Based on recent customer reviews, Build It struggles significantly across most areas of the customer experience. While a handful of branches receive glowing praise for individual staff members who deliver outstanding personal service, the overwhelming pattern is one of failed deliveries, unresolved refunds, poor product quality, and unresponsive management. Customers consistently describe feeling ignored, misled, and financially disadvantaged after engaging with the brand.
Top Strengths:
- •Staff & In-Store Service: Several branches earn strong praise for individually named staff members like Thabo, Ishan, Tshepiso, Londeka, and Brenda who deliver patient, knowledgeable, and genuinely caring service that keeps customers loyal.
Replied to 87% of negative reviews
Typically takes less than 61 hours 28 min to reply
TrustIndex
4.1
Score
Ranking
#153
in Construction & Hardware
Avg Reply
1.0
Hours
NPS Score
-48
Recommended: Unlikely
Replied to 87% of negative reviews
Typically takes less than 61 hours 28 min to reply
Apr '25 - Mar '26
Recent reviews (94)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
The last time i had ...
The last time i had a similar problem I went in personally to pay for order I was told by Msizi latest delivery will be Wednesday This morning he tells me he cant guarantee delivery today as the transport has to be fixed😡
1 reviews | Active since Jan 2020
The last time i had ...
The last time i had a similar problem I went in personally to pay for order I was told by Msizi latest delivery will be Wednesday This morning he tells me he cant guarantee delivery today as the transport has to be fixed😡
1 reviews | Active since Jan 2020
Build it Hardware, King of False Advertising!!!
Build it Thembisa did me dirty. In fact, they are the king of switch-and-bait. They displayed a 5 piece “quality” toilet set only to sell me a ****ty product. And they refuse to change it, claiming that it is not their fault that they sold me a ****ty product because they do not manufacture their supplies. ****ty reasoning plus ****ty customer services!! 😤
1 reviews | Active since Jan 2020
Build it Hardware, King of False Advertising!!!
Build it Thembisa did me dirty. In fact, they are the king of switch-and-bait. They displayed a 5 piece “quality” toilet set only to sell me a ****ty product. And they refuse to change it, claiming that it is not their fault that they sold me a ****ty product because they do not manufacture their supplies. ****ty reasoning plus ****ty customer services!! 😤
1 reviews | Active since Jan 2020
Wall and Gate repairs
**********, Truck driver hit my mother's wall and gate while delivering building material we had ordered from Build It Amalinda.I informed the store of this, the same day of the incident because of the high crime rate in the area.They said they would send someone the next day to fix both the wall and gate. come the next day to fix everything,we had to remind the store about this issue,the so called contractor they sourced pitch up at 12:00 pm dug holes, disappeared at 15:00 pm,only to come back at 18:00 pm to start fixing the slabs of the said wall.Four days later,my mother's gate is still not fixed. She has building material in the yard,and God forbid if anything happens to her or that material is ******..We have to keep calling and sending emails just to get anything done,no initiative from them. After all the money we have spent on them buy building material,this is truly disheartening.
1 reviews | Active since Jan 2020
Wall and Gate repairs
**********, Truck driver hit my mother's wall and gate while delivering building material we had ordered from Build It Amalinda.I informed the store of this, the same day of the incident because of the high crime rate in the area.They said they would send someone the next day to fix both the wall and gate. come the next day to fix everything,we had to remind the store about this issue,the so called contractor they sourced pitch up at 12:00 pm dug holes, disappeared at 15:00 pm,only to come back at 18:00 pm to start fixing the slabs of the said wall.Four days later,my mother's gate is still not fixed. She has building material in the yard,and God forbid if anything happens to her or that material is ******..We have to keep calling and sending emails just to get anything done,no initiative from them. After all the money we have spent on them buy building material,this is truly disheartening.
