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Flexicare
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Flexicare members report severe and consistent dissatisfaction across nearly every aspect of the service. Members describe unanswered emails, dropped calls, refusal to refund, unauthorised debit orders, declined claims, and misleading sales information about waiting periods and coverage. Isolated positive mentions exist for a few staff members, but the overwhelming pattern points to systemic administrative breakdown and poor accountability across the business.
TrustIndex
2.3
Ranking
#24
in Medical Aid
NPS Score
-90
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Flexicare members report severe and consistent dissatisfaction across nearly every aspect of the service. Members describe unanswered emails, dropped calls, refusal to refund, unauthorised debit orders, declined claims, and misleading sales information about waiting periods and coverage. Isolated positive mentions exist for a few staff members, but the overwhelming pattern points to systemic administrative breakdown and poor accountability across the business.
The most common complaint about Flexicare, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Account Management. Members report unauthorised debit orders, double deductions, debit amounts higher than agreed, refusal to cancel memberships, and refunds delayed for weeks or months. Cancellation requests are routinely ignored while debits continue, causing financial harm and bank charges to members.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I'm very disappointed in the service I received from a consultant who assisted with my application. Named Philani Zulu under Hippo. The consultant is very unprofessional. He doesn't listen to instructions and he captures his own thing coz all that's in his mind is only getting a sale. He promised to call me back when I communicate with him via email. Incorrect debit date Dependants not captured in the medical certificate All I want is to make sure my application is cancelled. I don't want it anymore.. I trusted discovery flexi plus as a good choice. Im super disappointed
1 reviews | Active since Jan 2020
I'm very disappointed in the service I received from a consultant who assisted with my application. Named Philani Zulu under Hippo. The consultant is very unprofessional. He doesn't listen to instructions and he captures his own thing coz all that's in his mind is only getting a sale. He promised to call me back when I communicate with him via email. Incorrect debit date Dependants not captured in the medical certificate All I want is to make sure my application is cancelled. I don't want it anymore.. I trusted discovery flexi plus as a good choice. Im super disappointed
1 reviews | Active since Jan 2020
What a load of hogwash this medical insurance is. Started 2 years ago with the aim of covering chroni c medication, bloodtests and eyecare. Started with R500 a month, they upped the fee to R900 without much explanation. I still had to pay R500 for meds because...they do not cover...blah blah...and went for blood, and they rejected...after I had to go through all redtape and forms. Steer away from this insurance.....far away
1 reviews | Active since Jan 2020
What a load of hogwash this medical insurance is. Started 2 years ago with the aim of covering chroni c medication, bloodtests and eyecare. Started with R500 a month, they upped the fee to R900 without much explanation. I still had to pay R500 for meds because...they do not cover...blah blah...and went for blood, and they rejected...after I had to go through all redtape and forms. Steer away from this insurance.....far away
1 reviews | Active since Jan 2020
Flexicare is the worst. They cover absolutely nothing. The doctors are rude and they dont cover your medication. And when you want to cancel you get no response from them but they are fast to debit your money for a service that is the worst ever. I would not recommend Flexicare to anyone. Its better to pay for your medication and doctors yourself at least then you will receive assistance.
1 reviews | Active since Jan 2020
Flexicare is the worst. They cover absolutely nothing. The doctors are rude and they dont cover your medication. And when you want to cancel you get no response from them but they are fast to debit your money for a service that is the worst ever. I would not recommend Flexicare to anyone. Its better to pay for your medication and doctors yourself at least then you will receive assistance.
1 reviews | Active since Jan 2020
I am very disappointed in Flexicare. They deducted for 2 months and I canceled the services but now they tell me I can't get a refund because the 2 months they deducted is to keep the service open. I didn't even make use of any services but I have to lose over R1600. I don't think they are fair this is not what they tell you when they call to sign you up. The lady said she will email my documents and then I can go through everything and see the doctors I can use but I am still waiting for the email. Called then they say they can't give me a answer because they are only working at the call center.
1 reviews | Active since Jan 2020
I am very disappointed in Flexicare. They deducted for 2 months and I canceled the services but now they tell me I can't get a refund because the 2 months they deducted is to keep the service open. I didn't even make use of any services but I have to lose over R1600. I don't think they are fair this is not what they tell you when they call to sign you up. The lady said she will email my documents and then I can go through everything and see the doctors I can use but I am still waiting for the email. Called then they say they can't give me a answer because they are only working at the call center.
