Build It
2.1|691 reviews
KM
Kagisho M
1 reviews | Active since Member
08 May 2026, 13:49
Poor service 😞
Yesterday we bought 17 stepping stones(45 x 45) from Built It(Blue Hills,Midrand) and they delivered wrong sizes(50 x 50) and we had to take them back. When we arrived at the store, to our surprise they had sold us material that they did not have😥. We had paid for transport for delivery and again we had to pay for it to take the material back to the store, I payed the guy who was supposed to use them as he rates per day for doing nothing. The store promised to deliver the correct material today(08/05/2026) at around 12, but they have not done so and now the time is 15H40 😥.
This is not the first time they fail me, even last week they did same with my bricks when I started building for my client. This is totally unacceptable and I'm loosing money as I'm paying my labourers for doing nothing for the day/s they show up at site. Today again is another wasted day ☹️
Helpful (0)
Replies (3)0
Replies (3)Build It's replyOfficial
08 May 2026, 13:57Hi Kagisho, we are sorry to hear about your experience and will escalate your complaint and contact you once we have feedback from the store. Thanks, and regards Build it Customer Care
Best regards,
Build It's reply08 May 2026, 13:57
Official
Hi Kagisho, we are sorry to hear about your experience and will escalate your complaint and contact you once we have feedback from the store. Thanks, and regards Build it Customer Care
Best regards,
KM
Kagisho M's updateReviewer Update
15 May 2026, 16:42Thanks Ernst Kleynhans at Built It in Blue Hills for coming through when I had lost trust with your store, you managed to redeem all that by displaying a good quality leadership skills and by valuing your customers. Thanks to Innocentia as well, she gave me a refund for those 4 damaged garden/stepping stones as per your instruction.
KM
Kagisho M's update15 May 2026, 16:42
Reviewer Update
Thanks Ernst Kleynhans at Built It in Blue Hills for coming through when I had lost trust with your store, you managed to redeem all that by displaying a good quality leadership skills and by valuing your customers. Thanks to Innocentia as well, she gave me a refund for those 4 damaged garden/stepping stones as per your instruction.
Build It's replyOfficial
24 May 2026, 18:55Hi there,
Thank you for letting us know that you were eventually assisted. We look forward to welcoming you back to shop with Build it again.
Thank you for letting us know that you were eventually assisted. We look forward to welcoming you back to shop with Build it again.
Best regards,
Build It's reply24 May 2026, 18:55
Official
Hi there,
Thank you for letting us know that you were eventually assisted. We look forward to welcoming you back to shop with Build it again.
Thank you for letting us know that you were eventually assisted. We look forward to welcoming you back to shop with Build it again.
Best regards,