1 reviews | Active since Jan 2020
BUILD IT KOEDE****RT PRETORIA AND THEIR MANAGER ARE USELESSINV
PLEASE PEOPLE... PLEASE DO NOT SHOP / SUPPORT / OR SPEND YOUR MONEY AT BUILD IT KOEDE****RT . IN VILLERIA PRETORIA. THEY ARE TOTALLY USELESS... AND BUILD IT CUSTOMERS SERVICE IS EVEN WORSE THAN THAT. I LOST R900-00 THIS MORNING AT THE USELESS BUILD IT KOEDE****RT, WHERE I PAID FOR A PRODUCT, WHICH THEY GLADLY DIDNT HAVE OR COULD NOT SUPPLY ME WITH. THE ITEM WAS PAID FOR, WITH MY HARD EARNED MONEY. WHICH THEY CLADLY TOOK, KNOWING VERY WELL, THEY COULD NOT SUPPLY ME WITH WHAT I PAID. DISGUSTED AS I WAS, AND VERY UPSET, WHICH IS NATURALLY, WHEN SOME ONE S T E A L S YOUR MONEY, YOU WANT IT BACK. WELL, I AM NOT SO LUCKY. OVER THE COURSE OF TODAY, I HAVE CALLED BUILD IT SO CALLED CUSOMER SERVICE, WHERE I SPOKE TO MPHO, AFTER WAITING FOR MORE THAN 45 MINUTES, WHO WHEN SHE EVENTUALLY ANSWERED MY CALL,TOLD ME SO RUDELY, THAT SHE WAS THE ONLY LADY AVAILABLE, AND HAD OTHER CALLS TO ATTEND. WELL IF BUILD IT IS TRULLY A BIG COMPANY, AND CARE ABOUT CUSTOMER SERVICE, WHY DO THEY HAVE ONLY ONE PERSON FOR THE ENTIRE SOUTH AFRICA, TO ATTEND TO CUSTOMER SERVICE???????? IT JUST SHOWS YOU THEY DONT CARE. BUT THEY TOOK MY MONEY THIS MORNING, THEY ARE HAPPY THEY TOOK MY MONEY FOR A PRODUCT I WAS NOT SUPP****. WHICH BUILD IT KOEDE****RT IN PRETORIA DONT GIVE A **** ABOUT THEIR CUSTOMERS, AS LONG AS THEY HAVE YOUR MONEY, THE BELITTLE YOU THE CUSTOMER, AND MAKE YOU FEEL LIKE A BEGGER FOR YOUR HARD EARNED MONEY. AFTER SPENDING SO MUCH MONEY ON AIRTIME, CALLING THIS USELESS BUILD IT, WITH MY OWN MONEY, WHICH THEY WILL NOT REFUND ME, AND MY COMPLAINT CALL BEING DROPPED BY MPHO. I EVENTUALLY GOT HOLD OF A SO CALLLED SENIOR CUSTOMER MANAGER / WHOVER KNOWS WHAT SHE IS, CALLED TAMARA. I EXPLAINED TO HER MY ISSUE, AND AS EXPECTED, SHE SAID SHE WILL CALL THE STORE, AND COME BACK TO ME SOON. WELL, I TOLD HER, THAT I HAVE BEEN CALLING THAT STORE MORE THAN 12 TIMES THIS MORNING, AND THE LINE IS NOT WORKING.. WELL, ALREADY SENSING THIS SO CALLED CUSTOMERS SERVICE MANAGER, WHO IS TOTALLY USELESS, WAS NOT EVEN INTERESTED IN SOLVING MY ISSUE. BUT THE REALITY IS THEY HAVE MY R900-00 . I DONT HAVE, AND NEVER RECIEVED MY PRODUCTS, NOR ARE THEY INTERESTED IN REFUNDING MY MONEY. THEN EVENTUALLY, I CALLED THE USELESS TAMARA BACK AFTER MORE THAN HOUR, SHE SAID SHE WAS WAITING FOR THE STORE MANAGER TO COME BACK TO HER. I SAID THAT NOT ACCEPTABLE, AS I LOST MY R900-00 TO THEM. AND THEN AFTER STATING MY FRUSTRATION, TAMARA PUT THE PHONE DOWN ON ME... WELL. I WAS NOT SURPRISED. I JUST LOST R900-00 TO THIS USELESS BUILD IT COMPANY, AND NOW THE SO CALLED CUSTOMER SERVICE MANAGER PUTS THE PHONE DOWN ON ME. A FEW MNUTES LATER, I GET A CALL FROM A PERSON, WHO I CAN