Retirement payout taking forever and pensioner starving!

It is with a sad heart that I write this review. After months of my mother trying to get a payout from her Retirement funds, all she gets is the run around and there is always an extension on the time when she will receive her funds. My mothet retired in December 2025 as she has reached her desired retirement age of 65 but, to date, she has not received the money that she worked for her entire life and is with Discovery. We have been to Discovery at Sandton where we were assigned a Broker; who knew that we needed that? And had we not gone there, when was this going to happen? And now, the Broker says that the money cannot be paid out in a lump sum, another surprise. We wait for him to do what he is doing and now, three weeks down the line; my mother is being told that they only received the forms to process payments yesterday morning and the process will take uo to six weeks. From December and now another six weeks? What does Discovery think that a retired old lady is surviving on all along? Why are retirement funds not ready when the person the stipulated retirement age on the agreement with its members? Do these money actually get paid out to the people who have been saving for a comfortable retirement because there is no comfortable retirement if this is the case. Elderly people are given stories and been made to run from pillar to post to get their payouts. This all looks like an operation not to pay those funds at all. It has taken way too long and there is no resolution, just promises. I would not reccommend that anyone invest with your company in any way if asked to do so. The worst service to a pensioner with no income. What then?