DD
Delisile D
1 reviews | Active since Dec 2022
24 Mar 2026, 19:53
URGENT: Outstanding Educational Plan Claim - Immediate Attention Required
I'm writing to express extreme dissatisfaction and frustration at the complete lack of communication regarding my educational plan claim submitted on 26 January 2026 and follow up email sent on the 18th of March 2026. It's unacceptable that I've been left without any update or feedback for so long.For the past three years ive gone through the same issues having to lodge complaints before the claim is finalized.
I demand a prompt response regarding the status of my claim and an explanation for this inexcusable delay. If I do not receive a satisfactory response immediately, I will be forced to escalate this matter further. As the complaints department has ignored my email i will now have to send email to people higher up so i can get the attention that i wan***** a pity that the person who took out the educational plan has passed on and his vision for his kids to get a better education even in his absence is all in vain.
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Discovery Corporate & Employee Benefits's replyOfficial
25 Mar 2026, 10:12Hi Delisile,
We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.
Thank you for taking our call a short while ago. As discussed, we have initiated an investigation, and feedback will be provided to you either, telephonically or via email as soon as possible.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any questions, please contact us on number ***or email ***
Regards,
Discovery Corporate and Employee Benefits
We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.
Thank you for taking our call a short while ago. As discussed, we have initiated an investigation, and feedback will be provided to you either, telephonically or via email as soon as possible.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any questions, please contact us on number ***or email ***
Regards,
Discovery Corporate and Employee Benefits
Best regards,
Discovery Corporate & Employee Benefits's reply25 Mar 2026, 10:12
Official
Hi Delisile,
We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.
Thank you for taking our call a short while ago. As discussed, we have initiated an investigation, and feedback will be provided to you either, telephonically or via email as soon as possible.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any questions, please contact us on number ***or email ***
Regards,
Discovery Corporate and Employee Benefits
We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.
Thank you for taking our call a short while ago. As discussed, we have initiated an investigation, and feedback will be provided to you either, telephonically or via email as soon as possible.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any questions, please contact us on number ***or email ***
Regards,
Discovery Corporate and Employee Benefits
Best regards,