REMEMBER HIS NAME, SAYING HE IS THE BRANCH MANAGER OF BUILD IT KOEDE****RT, AND THAT HE WAS AT THE DOCTOR IN THE MORNING.... AND BLA BLA BLA. I ASKED WHY HAVE I SPEND SO MUCH MONEY CALLING THAT BRANCH NUMBER, AND IT WAS NOT WORKING.. HE WAS VERY ARROGANT, AND CLAIMED I SWORE AT HIS STAFF. REALLY??????? HOW CA I HAVE SWORED AT HIS STAFF THISS THIS MORNING, AS I WAS NOT AT THE STORE?????CAN HE EXPLAIN, AND PROVIDE A SWORNED AFFIDAVIT, FROM HIS STAFF THAT I SWORE AT THEM? I CHALLENGE THE SORE MANAGER TO THIS. I WAS NEVER IN THAT STORE TODAY OR EVEN IN LAST 3 WEEKS. CAN HE PLEASE SEND ME AN AFFIDAVIT, FROM HIS STAFF MEMBERS, WHO HE SAYS I SWORE AT THEM. I CHALLENGED HIM TO THIS, AND AGAIN, HE PUT THE PHONE DOWN ON ME. BUT HE HAS MY R900-00 WITH HIM, HE IS HAPPY HE HAS MY MONEY, AND I DONT HAVE MY PRODUCT. I AGAIN, STILL FURIOUS, AS NO ONE FROM THIS USELESS BUILD IT COMPANY, CAN HAVE A DECENCY TO CALL ME AND SOLVE THIS SMALL PROBLE. ALL I WANTED IS MY MONEY BACK FOR AN ITEM I DIDNT GET. IS THAT TO MUCH TO ASK??????????????? I AGAIN , USESING MY MONEY ON AIRTIME, CALLED THIS SO CALLED TAMARA, WHI IS A SO CALLLED CUSTOMER SERVICES MANAGER, TO ENQUIRE ABOUT MY MONEY. THIS SO CALLED CUSTOMERS SERVICES MANAGER , WAS TOTALLY USELESS, SHE EVEN PUT THE PHONE DOWN ON ME 2 TIMES.. EVENTUALLY, SHE ANSWERED MY CALL, AFTER CALLING HER SO MANY TIMES, AND HER EXCUSE, WAS THAT SHE HAS 4 COMPLAINS FROM PEOPLE, WHO SHE SAYS, I WAS RUDE TO THEM, AND AGAIN SHE PUT THE PHONE DOWN ON ME. WELL., THIS IS NOT SUPRISING ANYMORE, BECAUSE BUILD IT TOOK MY MONEY, I HAVE TO SPEND MORE MONEY TO CALL THEM, AND THEN THEY COME WITH AN EXCUSE, THAT I WAS RUDE TO THEM.. ???? IS THIS THE BEST EXCUSE TAMARA CAN TELL A CUSTOMER , SO NOT TO REFUND MY R900-00 WHICH THEY TOOK, AND HAVE, AND I DIDNT GET MY PRODUCT. I TRIED CALLING TAMARA MORE THAN 25 TIMES AFTER THIS, SHE DOESNT ANSWER MY CALL.... WELL ITS FINE TAMARA, TAKE MY R900-00 WHICH I ALREADY PAID, AND GOT NOTHING FOR IT. THEN DIVIDE IT BETWEEN YOURSELF, AND THE 4 OTHER PEOPLE WHO SAY I WAS RUDE, PLUS DIDVIDE IT WITH THE BUILD IT KOOEDESPPORT MANAGER, WHO WRONGFULLY ACUSSED ME, AND ALSO SHARE THE MONEY WITH HIM, MY R900-00 WHICH YOU GUYS TOOK. YOU DONT NEED TO TAKE MY CALLS AGAIN, AS I WILL NOT CALL THIS USELESS DISHONET BUILD IT AGAIN, NOR WILL I EVER TAKE A CALL FROM THEM... NEVER EVER AGAIN IN MY LIFE.. I LOST MY R900-00 BECAUSE BUILD IT AND TAMARA, AND THE BRANCH MANAGER OF KOEDE****RT, ARE SO USELES, AND DONT KNOW HOW TREAT A CUSTOMER ... ITS FINE... ENJOY MY R900-00 YOU TOOK FROM ME, AND I HOPE YOU GUYS WILL BE HAPPY WITH THAT R900-00. I HAVE A BUSINESS IN THE SAME STREET AS THIS USELESS BUILD IT FOR OVER 12 YEARS, AND BUILD IT ONLY ARRIVED HERE A FEW YEARS AGO... BUT I HAVE NEVER EVER, TAKED