Disgusting Customer service

Absolutely unacceptable customer service from the manager, MJ, at Build it Kyalami.

This was our first time ordering bricks from this branch, and the experience was nothing short of frustrating. A massive delivery truck was sent to a residential property with clear access limitations. We have ordered from other suppliers before, and they consistently use appropriately sized vehicles, understanding the constraints of delivering to a home.

What made the situation worse was that the driver, Yaneman, was the only one showing any level of professionalism. He clearly explained that the truck would not fit and that surrounding trees would make even offloading outside the property difficult. Despite this, MJ refused to listen and insisted that delivery proceed as-is, making no effort to find a practical solution.

As a direct result of this poor decision-making, tree branches were damaged, and we were left with additional, avoidable costs to move the bricks ourselves. Even more unreasonable was the suggestion that we pay a second delivery fee if we wanted a smaller truck — effectively charging us for their own lack of foresight.

Beyond the logistical failure, the most disappointing aspect was the complete lack of accountability and customer care. MJ was stubborn, dismissive, and unwilling to take responsibility for a situation that could have easily been handled correctly from the start.

This experience has not only ensured that we will never return to Build it Kyalami, but it has also completely eroded our trust in the Build it brand as a whole.