pensioner starving!
It is with a sad heart that I write this review. After months of my mother trying to get a payout from her Retirement funds, all she gets is the run around and there is always an extension on the time when she will receive her funds. My mothet retired in December 2025 as she has reached her desired retirement age of 65 but, to date, she has not received the money that she worked for her entire life and is with Discovery. We have been to Discovery at Sandton where we were assigned a Broker; who knew that we needed that? And had we not gone there, when was this going to happen? And now, the Broker says that the money cannot be paid out in a lump sum, another surprise. We wait for him to do what he is doing and now, three weeks down the line; my mother is being told that they only received the forms to process payments yesterday morning and the process will take uo to six weeks. From December and now another six weeks? What does Discovery think that a retired old lady is surviving on all along? Why are retirement funds not ready when the person the stipulated retirement age on the agreement with its members? Do these money actually get paid out to the people who have been saving for a comfortable retirement because there is no comfortable retirement if this is the case. Elderly people are given stories and been made to run from pillar to post to get their payouts. This all looks like an operation not to pay those funds at all. It has taken way too long and there is no resolution, just promises. I would not reccommend that anyone invest with your company in any way if asked to do so. The worst service to a pensioner with no income. What then?
0
Replies (1)MB
Martin B
1 reviews | Active since May 2017
7 Apr 2026, 14:23
DISCOVERY TWO POT WITHDRAWAL - ZERO CUSTOMER SERVICE
DISCOVERY TWO-POT WITHDRAWAL – ZERO CUSTOMER SERVICE I submitted my claim on 3 March 2026 and have still not received any feedback. The chatbot is completely useless, and every time I manage to get through to someone on the phone , I’m just transferred from one person to another with no resolution. The system shows a pending date of 17 March 2026, yet there has been no communication or update since then. This level of service is extremely frustrating and disappointing. I’m hoping that leaving this review will finally prompt someone to contact me and provide the assistance I’ve been waiting for.
Helpful (0)
|Replies (1)MB
Martin B
1 reviews | Active since May 2017
7 Apr 2026, 14:23
DISCOVERY TWO POT WITHDRAWAL - ZERO CUSTOMER SERVICE
DISCOVERY TWO-POT WITHDRAWAL – ZERO CUSTOMER SERVICE I submitted my claim on 3 March 2026 and have still not received any feedback. The chatbot is completely useless, and every time I manage to get through to someone on the phone , I’m just transferred from one person to another with no resolution. The system shows a pending date of 17 March 2026, yet there has been no communication or update since then. This level of service is extremely frustrating and disappointing. I’m hoping that leaving this review will finally prompt someone to contact me and provide the assistance I’ve been waiting for.
0
Replies (1)DM
DD
Delisile D
1 reviews | Active since Dec 2022
24 Mar 2026, 19:53
URGENT: Outstanding Educational Plan Claim - Immediate Attention Required
I'm writing to express extreme dissatisfaction and frustration at the complete lack of communication regarding my educational plan claim submitted on 26 January 2026 and follow up email sent on the 18th of March 2026. It's unacceptable that I've been left without any update or feedback for so long.For the past three years ive gone through the same issues having to lodge complaints before the claim is finalized. I demand a prompt response regarding the status of my claim and an explanation for this inexcusable delay. If I do not receive a satisfactory response immediately, I will be forced to escalate this matter further. As the complaints department has ignored my email i will now have to send email to people higher up so i can get the attention that i wan***** a pity that the person who took out the educational plan has passed on and his vision for his kids to get a better education even in his absence is all in vain.
Helpful (0)
|Replies (1)DD
Delisile D
1 reviews | Active since Dec 2022
24 Mar 2026, 19:53
URGENT: Outstanding Educational Plan Claim - Immediate Attention Required
I'm writing to express extreme dissatisfaction and frustration at the complete lack of communication regarding my educational plan claim submitted on 26 January 2026 and follow up email sent on the 18th of March 2026. It's unacceptable that I've been left without any update or feedback for so long.For the past three years ive gone through the same issues having to lodge complaints before the claim is finalized. I demand a prompt response regarding the status of my claim and an explanation for this inexcusable delay. If I do not receive a satisfactory response immediately, I will be forced to escalate this matter further. As the complaints department has ignored my email i will now have to send email to people higher up so i can get the attention that i wan***** a pity that the person who took out the educational plan has passed on and his vision for his kids to get a better education even in his absence is all in vain.
0
Replies (1)CL
Candice L
1 reviews | Active since Sept 2020
23 Mar 2026, 16:26
Ive had it with discovery and their lies
I am absolutely disgusted by the poor customer service and being mislead from 3 consultants at Discovery. I have made a claim for the full cash component to be paid out. I am also no longer with the employer who I was covered under. They are refusing to pay me out after misleading me and saying I should expect payment around this week. They're stating the funds must stay with them or be moved. I specifically chose full cash withdrawal on the form. They're now lying and saying no one told me I was going to get a cash pay out, after 3 consultatants said you can claim from your savings component and recieve the balance of your retirement component. I was promised updates from all 3 consultants by 3pm on each occasion and found myself once again cjasing after feedback hence i was advised by Nolo Enele that feedback was sent 11:45am which is once again not what i had been advised by tge previouse 3 people. The service is beyond the words of poor and disapointment i can discribe hence i feel beyond betrayed and am not gonna let this slide cause you cannot play with peoples lives, emotions and finamces like this with lies. Every claim ive ever made with discovery is always a brickwall. Reason of resignation too was constantly getting sick multlple surgeries and claiming from sever illness benifit to regected hence thats another cost now this. I no longer have any of their products but was forced to take retirement with them due to company policies. Fix this or I'm presenting the evidence and case in court.
Helpful (0)
|Replies (1)CL
Candice L
1 reviews | Active since Sept 2020
23 Mar 2026, 16:26
Ive had it with discovery and their lies
I am absolutely disgusted by the poor customer service and being mislead from 3 consultants at Discovery. I have made a claim for the full cash component to be paid out. I am also no longer with the employer who I was covered under. They are refusing to pay me out after misleading me and saying I should expect payment around this week. They're stating the funds must stay with them or be moved. I specifically chose full cash withdrawal on the form. They're now lying and saying no one told me I was going to get a cash pay out, after 3 consultatants said you can claim from your savings component and recieve the balance of your retirement component. I was promised updates from all 3 consultants by 3pm on each occasion and found myself once again cjasing after feedback hence i was advised by Nolo Enele that feedback was sent 11:45am which is once again not what i had been advised by tge previouse 3 people. The service is beyond the words of poor and disapointment i can discribe hence i feel beyond betrayed and am not gonna let this slide cause you cannot play with peoples lives, emotions and finamces like this with lies. Every claim ive ever made with discovery is always a brickwall. Reason of resignation too was constantly getting sick multlple surgeries and claiming from sever illness benifit to regected hence thats another cost now this. I no longer have any of their products but was forced to take retirement with them due to company policies. Fix this or I'm presenting the evidence and case in court.
0
Replies (1)