ANY MONEY FROM MY CUSTOMERS, FOR SOMETHING I DID NOT PROVIDE, NEVER, UNLIKE BUILD IT KOEDE****RT... I DONT NEED TO KEEP PEOPLES MONEY FOR MY BUSINESS TO GROW... UNLKE BUILD IT. I WILL ENCOURAG TE RESIDENTS, BUSINESS PEOPLE OH THE KOODESPPORT AREA, TO PLEASE BOYCOOT BUILD IT KOEDE****RT AREA, AS THEY DONT CARE ABOUT CUSTOMERS SERVICE LETS ORGANISE A COMMUNITY GROUP, AND BUY ANY PRODUCTS FROM THIS STORE, AS THEY WERE HAPPY TO KEEP MY R900-00 FOR SOMETHING THEY DID NOT SUPPLY ME WITH. AND THEN ON TOP OF THAT, ITHE STUPID CUSTOMER, HAD TO SPEND SO MUCH MONEY CALLING THEM??? FOR WHAT??? FOR TAMARA TO PUT THE PHONE DOWN ON ME A FEW TIMES??? AND THEN USE A PATHETIC EXCUS I WAS RUDE??? THEN THE SO CALLED BRANCH MANAGER TO SAY I SWORE AT HIS STAFF MEMEBRS, WHEN I NEVER WAS IN THE STORE MYSELF...?? HOW IS THAT POSSIBLE??????? THE ONLY CERTAIN THING HERE, IS THEY TOOK MY R900-00 AND I DIDNT GET ANY PRODUCTS, ALL I GOT WAS LIES, AND USELESS CUSTOMER SERVICE... AND I LOST MY MONEY....... PLEASE EVERY ONE, LETS BOYCOTT BUILD IT KOEDE****RT, LETS RATHER SPEND OUR HARD EARNED MONEY AT BUILDERS WAREHOUSE, WHICH IS NOT FAR AWAY FROM THEM, BUT MUCH BETTER CUSTOMERS SERVICE, AND THEY DONT TAKE OUR MONEY........ !!!!!!!!!!!! PLEASE... DONT BUY ANYTHING AT BUILD IT KOOEDE****RT, THEY AND BUILD IT CUSTOMER SERVICE IS USELESS, THEY DONT DESERVE OUR HARD EARNED MONEY........
1 reviews | Active since Jan 2020
BUILD IT KOEDE****RT PRETORIA AND THEIR MANAGER ARE USELESSINV
PLEASE PEOPLE... PLEASE DO NOT SHOP / SUPPORT / OR SPEND YOUR MONEY AT BUILD IT KOEDE****RT . IN VILLERIA PRETORIA. THEY ARE TOTALLY USELESS... AND BUILD IT CUSTOMERS SERVICE IS EVEN WORSE THAN THAT. I LOST R900-00 THIS MORNING AT THE USELESS BUILD IT KOEDE****RT, WHERE I PAID FOR A PRODUCT, WHICH THEY GLADLY DIDNT HAVE OR COULD NOT SUPPLY ME WITH. THE ITEM WAS PAID FOR, WITH MY HARD EARNED MONEY. WHICH THEY CLADLY TOOK, KNOWING VERY WELL, THEY COULD NOT SUPPLY ME WITH WHAT I PAID. DISGUSTED AS I WAS, AND VERY UPSET, WHICH IS NATURALLY, WHEN SOME ONE S T E A L S YOUR MONEY, YOU WANT IT BACK. WELL, I AM NOT SO LUCKY. OVER THE COURSE OF TODAY, I HAVE CALLED BUILD IT SO CALLED CUSOMER SERVICE, WHERE I SPOKE TO MPHO, AFTER WAITING FOR MORE THAN 45 MINUTES, WHO WHEN SHE EVENTUALLY ANSWERED MY CALL,TOLD ME SO RUDELY, THAT SHE WAS THE ONLY LADY AVAILABLE, AND HAD OTHER CALLS TO ATTEND. WELL IF BUILD IT IS TRULLY A BIG COMPANY, AND CARE ABOUT CUSTOMER SERVICE, WHY DO THEY HAVE ONLY ONE PERSON FOR THE ENTIRE SOUTH AFRICA, TO ATTEND TO CUSTOMER SERVICE???????? IT JUST SHOWS YOU THEY DONT CARE. BUT THEY TOOK MY MONEY THIS MORNING, THEY ARE HAPPY THEY TOOK MY MONEY FOR A PRODUCT I WAS NOT SUPP****. WHICH BUILD IT KOEDE****RT IN PRETORIA DONT GIVE A **** ABOUT THEIR