1 reviews | Active since Jan 2020
I opened the medical insurance in April 2026 , and the guy I spoke to reassured me that the medical insurance covers illness hospitalization if I were to get sick or any of my dependents. I made it clear that I want in hospitalization because I have a daughter who is still small. And he reassured me that everything is good and the nearest hospital I can go to is netcare Newmarket little did I know I would be turned away when I needed help most. I have an underlying heart condition which I found out about yesterday and if not taken care of the worst will happen, I was told to go to a state hospital because my cover doesnt cater for illness hospitalization as well as admissions , I asked the agent twice whether it offered hospitalization and he agreed. I do not know who to speak to but I need this attended to ASAP. The procedure costs at hospital want R75000 up front before anything can be done to me , where will I get that money when I need assistance now!!!! And I have been paying my premiums on time , I asked to be moved to a medical aid scheme under discovery and I am not asked to wait again for waiting periods, when I need help as in like yesterday . Flexicare is of no good and shouldn't even be an option is is USELESS and its so heart breaking that sales agents mislead you so much. I want to contact discovery head office and request for the recordings which they should have on their end and I need this sorted out
1 reviews | Active since Jan 2020
I opened the medical insurance in April 2026 , and the guy I spoke to reassured me that the medical insurance covers illness hospitalization if I were to get sick or any of my dependents. I made it clear that I want in hospitalization because I have a daughter who is still small. And he reassured me that everything is good and the nearest hospital I can go to is netcare Newmarket little did I know I would be turned away when I needed help most. I have an underlying heart condition which I found out about yesterday and if not taken care of the worst will happen, I was told to go to a state hospital because my cover doesnt cater for illness hospitalization as well as admissions , I asked the agent twice whether it offered hospitalization and he agreed. I do not know who to speak to but I need this attended to ASAP. The procedure costs at hospital want R75000 up front before anything can be done to me , where will I get that money when I need assistance now!!!! And I have been paying my premiums on time , I asked to be moved to a medical aid scheme under discovery and I am not asked to wait again for waiting periods, when I need help as in like yesterday . Flexicare is of no good and shouldn't even be an option is is USELESS and its so heart breaking that sales agents mislead you so much. I want to contact discovery head office and request for the recordings which they should have on their end and I need this sorted out
1 reviews | Active since Jan 2020
THEY ARE A ****! If you are thinking of taking the Flexicare Medical Aid, please DO NOT DO IT! They lie about the offering then when you cancel the medical aid you get run around. It has been 14 days since they said they would refund me. The service is appalling, they lie about getting you on board. DO NOT TAKE THE FLEXICARE, I will post this on all my social media to warn innocent people who are getting ****med by Discovery. I have all the emails as proof of how inadequate they are.
1 reviews | Active since Jan 2020
THEY ARE A ****! If you are thinking of taking the Flexicare Medical Aid, please DO NOT DO IT! They lie about the offering then when you cancel the medical aid you get run around. It has been 14 days since they said they would refund me. The service is appalling, they lie about getting you on board. DO NOT TAKE THE FLEXICARE, I will post this on all my social media to warn innocent people who are getting ****med by Discovery. I have all the emails as proof of how inadequate they are.
1 reviews | Active since Jan 2020
Good day Flexicare I double paid manually and a debit order was made in the same month Which is May I request a refund No results Since 2nd of May Non of my emails have been responded to I have waste all my airtime numerously Why is it a hassle to get my refund back This is my contact details 0671839348 My email [email protected] I am extremely angry because It’s basically 5000 I paid And I have not been long with you and I am experiencing poor service I am extremely angry
1 reviews | Active since Jan 2020
Good day Flexicare I double paid manually and a debit order was made in the same month Which is May I request a refund No results Since 2nd of May Non of my emails have been responded to I have waste all my airtime numerously Why is it a hassle to get my refund back This is my contact details 0671839348 My email [email protected] I am extremely angry because It’s basically 5000 I paid And I have not been long with you and I am experiencing poor service I am extremely angry
1 reviews | Active since Jan 2020
Having been with Discovery for a number of years in the past and then joining them a year ago to discover the shocking service provided on more than one occasion... Firstly my pater was on Discovery Key Care Core Plus with added benefits... I paid over a R1000 a month for her policy alone- to discover recently that they do not even assist her with a Mammogram or Ultra-Sound , for a lump in her breast. Which can be Life-Threating. We have had Issues at the Optometrist for her and the only thing they did was pay the dentist a R250 Impression Fee. In my case - I have Discovery Key Care , with Vitality which comes to R1100 per month. I have been paying over 8 months now... I had a lump in my throat with which i woke up with one Saturday Morning, I was refused help from Alberton Netcare unless i signed an acknowledgement that i would owe the Hospital over R3000 for Admission. On top of this i went to my preferred Doctor at Ackermed in Primrose- who referred me to Life - RoseAcres Hospital in Primrose for an Ultra-Sound which I paid out of Pocket R1500 for. You pay all this money every month , for them to simply cover a consultation fee valued at R250-450 per visit limit to a number of GP visits which is Shocking ! And on top of this , They are and have not covered my Optometrist Eye Test of R780. Its the principle that that there was potentially 2 life threating injuries and in one case still is , with red tape and refusal on Discoveries end. Really poor display of Health Care.
1 reviews | Active since Jan 2020
Having been with Discovery for a number of years in the past and then joining them a year ago to discover the shocking service provided on more than one occasion... Firstly my pater was on Discovery Key Care Core Plus with added benefits... I paid over a R1000 a month for her policy alone- to discover recently that they do not even assist her with a Mammogram or Ultra-Sound , for a lump in her breast. Which can be Life-Threating. We have had Issues at the Optometrist for her and the only thing they did was pay the dentist a R250 Impression Fee. In my case - I have Discovery Key Care , with Vitality which comes to R1100 per month. I have been paying over 8 months now... I had a lump in my throat with which i woke up with one Saturday Morning, I was refused help from Alberton Netcare unless i signed an acknowledgement that i would owe the Hospital over R3000 for Admission. On top of this i went to my preferred Doctor at Ackermed in Primrose- who referred me to Life - RoseAcres Hospital in Primrose for an Ultra-Sound which I paid out of Pocket R1500 for. You pay all this money every month , for them to simply cover a consultation fee valued at R250-450 per visit limit to a number of GP visits which is Shocking ! And on top of this , They are and have not covered my Optometrist Eye Test of R780. Its the principle that that there was potentially 2 life threating injuries and in one case still is , with red tape and refusal on Discoveries end. Really poor display of Health Care.
Flexicare scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Medical Aid, compared to the Medical Aid industry average of 1.8. Their strongest theme is Customer Service (1.1); their weakest is Billing & Payments (0.6). The top AI-rated Medical Aid business on Hellopeter is AGS Health (4.3). How is the AI Score calculated? →
Flexicare has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 97 reviews in the last 12 months. Hellopeter has tracked Flexicare across 448 total reviews. How is the TrustIndex calculated? →