LM
Lerato M
Active since Mar 2019
17
Reviews
0
Industries
Reviews
17 reviews4 months ago
Zero customer service, no assistance whatsoever
Customer service is zero to non existent, you are always caller number 50 and never get to speak to an agent, the live chat never get responded to. I have been a loyal client for over 8 years but the service I am getting is appalling, I need urgent assistance as I need to get my services reconnected but I am not getting any help. I guess it’s time to change the service provider.1 reply
4 months ago
Discovery not helping with withdrawal and causing financial abuse leading to stress and depression
About 8 weeks ago I called discovery to get assistance on how to withdraw my pension fund as I have resigned from my job and am without an income. I got referred to Andre Greyling whom I was told is my broker, I then contacted him, he confirmed that he is indeed the broker I am assigned to and said he will handle my case with urgency, we had a teams meeting and he requested i send him my claim forms and he said he will submit them, I have ben trying to get the status of my claim from him to no avail, it’s been over 6 weeks and the money should been paid out by now becaue I am without an income and my bills are piling up with intrest, this has caused me mental breakdown, stress and depression because it affects my lively hood. Why am i dealing with such unnecessary delays and unprofessional from their esteemed brokers? I need thi money asap. I need this escalated and treated with outmost urgency before something worse happens to me, I am tired of dealing with creditors when I have money being delayed by a lack of assistance from Discovey1 reply
5 months ago
Poor customer service as usual
Customer services is absurd, been requesting the whole morning for my internet to be restored, no assistance from technical agent, long hold on line val the phone and chat but the sales team up and running, looking for business but can’t service current clients. So frustrating. Jus reconnect my service, That’s all.2 replies
6 months ago
No assistance from sales agent at all after countless attempts, calls forever on hold.
Been trying to get assistance from Discovery Health Flexi care department for the past 7 days without any success, Over 30minutes on hold everyday trying to get assistance from a sales agent with no luck, tried getting assistance from their whatsapp line aswell, still no luck, there is never a sales agent available to assist. There’s zero to little customer service. This is bad service from such a big brand. What a struggle it has been to just get a mere flexicare medical insurance. I’m so dissatisfied and disappointed.2 replies
8 months ago
bad customer care, no support at all
Worst customer service, no assistance whatsoever, their whatsapp line is useless, you all never get an agent to respond to your queries. this is nonsense, there’s no way to contact them, this is always the case whenever I have a query. Why are they still in business. it’s so frustrating to deal with Fly.cool. Been requesting a payment link so i can pay and get my services reconnected. Ask in vain because there’s no where to get assistance. I’m so gatvol with fly.cool Vumatel4 replies
19 months ago
BEING IGONRED AND NOT FIXING MY ISSUE, DAY LIGHT *******
Vumatel doesn't care about their customers. I have been complaining about the same issue since September, with no resolution, cant get hold of them, complained here last week, still no assistance, I really wouldn't recommend vumatel to anyone. I have been ignored over and over again, I PAY EVERY MONTH WITHOUT FAIL, FOR FIBRE THAT DOESNT WORK AND KEEPS DIPPING EVERY MINUTES, I HAVE REQUESTED FOR A RE-INSTALLATION OF THE LINE, BUT NOTHING IS BEING DONE, THEY KEEP SENDING TECHNICIANS, THE CHECKS THE SAME THING OVER AND OVER, YET NOTHING IS BEING DONE,,, I FEEL ******...3 replies
19 months ago
No connection, can’t get assistance, can’t get hold of vumatel,,, no value for my money
I have been having issues with my fibre connection since September, it keeps dipping every now and again, I have been trying to resolve this since and not getting assistance at all, Can I kindly get assistance with my wifi, it keeps dipping every 5 minutes, I have been trying to get this resolved since September, I got a new vumatel box installed, I got a new router, the technicians came to check it out but still nothing seems to be resolved, I do not know what else to do, its so frustrating, cant stream anything, Im paying for wifi that isn't working. Its worse today, it doesn't even stay on for more than a minute, it dips and comes back and immediately dips again.. cant get hold of both Vumatel and Mweb, I don’t know what else to do honestly, this is such a problem, kindly assist,,,6 replies
23 months ago
fly cool,, aint cool at all, bad bad bad service.
I have had no internet connection for almost a week and I cant get any assistance from them, I have ben told on the whatsapp line that someone will assist me but no one responds to the whatsapp but a robot that jsut asks for your details and then leaves you hanging. Theres zero customer service and there isnt even a contact number that you call when theres an issue... Their service is appaling to say the least.1 reply
30 months ago
ZERO CUSTOMER SERVICE, ZERO PROFFESIONALISM, ZERO CARE. QUICK AT SIGNING UP A CLIENT AND DEBITING MONEY BUY NO SHOW WHEN ITS TIME TO RENDER THE SERVICE THEY GET PAID FOR. PATHETIC.
ZERO CUSTOMER SERVICE, ZERO PROFFESIONALISM, ZERO CARE. QUICK AT SIGNING UP A CLIENT AND DEBITING MONEY BUY NO SHOW WHEN ITS TIME TO RENDER THE SERVICE THEY GET PAID FOR. PATHETIC.5 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
17 (100%)