CUSTOMERS, AS LONG AS THEY HAVE YOUR MONEY, THE BELITTLE YOU THE CUSTOMER, AND MAKE YOU FEEL LIKE A BEGGER FOR YOUR HARD EARNED MONEY. AFTER SPENDING SO MUCH MONEY ON AIRTIME, CALLING THIS USELESS BUILD IT, WITH MY OWN MONEY, WHICH THEY WILL NOT REFUND ME, AND MY COMPLAINT CALL BEING DROPPED BY MPHO. I EVENTUALLY GOT HOLD OF A SO CALLLED SENIOR CUSTOMER MANAGER / WHOVER KNOWS WHAT SHE IS, CALLED TAMARA. I EXPLAINED TO HER MY ISSUE, AND AS EXPECTED, SHE SAID SHE WILL CALL THE STORE, AND COME BACK TO ME SOON. WELL, I TOLD HER, THAT I HAVE BEEN CALLING THAT STORE MORE THAN 12 TIMES THIS MORNING, AND THE LINE IS NOT WORKING.. WELL, ALREADY SENSING THIS SO CALLED CUSTOMERS SERVICE MANAGER, WHO IS TOTALLY USELESS, WAS NOT EVEN INTERESTED IN SOLVING MY ISSUE. BUT THE REALITY IS THEY HAVE MY R900-00 . I DONT HAVE, AND NEVER RECIEVED MY PRODUCTS, NOR ARE THEY INTERESTED IN REFUNDING MY MONEY. THEN EVENTUALLY, I CALLED THE USELESS TAMARA BACK AFTER MORE THAN HOUR, SHE SAID SHE WAS WAITING FOR THE STORE MANAGER TO COME BACK TO HER. I SAID THAT NOT ACCEPTABLE, AS I LOST MY R900-00 TO THEM. AND THEN AFTER STATING MY FRUSTRATION, TAMARA PUT THE PHONE DOWN ON ME... WELL. I WAS NOT SURPRISED. I JUST LOST R900-00 TO THIS USELESS BUILD IT COMPANY, AND NOW THE SO CALLED CUSTOMER SERVICE MANAGER PUTS THE PHONE DOWN ON ME. A FEW MNUTES LATER, I GET A CALL FROM A PERSON, WHO I CAN REMEMBER HIS NAME, SAYING HE IS THE BRANCH MANAGER OF BUILD IT KOEDE****RT, AND THAT HE WAS AT THE DOCTOR IN THE MORNING.... AND BLA BLA BLA. I ASKED WHY HAVE I SPEND SO MUCH MONEY CALLING THAT BRANCH NUMBER, AND IT WAS NOT WORKING.. HE WAS VERY ARROGANT, AND CLAIMED I SWORE AT HIS STAFF. REALLY??????? HOW CA I HAVE SWORED AT HIS STAFF THISS THIS MORNING, AS I WAS NOT AT THE STORE?????CAN HE EXPLAIN, AND PROVIDE A SWORNED AFFIDAVIT, FROM HIS STAFF THAT I SWORE AT THEM? I CHALLENGE THE SORE MANAGER TO THIS. I WAS NEVER IN THAT STORE TODAY OR EVEN IN LAST 3 WEEKS. CAN HE PLEASE SEND ME AN AFFIDAVIT, FROM HIS STAFF MEMBERS, WHO HE SAYS I SWORE AT THEM. I CHALLENGED HIM TO THIS, AND AGAIN, HE PUT THE PHONE DOWN ON ME. BUT HE HAS MY R900-00 WITH HIM, HE IS HAPPY HE HAS MY MONEY, AND I DONT HAVE MY PRODUCT. I AGAIN, STILL FURIOUS, AS NO ONE FROM THIS USELESS BUILD IT COMPANY, CAN HAVE A DECENCY TO CALL ME AND SOLVE THIS SMALL PROBLE. ALL I WANTED IS MY MONEY BACK FOR AN ITEM I DIDNT GET. IS THAT TO MUCH TO ASK??????????????? I AGAIN , USESING MY MONEY ON AIRTIME, CALLED THIS SO CALLED TAMARA, WHI IS A SO CALLLED CUSTOMER SERVICES MANAGER, TO ENQUIRE ABOUT MY MONEY. THIS SO CALLED CUSTOMERS SERVICES MANAGER , WAS TOTALLY USELESS, SHE EVEN PUT THE PHONE DOWN ON ME 2 TIMES.. EVENTUALLY, SHE ANSWERED MY CALL, AFTER CALLING HER SO MANY TIMES, AND HER EXCUSE, WAS THAT SHE HAS 4 COMPLAINS FROM PEOPLE, WHO SHE SAYS, I WAS RUDE TO THEM, AND AGAIN SHE PUT THE PHONE DOWN ON ME. WELL., THIS IS NOT SUPRISING ANYMORE, BECAUSE BUILD IT TOOK MY MONEY, I HAVE TO SPEND MORE MONEY TO CALL THEM, AND THEN THEY COME WITH AN EXCUSE, THAT I WAS RUDE TO THEM.. ???? IS THIS THE BEST EXCUSE TAMARA CAN TELL A CUSTOMER , SO NOT TO REFUND MY R900-00 WHICH THEY TOOK, AND HAVE, AND I DIDNT GET MY PRODUCT. I TRIED CALLING TAMARA MORE THAN 25 TIMES AFTER THIS, SHE DOESNT ANSWER MY CALL.... WELL ITS FINE TAMARA, TAKE MY R900-00 WHICH I ALREADY PAID, AND GOT NOTHING FOR IT. THEN DIVIDE IT BETWEEN YOURSELF, AND THE 4 OTHER PEOPLE WHO SAY I WAS RUDE, PLUS DIDVIDE IT WITH THE BUILD IT KOOEDESPPORT MANAGER, WHO WRONGFULLY ACUSSED ME, AND ALSO SHARE THE MONEY WITH HIM, MY R900-00 WHICH YOU GUYS TOOK. YOU DONT NEED TO TAKE MY CALLS AGAIN, AS I WILL NOT CALL THIS USELESS DISHONET BUILD IT AGAIN, NOR WILL I EVER TAKE A CALL FROM THEM... NEVER EVER AGAIN IN MY LIFE.. I LOST MY R900-00 BECAUSE BUILD IT AND TAMARA, AND THE BRANCH MANAGER OF KOEDE****RT, ARE SO USELES, AND DONT KNOW HOW TREAT A CUSTOMER ... ITS FINE... ENJOY MY R900-00 YOU TOOK FROM ME, AND I HOPE YOU GUYS WILL BE HAPPY WITH THAT R900-00. I HAVE A BUSINESS IN THE SAME STREET AS THIS USELESS BUILD IT FOR OVER 12 YEARS, AND BUILD IT ONLY ARRIVED HERE A FEW YEARS AGO... BUT I HAVE NEVER EVER, TAKED ANY MONEY FROM MY CUSTOMERS, FOR SOMETHING I DID NOT PROVIDE, NEVER, UNLIKE BUILD IT KOEDE****RT... I DONT NEED TO KEEP PEOPLES MONEY FOR MY BUSINESS TO GROW... UNLKE BUILD IT. I WILL ENCOURAG TE RESIDENTS, BUSINESS PEOPLE OH THE KOODESPPORT AREA, TO PLEASE BOYCOOT BUILD IT KOEDE****RT AREA, AS THEY DONT CARE ABOUT CUSTOMERS SERVICE LETS ORGANISE A COMMUNITY GROUP, AND BUY ANY PRODUCTS FROM THIS STORE, AS THEY WERE HAPPY TO KEEP MY R900-00 FOR SOMETHING THEY DID NOT SUPPLY ME WITH. AND THEN ON TOP OF THAT, ITHE STUPID CUSTOMER, HAD TO SPEND SO MUCH MONEY CALLING THEM??? FOR WHAT??? FOR TAMARA TO PUT THE PHONE DOWN ON ME A FEW TIMES??? AND THEN USE A PATHETIC EXCUS I WAS RUDE??? THEN THE SO CALLED BRANCH MANAGER TO SAY I SWORE AT HIS STAFF MEMEBRS, WHEN I NEVER WAS IN THE STORE MYSELF...?? HOW IS THAT POSSIBLE??????? THE ONLY CERTAIN THING HERE, IS THEY TOOK MY R900-00 AND I DIDNT GET ANY PRODUCTS, ALL I GOT WAS LIES, AND USELESS CUSTOMER SERVICE... AND I LOST MY MONEY....... PLEASE EVERY ONE, LETS BOYCOTT BUILD IT KOEDE****RT, LETS RATHER SPEND OUR HARD EARNED MONEY AT BUILDERS WAREHOUSE, WHICH IS NOT FAR AWAY FROM THEM, BUT MUCH BETTER CUSTOMERS SERVICE, AND THEY DONT TAKE OUR MONEY........ !!!!!!!!!!!! PLEASE... DONT BUY ANYTHING AT BUILD IT KOOEDE****RT, THEY AND BUILD IT CUSTOMER SERVICE IS USELESS, THEY DONT DESERVE OUR HARD EARNED MONEY........
1 reviews | Active since Jan 2020
It was amazing! The ...
It was amazing! The team were super efficient and helpful! Recommend Build It to everyonr2
1 reviews | Active since Jan 2020
It was amazing! The ...
It was amazing! The team were super efficient and helpful! Recommend Build It to everyonr2
1 reviews | Active since Jan 2020
Excellent Service from Thabo and Ishan
Compliment for Excellent Service I would like to extend my heartfelt appreciation to the team at Built It R&S in Nuffield Springs. From the very beginning, Thabo showed remarkable patience and professionalism, guiding me through the process even when my paperwork was incomplete. His kindness made me feel valued and never like I was wasting his time. When I finally made my purchase in February, Ishan, the store manager, kept his word and went above and beyond to ensure everything went smoothly. He consistently checked in on me, making sure I was satisfied and that my deliveries arrived exactly as requested. Both Thabo and Ishan truly stood out for their dedication and customer care, and I am grateful to the rest of the team for their support as well. The service I received was nothing short of excellent, and I will gladly recommend Built It R&S to others. Thank you for making my experience magnificent.
1 reviews | Active since Jan 2020
Excellent Service from Thabo and Ishan
Compliment for Excellent Service I would like to extend my heartfelt appreciation to the team at Built It R&S in Nuffield Springs. From the very beginning, Thabo showed remarkable patience and professionalism, guiding me through the process even when my paperwork was incomplete. His kindness made me feel valued and never like I was wasting his time. When I finally made my purchase in February, Ishan, the store manager, kept his word and went above and beyond to ensure everything went smoothly. He consistently checked in on me, making sure I was satisfied and that my deliveries arrived exactly as requested. Both Thabo and Ishan truly stood out for their dedication and customer care, and I am grateful to the rest of the team for their support as well. The service I received was nothing short of excellent, and I will gladly recommend Built It R&S to others. Thank you for making my experience magnificent.
1 reviews | Active since Jan 2020
Paid R53,200.00 CASH/CARD into my Build It Daveyton account, now they say funds are "missing"!!
I am posting this publicly because I am being treated like a **** by your Daveyton branch (Majutene Square), and I need answers immediately. On the 25th of July 2019, I went to the Majutene Build It in Daveyton to load money into my Build It account. For clarity: I was not buying goods to take home that day. I was depositing funds into my account with Build It so that the money would be safely stored there, and I could collect the materials whenever I was ready to start my building project. I handed over my hard-earned money to your cashier, Lerato Phala, on that day. Here are the transaction details: Tax Invoice Number: INV53659 Date: 25 July 2019 Total Amount Paid: R53,200.00 Payment Method: R25,000.00 via Credit Card and the balance in CASH. Cashier: LERATO PHALA Number of Items on Slip: 4297 (this refers to the payment transaction) I have the physical proof. I have the original tax invoice and the payment receipt. The money left my bank account via the card machine, and the cash left my pocket and went into your cash drawer. Now, months later, I am ready to start my project. I went to the Daveyton store to collect my materials, expecting the R53,200.00 to be sitting safely in my Build It account, waiting for me. Instead, I was told by your staff that they "cannot locate the funds." How is this possible? I did not take goods that day. I simply LOADED MONEY into your system. This is a pure cash deposit into my account with your store. How does a payment of over Fifty Thousand Rand simply disappear? Where is my money? Did your cashier ***** it? Is there a hole in your financial records? This is totally unacceptable, and I will not tolerate it. I have the invoices. I have the proof. I want to know exactly where my R53,200.00 is. I want my money made available immediately so I can buy my building materials. This is a massive failure on your part. I demand that a senior manager from Build It South Africa contacts me TODAY to resolve this. If I do not receive a satisfactory response within 24 hours, I will be opening a case of theft with the SAPS and laying a complaint with the Banking Ombudsman. My details for your management team: Frans Mabaso ID: 8305175952089 Cell: 072 323 1277 Email: [email protected] Invoice #: INV53659 Store: Majutene Build It, Daveyton (Shop 051, Majutene Square) FIND MY MONEY.
1 reviews | Active since Jan 2020
Paid R53,200.00 CASH/CARD into my Build It Daveyton account, now they say funds are "missing"!!
I am posting this publicly because I am being treated like a **** by your Daveyton branch (Majutene Square), and I need answers immediately. On the 25th of July 2019, I went to the Majutene Build It in Daveyton to load money into my Build It account. For clarity: I was not buying goods to take home that day. I was depositing funds into my account with Build It so that the money would be safely stored there, and I could collect the materials whenever I was ready to start my building project. I handed over my hard-earned money to your cashier, Lerato Phala, on that day. Here are the transaction details: Tax Invoice Number: INV53659 Date: 25 July 2019 Total Amount Paid: R53,200.00 Payment Method: R25,000.00 via Credit Card and the balance in CASH. Cashier: LERATO PHALA Number of Items on Slip: 4297 (this refers to the payment transaction) I have the physical proof. I have the original tax invoice and the payment receipt. The money left my bank account via the card machine, and the cash left my pocket and went into your cash drawer. Now, months later, I am ready to start my project. I went to the Daveyton store to collect my materials, expecting the R53,200.00 to be sitting safely in my Build It account, waiting for me. Instead, I was told by your staff that they "cannot locate the funds." How is this possible? I did not take goods that day. I simply LOADED MONEY into your system. This is a pure cash deposit into my account with your store. How does a payment of over Fifty Thousand Rand simply disappear? Where is my money? Did your cashier ***** it? Is there a hole in your financial records? This is totally unacceptable, and I will not tolerate it. I have the invoices. I have the proof. I want to know exactly where my R53,200.00 is. I want my money made available immediately so I can buy my building materials. This is a massive failure on your part. I demand that a senior manager from Build It South Africa contacts me TODAY to resolve this. If I do not receive a satisfactory response within 24 hours, I will be opening a case of theft with the SAPS and laying a complaint with the Banking Ombudsman. My details for your management team: Frans Mabaso ID: 8305175952089 Cell: 072 323 1277 Email: [email protected] Invoice #: INV53659 Store: Majutene Build It, Daveyton (Shop 051, Majutene Square) FIND MY MONEY.
1 reviews | Active since Jan 2020
EXPLOITED AND UNDERMINED
I feel exploited by Build It Sun Village In 2022 I bought 2 Jojo Tanks, 2 pressure pumps and 10 bulbs which I haven`t received even when I ask for my refund since this is been dragging for too long they refuse with it. Their reason: "Their staff that committed ***** & got fired around that year." My concern is that why should I suffer as a consumer for ***** that was done by the same people that Build it hired themselves, they should refund my hard earned cash which I spent in their store and deal with their *****sters alone Please help me with my refund, I need that money
1 reviews | Active since Jan 2020
EXPLOITED AND UNDERMINED
I feel exploited by Build It Sun Village In 2022 I bought 2 Jojo Tanks, 2 pressure pumps and 10 bulbs which I haven`t received even when I ask for my refund since this is been dragging for too long they refuse with it. Their reason: "Their staff that committed ***** & got fired around that year." My concern is that why should I suffer as a consumer for ***** that was done by the same people that Build it hired themselves, they should refund my hard earned cash which I spent in their store and deal with their *****sters alone Please help me with my refund, I need that money